(Closed) How Often Should I Be In Contact WIth My Coordinator?

posted 7 years ago in Etiquette
  • poll: How often are you in contact with your wedding coordinator?
    Once a week : (2 votes)
    11 %
    Once a month : (8 votes)
    44 %
    Twice a Month : (2 votes)
    11 %
    Other : (6 votes)
    33 %
  • Post # 3
    Member
    962 posts
    Busy bee

    I wouldn’t fire her over the wedding colors (perhaps you have a popular color scheme? perhaps she just liked those colors), but I would fire her over the non-responsiveness. The whole point of a wedding coordinator is to make your life easier. It does not sound like she is doing her job

    Post # 5
    Member
    962 posts
    Busy bee

    @peggysuelovesyou: being pregnant is no excuse for her not doing her job properly. I think you are cutting this woman too much slack. Being unreponsive is unprofessional and unacceptable. I think you need to give this woman a big “NEXT!” lol

    Post # 6
    Member
    1006 posts
    Bumble bee
    • Wedding: May 2012

    I think we need to understand exactly what you are paying her for. What services are included in your contract?

    If she is more of a day of coordinator than she doesn’t really need to do a whole lot for you before the wedding.

    If she is a “planner” and you are paying her for planning services than yes, I don’t think she is doing her job.

    As for the wedding colors thing – I think that is really petty and you should let it go. I’m sure you are not the only bride in the world to use those colors and as a wedding planner she’s seen them all before. Maybe she already had her baby’s room planned out in her mind before you even hired her. Even so, what does it matter?

    Can you elaborate on the details of your contract?

    Post # 7
    Member
    1006 posts
    Bumble bee
    • Wedding: May 2012

    Oh and I just looked at your previous posts to see your wedding colors. Gray, yellow and white are my colors too! It has been very popular this year and can be seen in current fashion and interior design. You are not the first person to think of these colors. She didn’t copy you.

    Post # 9
    Member
    1006 posts
    Bumble bee
    • Wedding: May 2012

    Ok then I think you should look into the penalties for breaking your contract and consider hiring another planner. If you’re paying her to plan then she isn’t doing her job.

    Post # 10
    Member
    1562 posts
    Bumble bee
    • Wedding: November 1999

    If your wedding planner hasn’t done anything and you have done everything yourself, I would fire her.  What’s the point of having a planner if she doesn’t do anything?

    Post # 12
    Member
    236 posts
    Helper bee
    • Wedding: November 1999

    @peggysuelovesyou:   Your coordinator should atleast respond in a timely manner.  And as you’ve mentioned, you are paying her for a service.  She should atleast live up to her duties.

    I’m kind of surprise that she doesn’t email you ALL the time.  My coordinator literally emails me atleast once a week. 

    One other thing… your coordinator should kind of become one of your friends.  I think she should call you just to say hello, and to see how you two are doing.

    Definetly get rid of her!  There are so many other coordinators who LOVE their brides and will treat you way better.

    Post # 13
    Member
    521 posts
    Busy bee
    • Wedding: May 2012 - Salvage One, Chicago

    Ok, you said, 

    “She was hired as my planner. Transportation, flowers, linens, orgnaization, even the rehersal dinner”

    What does that mean?  Did you pay her to find and book these things for you, or to give you suggestions if you asked?  I have a planner, too, but she is ‘day of’ which really means like 1 month out she is super involved.  I’ve asked her for travel agent and hotel suggestions, but the rest I know I would do myself.  So, what I’m curious about is, what was your conversation with her before you hired her?  Was it to plan every detail or to coordinate the vendors closer to the wedding and day of?

    I maybe email my planner once a month- it was less up to about October of this month.  I’ve been sending her copies of all my contracts so she knows what is due when.

    Post # 14
    Member
    526 posts
    Busy bee
    • Wedding: October 2013

    My mom is a wedding planner/ coordinator (whatever the bride wants) and she NEVER takes more than 1 business day to respond to any form of communication.  She usually responds within a few hours, even if it’s just to say “I got your email, I’ll look into it.”  She also sends every client a weekly status update.  

    Personally, I would break ties with her as soon as possible.  You need to find someone who meets your expectations.  A wedding planner is meant to make your life easier, not give you another thing to worry about.

    Good luck!

    Post # 15
    Member
    3265 posts
    Sugar bee

    While I do think that she should be responding to your communications in a timely fashion, but that it somewhat depends on how often you are contacting her, and what types of things you are asking/commenting on.  Your wedding is also still quite far away. 

    It also depends to me on how much you are paying her.  (Not that you have to tell us, just something for you to consider).  If you are paying $500 you should get approximately 500 dollars worth of time.  If you are paying 10,000 dollars then you should expect more communications and prompter response time.

    Contact her and hash it out.  It could be that you two are just not a good fit.

     

     

    Post # 16
    Member
    7587 posts
    Bumble Beekeeper
    • Wedding: December 2010

    I’m a wedding planner. I try to respond within 24 hours. If they email me on a day that I have a wedding it may take me a little longer. I respond this way if it’s a day of coor or a full plan. Anyone in this industry needs to understand the urgency of responding to a bride.

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