(Closed) How long would you give your photographer to respond to you…

posted 6 years ago in Photos/Videos
  • poll: How long should I give before I send a repeat email to my photographer with a read receipt?
    1-2 weeks : (8 votes)
    80 %
    2-3 weeks : (1 votes)
    10 %
    other, please explain : (1 votes)
    10 %
  • Post # 4
    Member
    284 posts
    Helper bee
    • Wedding: October 2011

    I would give her a few days–I had a similar issue with the first photographer we hired. In the beginning, it was a matter of hours to get a response back. We had our e-pics, took some time to get those back, but we got them and she had a 1/3 deposit from us at that point. And then POOF…gone! I tried to call, email and text for WEEKS! Sending everything with a return receipt and gave deadlines to respond or we would look for another photographer. When the last deadline passed, we hired another photographer. At that time, I sent an email asking for a new mailing address (knew that she had moved) so that I could send a certified letter resolving the contract. Her response was “I’m sorry things have ended this way”…

    Post # 5
    Member
    1405 posts
    Bumble bee

    It’s amazing how these types of things tend to work their way out when you pick up the phone.  I suggest doing this as a follow up.  There could be a dozen reasons why they have not responded yet and you are just going to drive yourself nuts waiting until you find out why.

    Post # 7
    Member
    1405 posts
    Bumble bee

    Let us know how you make out.  I would hope you can get a hold of them via phone easily or at least with a quicker turnaround.  i don’t think there is anything wrong with following up with a phone call a few days after the email.

     

    Post # 8
    Member
    1 posts
    Wannabee
    • Wedding: February 2013

    this makes me so sad to see.  i respond to all of my clients usually within an hour or two, it’s something that i really pride myself on and something i think seperates me from others.  

     

    First thing though, you need to talk to her and let her know how you feel about your epics.  there is no excuse for them being anything except what you talked about. I don’t care if she’s mad at you or not, not responding to you is showing lack of experience and is super unprofessional.  She should at the very least offer you a re-shoot (either a full session or at minimum, a half session).  

    If more than 2 days has passed and you still haven’t heard from her, you need to be on the phone or email and remind her you are still waiting and ask why there was a delay.  It’s not fair.  Don’t be afraid to be annoying within reason and ask for what you want.  As wedding professionals, it is our job to make our brides the happiest we can.   

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