(Closed) How quickly should vendors get back to you?

posted 7 years ago in Etiquette
Post # 3
Member
1893 posts
Buzzing bee
  • Wedding: April 2011

I have a rule that I refuse to work with any vendor who doesn’t get back to me within 72 hours.  I very sadly had to give up on a rehearsal dinner venue I fell in love with because the owner is a total flake.  I gave him 2 chances too many at my FI’s request and in the end, he proved what I thought from the beginning: he’s not trustworthy enough to get our business.  Vendors should be super attentive when they’re trying to secure your business, it’s the “wooing” stage, for lack of a better term.  If they can’t get their sh**t together enough to return an email or call within 72 hours when they’re supposedly trying to impress you, how bad are they going to be once they get your money?

Post # 4
Member
75 posts
Worker bee
  • Wedding: September 2011

While it’s good to be realistic about vendor expectations (ie, near-instantaneous responses are less likely) – in your case, a week is plenty of time for a photographer to get back to you! I can see it taking longer for someone like a caterer, who’s setting up a menu and pricing rental items out. For a “first contact” email with a photographer, though… should be faster.

To give her the benefit of the doubt – maybe she didn’t get your email? :/  You could try re-emailing (or calling) with that angle…

Good luck!

Post # 5
Member
1161 posts
Bumble bee
  • Wedding: March 2011

I give everyone a week to return calls or emails, unless it is a time sensitive issue and I made that clear in my message. 

Post # 6
Member
441 posts
Helper bee

I definitely think a week is way to long to get back to you. I can understand if you emailed her Friday night, and she hasn’t gotten back, but a week?! Before you drop her, I would send another email. Sometimes they get lost, or something else happens. My photographer didn’t get back to me on an important issue for over a week, and I was really nervous. When I called to see what was up, it turned out that the spam filters on her email had suddenly started sending random email into her spam folder. If you don’t hear anything back from your follow-up email ASAP, like by Tuesday, then I’d forget it.

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