(Closed) How quickly do you get responses from your photographer?

posted 5 years ago in Photos/Videos
Post # 3
Member
294 posts
Helper bee
  • Wedding: August 2013

We haven’t had any issues, two or three days max- but he is a newer phootographer who left a larger company to start his own business about a year ago.

Post # 4
Member
1285 posts
Bumble bee

Mine got back to me the same day as I emailed her, within an hour or two, sometimes right away.

 

Post # 5
Member
499 posts
Helper bee
  • Wedding: July 2013

My photographer is great, but she is really slow in getting back to emails – it usually takes her a week, sometimes even more. It was a bit annoying at first but she always gets back to me, and she does amazing work. I put it up to her being exceptionally busy, especially doing the wedding season.

Post # 6
Member
2023 posts
Buzzing bee
  • Wedding: May 2013

My experience (and nearly EVERYONE else that I have talked to) has been that photographers are typically slow at responding.  It has been a BIG pet peeve of mine!  Especially if its just a “part-time” gig!

Post # 7
Member
2553 posts
Sugar bee
  • Wedding: May 2013

it depends. sometimes mine will respond 2 seconds later and im wondering how he read the email and typed a response so fast. and other times it can take him up to a week.

Post # 8
Hostess
2556 posts
Sugar bee
  • Wedding: May 2014

Within a day.  She’s so on top of my things that it makes me jealous!

Post # 9
Member
1755 posts
Buzzing bee
  • Wedding: October 2014

Mine varies from half an hour to a week.  She’s busy and has a lot of clients.  Also, it depends on the day of the week that I email.  Tue & Wed she gets back to me much more quickly than if I email on Friday – Monday.  If it takes more than two weeks I’d get concerned, otherwise, it’s probably okay.

Post # 10
Member
2224 posts
Buzzing bee
  • Wedding: April 2014

She takes a few days usually.

Post # 11
Member
2125 posts
Buzzing bee
  • Wedding: May 2015

Ours usually takes 2-3 days.

Post # 12
Member
2287 posts
Buzzing bee
  • Wedding: Central Park

Ours got back to us within 48 hours. But usually it was less than a day. I’d send them another email or call if it’s been more than 3 days.

Post # 13
Member
8694 posts
Bumble Beekeeper
  • Wedding: October 2013

@mtbikelover:  within the day.  i’ve heard back within 24 hrs from every single email i have sent to every vendor.

 

Post # 14
Member
1314 posts
Bumble bee
  • Wedding: May 2006

As a professional we try to get back to our clients in 24-48 hours, but we also get a lot of emails and sometimes things slip through the cracks.  There are also times when we have to prioritize our time – we may be on shoots, editing photos, or in meetings. 

Post # 15
Member
330 posts
Helper bee
  • Wedding: September 2011

@continuumphotography: +1 I say 2 business days.

@mtbikelover:  Also, it’s bad, but sometimes we can’t remember which info we’ve sent to which client. I have to write everything down! (Like, “send mtbikelover info on timelines”) So it could be that she thought she’d sent it to you, but remembered that she had sent it to someone else around the same time.

Lately, I’ve been taking my time responding, because I used to be attached to my phone and computer and my husband had to talk me off the technology ledge 🙁 So now I try to only answer emails during the day and not on weekends. I try to always have an away message when I’m traveling so people know that it might take me more time.

Also, I’ve had people tell me they sent me emails, and they never show up. So it might not be her fault. I’d give her a call and say, “hey, hadn’t heard from you, just wanted to see if you got my email.”

 

Post # 16
Member
1193 posts
Bumble bee
  • Wedding: April 2013

@mtbikelover:  my photag got back to me with in hours always and within minutes usually. 

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