(Closed) How to approach colleague that keeps making (the same) mistakes!

posted 5 years ago in Career
Post # 3
Member
88 posts
Worker bee
  • Wedding: July 2013

my advice is to speak to her like you would like to be spoken to. Ask her if she doesnt understand what she has to do and needs you to explain it again.

 

i would speak to her privately as to not risk embarrassing her in front of others and ask her if she realised it didn’t balance yesterday if she says no I didn’t realise I think it’s ok to show her what she needed to be checking and point out to her the mistake 

 

just be very relaxed about it like you are talking to a friend and not going through the same thing  for the 650th time 😉 

Post # 4
Member
4495 posts
Honey bee
  • Wedding: October 2013

@Sarahgwdm:  +1. I think this is the best approach. If you talk to her like a friend in a normal conversation she will probably feel less inadequate and less embarassed.

If you have spoken to her about this exact problem numerous times then maybe have her do a sample of the work in front of you so you can see & correct her logic for doing it the way she does. My job involves A LOT of details and when someone is new there are so many different things to learn and that could go wrong. I’ve started training some of the newbies and I find that often they keep making the same mistakes because the logic behind their choices is incorrect. If I sit with them and have them explain why they did it a certain way, or watch them do some of their work then I can better understand why they make the decisions they do and its easier for me to explain why their thought process is incorrect.

Post # 5
Member
556 posts
Busy bee
  • Wedding: January 2014

I would sit her down and have a good conversation about her mistakes and she keeps doing them despite the many times people explain it to her. Also, I would try to be very serious, not in a bad way but in a way that would make her “fear” you a little more, since she probably doesn’t mind making mistakes since other person will correct them after her.

Post # 6
Member
1293 posts
Bumble bee
  • Wedding: December 2018

@Deejayelle:  Are you her manager? If you’re not her manager, it’s not your place to coach her. I do manage people and I would not want anyone on my team to be telling anyone else on my team what to do or correcting them (if that awful sentence made sense).

If there’s an issue, I want to be told about it so I can deal with it appropriately (I would keep it confidential of course). My recommendation would be to tell her manager about any performance issues and let it be dealt with that way.

Post # 7
Member
231 posts
Helper bee
  • Wedding: August 2015

@Sarahgwdm:  +1.

 

I have a woman that I work with (at a bank) and she is continuously asking the same questions, making the same errors, and doesn’t understand that talking non-stop is interfering with her work. She is oblivious, and I feel bad because of the same thing you said — she is sweet, but I almost lose my shit with her all the time. Everyone at work is at the same point, and regardless of how many meetings we have where a blanket statement is said, she cannot internalize it because she doesn’t know that it’s her that the statement is directed to.

That said, throw away subtleties. Approach her as Sarahgwdm said, and talk to her calmly, like an adult, and in a respectful manner, but privately to avoid embarrassment for her. Address what you need to address. If you did what they do at my work, where my manager refuses to make waves so won’t approach the situation, you’ll just be perpetually frustrated.

Good luck!

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