Post # 1
I have this one florist that I would really like to work with, as her arrangements are EXACTLY what I had in mind, her reviews are excellent, and the reviewers all say that she’s good with working within a budget – rare in my area, NYC, where some florists won’t meet with you unless your flower budget is $8000+ Mine surely isn’t!
However, she’s slow to respond to emails, and after two emails and one phone call (her assistant took a message) I’ve still not been able to set up a consultation.
Most of my vendors generally respond within 24-48hrs, especially for new contacts and potential new business. Should I just be more patient and figure she’s in high demand? Or is this a red flag and I should look elsewhere?
Incidentally, I have a similar problem with a MUA/hair stylist. She was great with emails until I said I’d book with her, and it’s been a few weeks now and still no contract from her. Maybe it’s just the holidays…. and maybe I’m just paranoid.
Post # 3
Researching vendors, I chose people who responded within 48 hours. If the florist hasn’t gotten back to you after two e-mails and a phone call, I wouldn’t book her.
We had to change our venue because the vendor never e-mailed a contract. I e-mailed and called repeatedly without hearing from them. At least a month went by before an assistant e-mailed me, saying how happy she was to work with us. I replied that we were no longer using the venue, given the horrible customer service.
Post # 4
It might just be the holidays – I mean, it’s still not good business practice (I’ve had vendors respond speedily even over Christmas and New Years) but a little more understandable. I would give her until mid-January to get back to you.
My other gripe is when vendors are super enthusiastic and response at the beginning, when they’re trying to get your business, and then once you’ve entered into a contract or agreed to engage their services – they slack off. My paper vendor totally falls into that category, she was so super-keen to set up an international phone call, we spoke for over an hour about themes and colours and inspirations – and since then, I’ve literally received one email from her (and that was when I complained about delays in the design process). Every other communication has been from her assistant, or one of the team of designers she employs.
So I guess my point is that even if they’re initially responsive, that doesn’t mean the entire experience will be that way…a bit disappointing, but as long as they come through on the day I guess.
Post # 5
@hm_bride: do some research on the BBB too!! I agree with Miss Wellies too. Sometimes you have to put your foot down.
Post # 6
i JUST asked this question about rings!! lol like how long do I have to wait before you try to take my money!! you should be knocking at my door, not me knocking at yours!
it’s super frustrating!!!
Post # 7
hahaha. “How long do I have to wait for you to take my money” LOL. That does put things in perspective, huh?
Thanks bees, I’ll give her another week, then moving on!
Post # 8
I forgot about the BBB! Great tip! 🙂
Post # 9
@hm_bride: we had to ditch our DJ who took two months to respond – didn’t answer 2 emails, didn’t answer phone call. Had an excuse when we finally got through to him but I didn’t want to think about dealing with him closer to the wedding! Two emails and a phone call and I wouldn’t bother – it might not be worth the stress. It’s amazing to me how many horrible business people are in the wedding industry
Post # 10
Ya we learned that the hard way!!