(Closed) How long is too long when waiting for an e-mail reply?

posted 5 years ago in Logistics
Post # 3
Member
1279 posts
Bumble bee
  • Wedding: May 2013

This is the number 1 reason why I chose the venue that I did; the catering manager/coordinator has excellent customer service!!

While we were venue hunting, we were stood-up twice by 2 different venues and other places would not get back to me in a timely manner. You should mention the issue…before it becomes an even bigger issue as you get closer to your wedding day. You don’t need the additional stress. Good luck on talking to your vendor!

Post # 4
Member
6746 posts
Bee Keeper
  • Wedding: June 2014

I don’t mean to sound mean when I say this – but why don’t you just call?  I know that email is like 2 seconds and I much prefer email to calling (especially with a paper trail), but I would send an email and if they don’t get back in 3-4 days, I would follow up with a call.  If this is a one time thing, let it slide.  If you notice this is a habit, then say something – like, “I’ve noticed that it takes you over a week to respond to my emails and that’s only after I’ve prompted you for a response.  How long does it normally take for you to respond to emails?  Is there a better, quicker way to reach you?”

Post # 5
Member
299 posts
Helper bee
  • Wedding: May 2011

I’d say a week is a bit excessive if it takes that long on a regular basis.  One of the best things about the coordinator at our venue is I’d ALWAYS get a response within 3 days, which I feel is the standard response time.  You shouldn’t have to send a follow up for each email.  If it’s this bad now it won’t get any better after they get your money.  Did you give them a deposit yet?  I know you loved the venue but this is something that can REALLY stress you out the further you get into your planning.

Post # 6
Member
3887 posts
Honey bee
  • Wedding: September 2011

I think if your wedding is a year out, it’s perfectly reasonable to take a week to reply, because those folks are busy focusing on weddings that are going on now. When it’s closer to your day, you’ll get your appropriate share of attention and quick responses, but when it’s closer to your day, you’d be pretty pissed if you were waiting to hear back while the venue staff was answering questions for someone whose wedding was a year off.

I had this exact pattern with my venue, caterer and DJ. None of them were good about responding quickly after we booked (also about a year in advance) but starting about 60 days out, they were on top of things. And that’s when my caterer explained that all those days I was tapping my feet waiting for a response, she was taking care of a wedding going on that weekend.  

I’d say if it’s important, then call, but if you’re emailing about an event a year away, relax and let the vendors have plenty of time to reply before worrying.

Post # 7
Member
986 posts
Busy bee

I have to agree with fishbone here and say that at this point, they’re probably still dealing with brides from weddings that are going on right now. That being said, if something is urgent (and if you want to get financial details figured out), go ahead and call them! The only exception that I would say to this is if you want to make sure you have something in writing – even then, just ask if they could quickly email a follow up of what you discussed. (If it’s something like a payment plan, that might be a good idea!) This way, you do have documentation as a reminder/if you ever need it. 🙂  

Post # 8
Member
1600 posts
Bumble bee
  • Wedding: September 2013

I feel like I am in the same boat as you. We FINALLY found a perfect venue for our ceremony, but the manager takes FOREVER responding to my emails (2 weeks+). 

I get worried and feel like I’m being a bridezilla, but I have to remember a few things

1) our wedding is 11 months away — there’s plenty of time.

2) The venue is actually a non-profit location and they aren’t physically there 365 24/7

3) This guy probably has a regular, full time job that he’s dealing with in addition to the non-profit job

Because of these factors, I try to give him 2-3 weeks to respond. If I don’t hear from him by then, I will either send another email or just give him a call. And I always make sure to be extra friendly and apologize for “being a pest.” lol

I told him up front that I was an early planner so . . . he knew what he was getting into. Laughing 

Post # 9
Member
2086 posts
Buzzing bee
  • Wedding: June 2012 - Pippin Hill Farm & Vineyards

A popular wedding vendor might not even get to see email on Thursday-Sunday because of the nature of the work. They might take Monday off as their “weekend.”

Id just call on a Tuesday or Wednesday.

Post # 13
Member
73 posts
Worker bee
  • Wedding: September 2012

@reynaweddingbee: You booked The Gables at Chadds Ford, right? You’re not the only one having problems with Mike.

i got married there back in September and Mike was the third person we worked with. Their previous banquet managers quit at different times in the planning process, and both times I didn’t find out until I called the venue asking for them.

Mike was by far the worst. He was very nice in person but never answered my emails. We started working with him 3 weeks before our wedding date. Every time I emailed him, I followed up with a phone call the next day. That was the only way I got any response from him.

It’s a beautiful censure and their prices are great — they waived their room fees for us because they also accidentally double-booked our date early on in the process, so we did our whole reception for about $2,200. But Mike’s lack of communication was so egregious that I would have taken my business elsewhere if we could have found anywhere else in the area for that price.

Best of luck!

Post # 14
Member
3093 posts
Sugar bee
  • Wedding: June 2013

At the year mark our vendors were not very responsive.  Sometimes they took more than a week.   

FI ended up having to take on a lot of these calls and emails (sort of like a tag team).  Once we were both emailing and calling they seemed to be more responsive. 

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