Post # 1
Looking for some feedback on a situation my sister found her self in regarding a vendor. My sister picked a local flower shop to do her flowers. She signed a contract after the first meeting lets say approx. 8 months ago. The order was revised a few times, as she omitted somethings and added others as the wedding started to come together. She met with them a week before to go through all the details (where things were being dropped off, times etc) and to pay the balance owing. Wedding came and went and the flowers were BEAUTIFUL. She was so happy with them. Fast forward to about 10 days after the wedding when the venue called to say some urns and pillars supplied by the florist were still there waiting to be picked up. My sister had unfortuantely made the assumtion that the florist would be picking these up. So she calls the florist to inquire about it, When she is told ” Yes, it was in your contract that you were responsible for returning them and we have been charging you 25.00 per day that they have not been returned.” Now, I understand that she signed a contract. I understand that it is the responisbility of the signer to read the contract. BUT, considering a client is spending thousands of dollars on your services, I think they are intitled to a REMINDER the week of regaring a condition in a contract that was signed 8 months earlier. Or a phone call after a few days to follow up, instead of just letting you accumilate a rediculous debt. How do you feel? As we all know brides sign lots of contracts, would you feel jaded by this vendor even though you were initially happy with their services?
Post # 3
I would be annoyed. The difference is I would be annoyed at myself.
You’re right, she should have read the contract.
A good reminder to us all- read the contract and note any important dates on our calendars.
ETA It’s too bad this happened to yor sister, especially if she spent thousands on her flowers. Unfortunately, vendore have been forced to institute such charges by people who don’t return things on time, putting the vendor in a precarious position to meet their next commitment. Imagine how the next bride would feel if the vendor said-“Sorry we didn’t get your vases back yet, so we had to substitute something else.”
Post # 5
Post # 6
It sucks, but she shouldn’t have signed the contract if she didn’t know what was expected of her. Sorry!
Post # 7
@julies1949: You don’t think it was unfair of them not to mention it the week before when all the other details were being ironed out? The clause was not on any of the revised contracts. I am furious over this. It’s not that there was a late fee, its that it accumilated, and they happily kept quite. Our convience store calls when a rented movie is a day late as a courtesy for goodness sake!
Post # 8
@Bridecc: Was it stated in the original contract that she signed? If so, then she was responsible for picking them up.
Post # 9
@julies1949: I agree. Sadly seems like these days no one wants to just take responsibility for their mistake. It is always someone else’s fault.
If I’m paying $$$$ for services from a vendor, I’m going over every inch of the contract to make sure there are no more hidden fees.
Post # 10
I wouldn’t feel jaded. It was my fault I didn’t pay attention to the contract and return the items. It’s also something I would be sure to ask the florist. I might be surprised they didn’t call asking where their stuff was, but that’s about it.
Post # 11
We had to return the cupcake stand from our baker. I really can’t remember if there was any sort of reminder- it was in the original contract we signed and I think that was it. We rented all of our own tables, tableclothes, tents, etc since we were married in our backyard and sowewere very careful about the terms of all of our rentals.
I think it is crappy that the florist didn’t call but I don’t thinkit was their responsibility to. Sorry.
Post # 12
I have to agree with PPs, with contracts, it’s absolutely ESSENTIAL that you read it over and over again. Before I even ask vendors questions, I read my contract again to see if I can find the answer there. Unfortunately, this one falls on her 🙁
Post # 13
Alright, so….read your contracts. Forget about trusting your vendors to communicate with you openly. Search for “hidden fees” and speculate about every last detail big or small during the most stressful week of your life. Sorry, I’m jaded. I hate hidden fees, I hate people who hide behind small print, I hate feeling like if your not the most organized bride on the planet then you deserve to be screwed over.
Post # 14
- Wedding: January 2013 - Harbourfront Grand Hall
I would also be annoyed with myself, but the florist didn’t HAVe to call and probably assumed the couple was on their Honeymoon and didn’t want to bother them. I would have assumed that the florist would have mentioned it at one of the meetings along the way, but it sounds like it’s one of those easily forgotten details.
Post # 15
- Wedding: August 2013 - The Liberty House
@julies1949: +1. It would have been NICE of them to remind her, but they were under no obligation to do so since it was stated in the contract she signed, so anyone would assume she knew about it. Hopefully your sister will learn from this and be more careful in the future.
Post # 16
@Bridecc: Thing is…they run a business and you are not their only customer. Yes it would be a courtesy to remind someone about it, but it isn’t necessary and doesn’t make them a horrible vendor because they failed to hold a bride’s hand through every step of the way. Was the wedding held during a usual busy wedding time in that region? If that is the case, I’m sure they are swamped trying to make every bride’s wedding turn out beautiful and assume that the brides they deal with are capable adults of reading and agreeing to a contract.
The OP said her sister should have been entitled to a reminder. I disagree.