How to deal with house showing no-shows

posted 10 months ago in The Lounge
Post # 2
149 posts
Blushing bee
  • Wedding: August 2020

bouviebee :  Unfortunately this is more common than not. The Buyer agent should have cancelled the showing in advance (this would be deemed as best-practice). Depending on the lockbox system you are using, I would ask your realtor to set up a notice regarding this concern. If the program has the capacity to do so, the notice will be sent to the Buyer agent automatically upon confirmation of the showing.

Post # 3
1122 posts
Bumble bee
  • Wedding: December 1995

As big of an inconvenience that it is, I think you just have to deal with it.  Putting too many restrictions on a showing may take you out of the running with buyers and turn other realtors off from showing your house.  

I hope it sells quickly so you don’t have to deal with this much longer.  Selling a house is a PITA. 

Post # 4
3712 posts
Sugar bee
  • Wedding: November 2014

This kind of thing is exactly why we ended up listing with an agent after doing a couple of months of showing our former house ourselves. We had at least 5 or 6 no shows, even after calling to verify that they were coming. We also had issues of people coming to view it only to end up wanting to rent-to-own, even though our listing explicity said we would not be doing that. People have no qualms in ghosting. With an agent we didnt have to worry about being home or adjusting our schedule. We just adjusted our list price to reflect her fees and ended up making about 20k more than we anticipated.

ETA: Sorry I must have missed the part where you said you also had an agent. I’d be finding a new agent depending on what your contract states. 

Post # 5
1122 posts
Bumble bee
  • Wedding: December 1995

FutureMrsBex :  People will flake with an agent, as the OP is experiencing.  If I read correctly, she is listed with a realtor.  

What often happens is they are looking at several houses in a day and decide that they found one before they get to yours, or they run out of time to get to yours, or they just flake.  

Post # 6
605 posts
Busy bee
  • Wedding: April 2018

FutureMrsBex :  I fail to see how it is her agent’s fault that other people no-show??? How on earth is her agent supposed to control the actions of people who are not even his/her clients?

Post # 7
238 posts
Helper bee

That stinks, I don’t remember having many no shows when I was selling my last home but it was also only on the market a week. I honestly had so many people coming through that I just left my dog in the house and had my agent ask the other agents not to let him out (he wasn’t crated). I think my real estate agent went to get him one day when a potential buyer was afraid of dogs but that was it.

I didn’t get any negative feedback about there being a dog in the house, he’s friendly so I didn’t worry about it. 

Post # 9
8282 posts
Bumble Beekeeper

That is super frustrating. I would likely still try to be accomodating like this in the future if you’re really motivated to sell – but I would tell my agent that she shouldn’t agree to any last minute requests from that particular agent again. That other agent already demonstrated that she doesn’t respect your 24-hour notice request OR that you accomodated her at the last minute. I agree – the least she could have done is call and cancel. 

Post # 10
6841 posts
Busy Beekeeper
  • Wedding: April 2016

bouviebee :  Unfortunately: yes, it’s common. My husband and I sold our house last year and this happened to us more than once. Sometimes the potential buyers are driving around with their realtor to several houses in a certain timeframe and they just don’t end up with enough time to see every house on their list. Once I know the realtor reached out after no one showed up to let us know the potential buyers did a drive-by and decided the house was too small just from the outside so never went it. 

It’s a huge PITA but it is what it is. I spent so much time cleaning our house beforehand and I’d feel so discouraged when the people didn’t even show up. It took us over 6 months to sell our house and we had a newborn baby at the tail end of that so, trust me, I get how annoying this all can be. 

ETA: I do agree with PPs though about putting too many hurdles/restrictions on showing your home. My husband and I also bought a house last year and there were several sellers that made seeing the house pretty difficult. So much so that most of the time we just said forget it. 

Post # 12
81 posts
Worker bee

Could you have your realtor be present at showings? Or at least have them confirm with the other realtor? It is not your realtor’s fault if there is a no show but he or she could be a bit more proactive about knowing whether or not the showing will happen. 

Post # 13
1596 posts
Bumble bee
  • Wedding: May 2017

bouviebee :  Yeah, this is pretty common. We had so many showing requests cancel when we were selling our house. Some of them let us know, and some did not. Does your realtor have any kind of app they use? Our realtor used an app called “ShowingTime” or something like that, and it was really helpful. If the other party actually used it, it would notify everyone of a cancellation, so if my realtor was busy with another client, it would still let me know. It also gave each person who viewed our house the option of rating the house, so we could gauge their interest level. 

Post # 14
355 posts
Helper bee

This is very similar to selling things on Facebook Marketplace.  The person agrees to buy, you set the price and meeting location, and then you sit because they don’t show.  

I just do not get this mentality.  If you set an appointment and change your mind, how hard is it to call and cancel?  Drives me batty.

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