(Closed) How long do you give vendors when inquiring about services?

posted 8 years ago in Venue
  • poll: How long do you wait for vendors to respond before moving on?

    24 hours

    48 hours

    Around a week

    Two weeks

    Longer than two weeks

  • Post # 3
    204 posts
    Helper bee
    • Wedding: April 2015

    I only give vendors 24 hours- if they don’t get back to me, then I assume they aren’t interested in working with me!

    However- I’m EXTREMELY impatient (haha)

    Post # 4
    2656 posts
    Sugar bee
    • Wedding: April 2013

    2 days… if they can’t respond in 2 business days, move on. Imagine if you book them and down the road something important comes up and they wait 5 days to get back to you.. F that. Every business can easily check email/phone messages.. there’s no reason to not respond quickly.

    Post # 5
    673 posts
    Busy bee
    • Wedding: July 2014

    @Pixienickie:  I allow up to 2 days after initial contact by phone.  Emails get lost and some businesses just don’t do much via email.  I’ve contacted all my vendors by phone to start with.  Once they’re under contract, I communicate via email so it’s all in writing.

    Post # 6
    1374 posts
    Bumble bee
    • Wedding: May 2013 - Pavilion overlooking golf course scenery, reception at banquet hall

    I usually picked my vendors because they were my total favorite out of all my options, so I’d be willing to give them up to a week to respond to initial contact (though I’d be raising my eyebrow after 3-4 days).

    Luckily I don’t think any of mine took longer than a day or two so I didn’t have to make any tough decisions.

    Post # 7
    6311 posts
    Bee Keeper
    • Wedding: September 2012

    @Pixienickie:  I think it really depends on what time of year you’re inquiring – or when.

    For example, if you’re sending me an email on a Saturday in September – which is the height of my busy wedding season – yeah, it could likely be 2 days before I get back to you. I think brides sometimes forget that wedding vendors operate on a different calender. Our “working” days are often on weekends, so when I take a Monday off, it’s not unusual because I was working Saturday.They’ll email on a Sunday night, and when they don’t hear back until Tuesday they’re impatient and annoyed.

    Also, sometimes a bride will inquire with me (I”m a photographer) and ask A LOT of questions in the inital email. I want to make sure that I”m answering all of her questions, and doing a little research into her wedding and what she’s told me.

    In general, I like to respond within 1-2 days. However, there are times when (depending on the season, weddings, and travel) that it could take 3 days.

    Based on your question about the cake – yes, after two weeks you should have heard something.

    However, here’s a way to relate it. Say a bride emails me and I respond ASAP. Then it’s crickets. Not a single “thanks for the info, I’ll be in touch”, just crickets. Then all of a sudden 3 months later she emails with more questions, it can be a bit annoying. I will ALWAYS try to reply in my standard 1-2 days, but it’s not without (in my head) thinking “hey, I replied to you promptly before and you couldn’t be bothered to even acknowledge that”. I would NEVER ever tell that to a bride – but as a vendor it can definitely be frustraiting when a bride expects you to be available 24/7 yet then doesn’t get back to you in a timely fashion. NOT saying that you are, just giving you the flip side of things.

    It also could be that after some time passed with no response from you, your email got flagged as “unintereted” in their services. Your additional emails may be going to a sperate folder. If it’s a vendor who you are really intrested in, just call.

    Post # 8
    8700 posts
    Bumble Beekeeper
    • Wedding: May 2013

    I gave mine a week for e-mails!

    Post # 9
    5622 posts
    Bee Keeper
    • Wedding: October 2014

    About a week, not including holidays or weekends. If I REALLY loved the vendor, I might allow two weeks. Any longer than that and I’m already researching someone else.

    Post # 10
    649 posts
    Busy bee

    48 hours to respond to the initial e-mail, about a week to reply to any subsequent e-mail.

    Post # 12
    5708 posts
    Bee Keeper
    • Wedding: July 2012

    @Pixienickie:  I gave mine a week for e-mails, a few days for phone calls (and I strongly advise calling).

    The reason I tend to give a bit more time with e-mail is because not everyone, even those with a business check it every day. Our DJs actually had regular day jobs, so they didn’t do much with the DJ business during the week, including checking e-mails. I am glad I was patient and could wait a week for the response because they were worth it.

    Post # 13
    6311 posts
    Bee Keeper
    • Wedding: September 2012

    @Pixienickie:  I try to be really good about setting up my “out of office” responder if I’m going to be unavailable more than 3 days at a time, or travelling. Unfortunately, I’m human, and as you know when you’re travelling to shoot or just plain busy there are definitely times I’ve forgotten the auto responder. Glad it all worked out.

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