(Closed) How long would you wait …..

posted 6 years ago in Etiquette
Post # 3
Member
124 posts
Blushing bee
  • Wedding: October 2012

Honestly, I would just wipe my hands of it and move on to another bakery. I’m not patient waiting on the phone with someone. Especially if they hang up on me too. I understand if they are busy on Saturdays but not to keep you on hold for so long and then hang up. I also find it a little weird about them saying they can’t give you price quotes over email. But I guess they just want to be a little more personable. 

I wouldn’t call them back, but that’s just me.

Post # 5
Member
1276 posts
Bumble bee
  • Wedding: August 2011

Oh I would for sure not call back. The least they could have done if they knew it would be awhile was take your number and get back to you. Especially if they are pushy, go someplace else!

Post # 6
Member
2494 posts
Buzzing bee
  • Wedding: July 2012

I am sort of in the same situation with my caterer. When do you stop chasing them and when do you let them come to you?!

Personally, I would give your bakery the benefit of the doubt and try again. If they hang up you again, send them an email mentioning that you keep trying to follow their policy, but they have hung up on you twice.

Post # 7
Member
451 posts
Helper bee
  • Wedding: November 2012

If I was waiting only like 3 minutes, and I was hung up on, I would give them the benefit of the doubt that they pushed a wrong button, or something happen- it’s happened to me before when I used to work somewhere where we had to be on phones a lot…

But 10 minutes? no way, I don’t have that much time to sit just waiting to see if I’ll get service or not.

Post # 8
Member
701 posts
Busy bee
  • Wedding: August 2012

as someone that worked with a multiple line phone and a headset unfortunately sometimes it’s just an accident when you hang up on someone. I WOULD give them the benefit of the doubt but when you call back just say “I was on hold and I got disconnected after 10 minutes, if it’s possible I’d like to leave my name and number so whomever can call when they are available”

 

Post # 11
Member
2849 posts
Sugar bee
  • Wedding: May 2012

That would really annoy me. I hang up after 5 minutes. Etiquette says you shouldn’t put people on hold for more than 2 minutes. 

Post # 13
Member
2849 posts
Sugar bee
  • Wedding: May 2012

@Bichon Frise:  I’m sure it can vary, but I worked two receptionist jobs and that’s what both employers told me. They would be really pissed if I left someone on hold longer than 2 minutes. It’s better to take their name and number and call them back. 

Post # 14
Member
1876 posts
Buzzing bee
  • Wedding: October 2014

I would e-mail them back and say “I called and was put on hold for 10 minutes before the call was disconnected. I would appreciate a call back to discuss pricing.” Put the ball in their court.

Post # 16
Member
2584 posts
Sugar bee
  • Wedding: June 2012

@Bichon Frise:  Yeah, I’ve worked in retail and generally they say you should take the name and number if they’re waiting on hold for more than a minute or two.

But sometimes it really is just an accident, they pushed a wrong button when trying to pick up… glad they called you back, hopefully the rest will run smoothly!

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