(Closed) How to remove hard water/rainbowy mystery stains on moissanite.

posted 6 years ago in Rings
Post # 76
Member
555 posts
Busy bee
  • Wedding: October 2017

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xdanielle:   i never tried lemon juice. I really don’t think it’s hard water though. The company claims it’s a residue left over and it seems so since usually once it’s removed it never comes back. I tried vinegar, silver polish cloth and tarn-x with no luck. Toothpaste and tooth brush is what worked.

  • This reply was modified 4 years, 3 months ago by  MomOf3Bee.
Post # 77
Member
2 posts
Wannabee
  • Wedding: July 2017

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LittleAudrey :  I’ve tried all of these methods including a product recommended called Invisible Glass and NONE OF IT WORKS! So frustrated….

Post # 78
Member
2 posts
Wannabee
  • Wedding: July 2017

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LittleAudrey :  I found the solution! Sunshine Cleaning cloths!! I’ve tried all these methods and this is the only one that works!!

Post # 79
Member
23 posts
Newbee
  • Wedding: June 2016

Contacted C&C, and they helped a lot! 

After all the rubbing and cleaning, it looks so new! 

 

Sliver cleaning cloth, with silver cleaning paste. It did not hurt my gold ring 🙂 

Post # 80
Member
23 posts
Newbee
  • Wedding: June 2016

Here’s an update:

 

I used a jewelry cleaning cloth & silver cleaning paste. First applied a silver cleaning paste, just the right amount to cover my stone. I rubbed, and rubbed and rubbed. 10-15min of repeated rubbing (vigorous rubbing). Cleaned it with running water and a soft brush dipped into connoisseurs solution to make sure that the silver paste is all gone). Then after, i rubbed it with the jewelry cleaning cloth (the one with the light and dark colored one). Total cleaning time 1hour. 

 

Tadaaaa! All worth it! 

Post # 81
Member
1956 posts
Buzzing bee

Sorry to resurrect and old thread, but I wanted to provide an update!

I have an emerald cut FB moissanite, and I had a solid sized “oil slick” stain on the top facet of my stone – annoying, since emerald cuts have nice, big, flat facets. I e-mailed C&C and they sent me a sample of sunshine cloth. It took a LOT of rubbing but it eventually got the stain off! I still see tiny flecks of it so I’m going to keep going at it for a while, but the sunshine cloth seems to be working!

Post # 82
Member
480 posts
Helper bee

I like the OP’s solution from two years ago, using toothpaste and a toothbrush (not the one I brush my teeth with, of course). That’s how I clean my moissy everyday. The method is cheap, easy, and the cleaning products are readily available at all times. I’ve never had any stains or build-up to deal with.

Post # 83
Member
783 posts
Busy bee

I wonder if lemon essential oil would work???  It’s gotten grease stains I’ve had for a year out of clothes.

Post # 84
Member
1 posts
Wannabee

You only need one remedy and it’s sooo easy! The pink eraser on the end of any pencil will take it off in minutes. I bought my stone from a gemologist and he told me how to do this. Works like a charm. 

Post # 86
Member
28 posts
Newbee

 

I have an amora gem. I know this thread is old but I hope someone is still looking. I have this build up on the bottom. Is this the same thing? Im afraid its damaged. I made a video and took screen shots. Its hard to photograph.

Post # 87
Member
931 posts
Busy bee
  • Wedding: June 2018 - Tizer Gardens/Carroll College

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downloadgirl :  I’ll be getting a new Moissy on my hand in a few weeks, so this thread was interesting to me. the only thing I can say is to give all the solutions a try?

I’m curious to know if those who have the ultrasonic cleaner are using a jewelry cleanser in the cleaner or not. I just recently purchased one to help out a side business I do (cleaning tack for horse people – lots and lots of shiny silver). I put in a lot of my jewelry into it along with the cleanser, and everything looks so AMAZING! https://smile.amazon.com/gp/product/B000F1SCU4/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1

Also, for those using the Sunshine cloth, are you using the blue cloths or the yellow ones?

Post # 88
Member
1123 posts
Bumble bee

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downloadgirl :  this kind of looks like maybe when your cleaning it, it’s not getting dried at the bottom.  Have you tried dying it with a hair dryer after cleaning? 

Post # 89
Member
2 posts
Wannabee
  • Wedding: March 2014

I think this is the stain that everyone is talking about. I’m a hobby photographer and was able to get a good macro shot of it. I was able to remove the stain with the cloth provided by CC but I have to scrub it off every few months. It’s becoming less and less noticeable but still a pain in the ass to do. Plus why did I spend so much money if I have to constantly try to keep their product looking good for my wife?

Post # 90
Member
389 posts
Helper bee
  • Wedding: September 2005

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photohog :  Here is some info from C&C as to why your film keeps returning, and how to prevent it from ever happening again:

 

We will be happy to send you a small sunshine cleaning cloth. It will do the trick. Here is some information about the film and that once it is cleaned completely it normally does not come back.

There is an occasional “film” that could build-up on a near-colorless gemstone such as moissanite. This is an organic build-up and is not harmful to the moissanite gemstone. This can be a stubborn film and is normally not removed with over the counter jewelry cleaner or normal jewelry store cleaning.

As mentioned, occasionally moissanite or other gemstones can get an organic film build-up. This film may appear bluish, yellowish, greenish or as a slight oil slick. This is a non-permanent film build-up. After much research we have no determination as to the exact cause of such a film but we were able to determine that this film is not harmful to the stone and is not permanent. It may occur on one stone in a piece of jewelry and not on others in the same piece. The stone(s) should return to their natural sparkle after the film is removed. Home cleanings and professional cleanings by a jeweler (jewelry cleaner, steam cleaning, ultra-sonic cleaner, etc.) normally does not remove this film unless precise methods are used. Charles & Colvard has found a special cleaning cloth (sunshine cleaning cloth) for removing such films. This cloth should fully remove any film on the moissanite stone(s). To remove the film, you should scrub the stone vigorously with the cleaning cloth. Depending on the length of time the film has been present, it may take several cleanings back to back to fully remove the film. It may require some pressure to achieve the results. The special cleaning cloth can be used multiple times for many years. We would be happy to send you a sample of one of these cleaning cloths for free. You will be able to use this cloth to clean your stone and restore it to its original beauty. Please send us your name, address and phone number so that we may forward one sample sunshine cloth (free) to you immediately. A full size version of this cleaning cloth is available through our web store at http://www.moissanite.com .

Another option for removing a film from a moissanite gemstone is to use Haggerty’s Silversmith Polish or any silversmith polish. This may be found in your local hardware or grocery store. You should apply the polish directly to the stone and scrub vigorously while applying pressure with a toothbrush. This may require several cleanings to fully remove the film but the film will be removed. We normally recommend that the stone be cleaned one more time when you think it looks clean; just to be 100% sure. This is because the film is a sticky film (not that you can feel it as such) and if there is any residue the film could rebuild. Please know that after the moissanite jewel is cleaned and the film is completely removed the film very rarely ever reappears. If the film does reappear please follow the steps described above as the bottom layer may not have been completely removed.

If you have any questions or if you are unable to get the film off and wish for us to do so please do not hesitate to contact Charles & Colvard Customer Service at 1-800-210-4367 or you may find us on the web at http://www.charlesandcolvard.com .

Just a reminder: send us your name and address so we can send you the cloth.

 

Hopefully this helps you!

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