Post # 1
It’s been 7 months since our wedding and the photographers has done nothing but ignore my calls, emails and also lie few times about sending the photographs. Everything went great during the wedding day and per our contract, I was supposed to receive an online link of some photos but have not heard from them. So about 2 months after the wedding. I call.. left a multiple voice mails but nothing.. I emailed.. no reply unless I email few times.
Now it’s been this long and I am beyond frustrated and pissed that they are constantly ignoring my calls and telling me that they will or already have sent them, TWICE. I should have received all the photos on a cd max within 3 months per the contract. They are the most unprofessional photographers and wish no one ever contracts with them. I also want to spread the word out but not sure how to do so.
I live in Atlanta and people are telling me to take this to small court but not sure exactly how this all works. Any advices?? Would I be able to receive some of the money back too??
Post # 3
@vivbaek: Bumping so maybe someone who knows can help.
I am so sorry this happened to you, that is horrible. I hope you can get this fixed soon!
Post # 4
That is terrible, unfortunately I don’t know anything about what legal steps you should take. I would suggest though, that you call/e-mail and say if you do not receive a response from them regarding the status of your images within X amount of time that unfortunately you will be forced to pursue legal action. That should at least get them communicating with you! By The Way – would you mind sending me the name of the company? I live in Atlanta and would hate to accidentally hire them. Good luck to you!
Post # 5
I have no idea, but that really sucks. Make sure you are documenting EVERYTHING (keep track of all emails). Does your contract have a turnaround time listed? And definitely file a BBB report – and let your photographer know you are. Here in StL there was a photog who was doing shady things – she wouldn’t give anyone anything until they contacted the local news station who did one of those camera in the face newstories over the woman. Try that?
Post # 6
Send a certified letter appraising them of your intent to pursue legal action as of such date.
Post # 7
The last email I wrote them was about 2 weeks ago telling them that I will be making a legal action against them if they don’t send me them that Friday. I also called them earlier today and left them a vmail telling that now will be making legal action hoping they call back but still nothin!
They are called Andy Mcbride photography.. I really hope no one goes through this.. It’s beyond stressfull and frustrating!
Post # 8
The contract says that DVD will be sent at minimum of 2 weeks of wedding date and 4to 12 weeks for the album or prints. I didn’t order the albums but I should still be getting my final DVD Within that time too..
I should look into the local new channel idea.. How humiliated that would be for them!
Post # 9
The no wedding photos would definitly make a good news story.
Post # 10
@Skoneil88: Excellent idea!
Have a lawyer write up a note that you will pursue legal action unless you recieve your photos by x date. I know some lawyers and I believe that this is pretty standard practice, and most people magically come up with whatever they were supposed to provide pretty quick. People won’t take you seriously until they hear it from an actual lawyer. I would also review them on every site out there, starting with this one.
Do they have an office? If so I would go in and speak with them directly.
Post # 11
Thank you for sharing their name, I just saw this post on their blog:
Looks like they are a young, struggling company who is just overwhelmed and unfortunately is not handling your concerns very maturely. Please keep us updated on your progress here, it looks like they do decent work and I hope your images are lovely when you get them.
There is no excuse for this kind of behavior, I would review the crap outta them once you finally get your stuff!
Post # 12
Call and talk to a lawyer because technically there is a breech in contract since you did not receive your photos within the 3 months and still have not received them. They owe you your photos as per the contract and also probably some money since they broke the guidelines within the contract.
Post # 13
That blog looks pretty ridiculous. They need to not BOOK anymore weddings, STOP spending the money and then thinking MAYBE they will produce photos. I would seriously go to the press. Sounds like they have more complainers out there…and if it is a scam, you owe it to do this. There are a tonne of scammers out there and it sounds like these people are full of excuses.
Post # 14
So I finally got my photos this monday and don’t know how I really feel now. Some of the photos came out nice but I definelty think that there’s alot more he could have given me but hasn’t. Maybe becuase they didn’t want to edit more? I’m not sure.
This was after another long voicemail I sent him last week giving him yet another final warning telling him to return my calls to talk or that I was going to court. So the resposce I get is a text at 11:30pm asking who this was. I coun’t believe what I got. Not only did I get a text that late in the night but to ask who this was??? I guess the warning worked cause I got the pictures. But yes do not ever book them!!!
I just don’t even want to think about this now and just hope no one goes through this again..
Post # 15
- Wedding: November 2013 - St. Augustine Beach, FL
You should be able to get a free consult from an attorney in regards to your issue and I highly suggest speaking to one at least once before making a decision.
As for small claims court, it depends on what county you reside in and it may be affected by the county the contract was signed in (unless there’s a portion of the contract that addresses a county where claims must be made.) If it happens to be Fulton County, here is the internet address for their small claims division (claims under $15,000.) I hesitate to recommend small claims court without you speaking to an attorney first because if they lose or damage your photos, you may need to file up in the circuit court so you can add damages which would likely be worth more than $15,000.
You might want to hold off on making negative reviews on them online until you speak with an attorney as well and/or resolve the issue. If you already have posted reviews and/or absolutely must post reviews, make sure you only address actual things done so you avoid a counter charge of slander and/or libel.
***This should not be construed as legal advice. For legal advice, please speak with a lawyer and/or paralegal in your local state/county.***