- 5 years ago
- Wedding: June 2012
so i am now 19 weeks pregnant and we are looking for a carseat-stroller combo. where do of course do we go, babies are us. we looked before but i couldnt wrap my head around spending $300. so i tried looking around a bit to see if the one we wanted would come on sale. & it did ! i was so excited because we didnt find any we loved like we did this one. (husband really likes it too) so i walk into babies r us with my parents (SO is out of town) and i’m like yes, i want this stroller. but of course they dont have any in stock they can order one in for you but who knows when you will recieve it & do i pay ahead to never know when i am going to recieve something i already bought. & they do not do raincheacks. nor will they sell the floor model inless it is being disconituned. so the question is, is this stroller going to be discon. so i can just have the floor model ? so we are talking with the salesman and we have to ask him to check other stores to see if any around us has any (we have to ask him, he doesnt offer) so he checks and say no. (bummed) but he says we can go online. okay, fine. but wait.. the combo is org. $300. i can buy it at the store on sale for $225. he tells me i can go online and buy it.. for $260. why do i want to go online and buy something that is supposed to be on sale in store ?
me: plus shipping
employee: its free
me: because its over a certain amount, right ?
employee: i said its free !
i know damn well that shipping isnt free, the only reason why its “free” is because the cost is over so much.
me: i finally say, because its over a certain amount. i cant buy something for $2 online the shipping isnt free, has to be over an amount.
employee: i said its free ! (raising voice) RUDE.
i am now walking away because he has became so rude.
me : never mind. but whose your manager.
employee: youll find her ! (raised voice)
me: her name ?
e:i said youll find her !!
me: and whats your name ?!
e: blank stare, doesnt say anything..
me: whats your name ?!
mind you hes not wearing a name tag ? & he wont tell him his name.
dad: your not man enough to tell us your name ?
FINALLY (was it that hard !)
as i am walking away from being so pissed off that this guy is yelling at me.
he ask me why i have an attitude with him. well, you just yelled at me, you wont tell me your mangers name nor your name. & your asking me why i have an attitude. this is not how you deal with customer service.
anyways, as i am walking away he is walking after me..
what the hell is he gonna do ?! hit a pregnant woman.
dad: if you go after her we are gonna have problems.
me: do you not know you are working with hormonal pregnant women. (yelling)
i dont care if the last person you spoke with pissed you off so bad, women that are shopping there are all over the place. i have worked many jobs in customer service, you never ask someone why they have an attitude with you and chase them down.
walk to front of store with my mom to ask for manager and i tell her the story but i chop it up a little but because i am so pissed and my blood pressure is through the roof. THEN, she doesnt even ask me how she can help me and says that she will have a talk to charles. i am sorry but i think that this is all a bunch of bad customer service.
sorry for wrong spelling, even writing this makes me upset. i understand i know i am all horomones but seriously you dont talk to a customer like that. what would you do ? suggestions. i have searched my area high and low so now we are on a mission to find a different stroller.