Post # 1
Hi Bees, I’d love some advice here, either from realtors or anyone with experience.
My house has been on the market for a week now, and the first showing was scheduled for 2 pm today. The request came in at 7am, so I confirmed it and quickly set plans in motion to get my dog sitter to come do some light staging (getting pet items out of the house) and taking the dogs for a little car ride.
The showing time came and went, and my pet sitter said she’s pretty sure no one showed up. I called my agent, and sure enough, no lockbox activity.
Is this a common thing? I’m paying my pet sitter for two hours of her time, and an hour of that could have been avoided had the buyer’s realtor simply called (even 15 minutes before the planned showing time!) to say they weren’t going to make it.
How do I respond appropriately to this? It’s a huge waste of my time and energy (this morning getting things ready), and my pet sitters time and energy (and my money). The realtor is aware the house is occupied, that there are pets on the premises… and on top of that, 24 hour notice was requested. I was as accommodating as possible, especially considering the steps I have to take to make a showing happen since I work an hour away from my home right now.
Post # 2
bouviebee : Unfortunately this is more common than not. The Buyer agent should have cancelled the showing in advance (this would be deemed as best-practice). Depending on the lockbox system you are using, I would ask your realtor to set up a notice regarding this concern. If the program has the capacity to do so, the notice will be sent to the Buyer agent automatically upon confirmation of the showing.
Post # 3
As big of an inconvenience that it is, I think you just have to deal with it. Putting too many restrictions on a showing may take you out of the running with buyers and turn other realtors off from showing your house.
I hope it sells quickly so you don’t have to deal with this much longer. Selling a house is a PITA.
Post # 4
This kind of thing is exactly why we ended up listing with an agent after doing a couple of months of showing our former house ourselves. We had at least 5 or 6 no shows, even after calling to verify that they were coming. We also had issues of people coming to view it only to end up wanting to rent-to-own, even though our listing explicity said we would not be doing that. People have no qualms in ghosting. With an agent we didnt have to worry about being home or adjusting our schedule. We just adjusted our list price to reflect her fees and ended up making about 20k more than we anticipated.
ETA: Sorry I must have missed the part where you said you also had an agent. I’d be finding a new agent depending on what your contract states.
Post # 5
FutureMrsBex : People will flake with an agent, as the OP is experiencing. If I read correctly, she is listed with a realtor.
What often happens is they are looking at several houses in a day and decide that they found one before they get to yours, or they run out of time to get to yours, or they just flake.
Post # 6
FutureMrsBex : I fail to see how it is her agent’s fault that other people no-show??? How on earth is her agent supposed to control the actions of people who are not even his/her clients?
Post # 7
That stinks, I don’t remember having many no shows when I was selling my last home but it was also only on the market a week. I honestly had so many people coming through that I just left my dog in the house and had my agent ask the other agents not to let him out (he wasn’t crated). I think my real estate agent went to get him one day when a potential buyer was afraid of dogs but that was it.
I didn’t get any negative feedback about there being a dog in the house, he’s friendly so I didn’t worry about it.
Post # 8
canadianbee91 : Hi, thank you! This is exactly what I had my realtor do.
FutureMrsBex : I have a realtor, but the one who didn’t show was the buyer’s agent, not mine.
mainebride092018 : This is a small town with a much slower market. My house might sell in a month or two if I’m lucky. There’s a lot of inventory just sitting right now. I have four dogs and crate them while away. The most likely scenario is that one of them barks at the buyers the entire time they’re in the house. I can’t risk that, talk about uncomfortable…
Post # 9
That is super frustrating. I would likely still try to be accomodating like this in the future if you’re really motivated to sell – but I would tell my agent that she shouldn’t agree to any last minute requests from that particular agent again. That other agent already demonstrated that she doesn’t respect your 24-hour notice request OR that you accomodated her at the last minute. I agree – the least she could have done is call and cancel.
Post # 10
bouviebee : Unfortunately: yes, it’s common. My husband and I sold our house last year and this happened to us more than once. Sometimes the potential buyers are driving around with their realtor to several houses in a certain timeframe and they just don’t end up with enough time to see every house on their list. Once I know the realtor reached out after no one showed up to let us know the potential buyers did a drive-by and decided the house was too small just from the outside so never went it.
It’s a huge PITA but it is what it is. I spent so much time cleaning our house beforehand and I’d feel so discouraged when the people didn’t even show up. It took us over 6 months to sell our house and we had a newborn baby at the tail end of that so, trust me, I get how annoying this all can be.
ETA: I do agree with PPs though about putting too many hurdles/restrictions on showing your home. My husband and I also bought a house last year and there were several sellers that made seeing the house pretty difficult. So much so that most of the time we just said forget it.
Post # 11
I’m definitely still willing to be accommodating. As long as I have a few hours’ notice, I can make it happen. That being said, common courtesy goes a long way, and yes, I will be a bit more cognizant of this realtor’s disregard for others’ time if her name pops up for a showing again.
My realtor added a note to the lockbox program that says there will be pets taken out of the home for showings, so to let us know ASAP of any cancellations. I think that’s informative without being restrictive.
Post # 12
Could you have your realtor be present at showings? Or at least have them confirm with the other realtor? It is not your realtor’s fault if there is a no show but he or she could be a bit more proactive about knowing whether or not the showing will happen.
Post # 13
bouviebee : Yeah, this is pretty common. We had so many showing requests cancel when we were selling our house. Some of them let us know, and some did not. Does your realtor have any kind of app they use? Our realtor used an app called “ShowingTime” or something like that, and it was really helpful. If the other party actually used it, it would notify everyone of a cancellation, so if my realtor was busy with another client, it would still let me know. It also gave each person who viewed our house the option of rating the house, so we could gauge their interest level.
Post # 14
This is very similar to selling things on Facebook Marketplace. The person agrees to buy, you set the price and meeting location, and then you sit because they don’t show.
I just do not get this mentality. If you set an appointment and change your mind, how hard is it to call and cancel? Drives me batty.
Post # 15
futuremrss17 : I do have ShowingTime, that’s how I will confirm showing times independently and without having to go through the realtor chain.
My realtor finally got in touch with the other realtor, who apparently “forgot” to cancel when the buyers had to “leave town suddenly”. My realtor said that generally, our market is good about people sending formal cancellations, either through the app or by calling, since it’s a small enough community that it does reflect poorly on whoever no-shows.