(Closed) how would you handle this ?

posted 6 years ago in Pregnancy
Post # 3
1778 posts
Buzzing bee
  • Wedding: August 2010

I would do the following:

1. Have some ice cream!

2. Stop shopping at that store

3. Find a different stroller that will be even better than that one!

4. Depending on how I felt after the ice cream, I might file an additional complaint online.

Post # 4
4464 posts
Honey bee
  • Wedding: February 2012

@Schatzie821:  I agree with those pieces of advice!

I’m sorry that you had this occurrence in a baby store full of cute baby items. I’ve dealt with my share of bad customer service before, but never as a hormonal pregnant woman, so I can only imagine. 

I think you should try to look for another combo instead of buying one with Babies R’ Us.

By the way, was there a reason that if they ordered it for you they wouldn’t be able to tell you an approximation of when it would be coming in? Sometimes if something is out of stock a store is able to look up when they will be receving their next shipment of said item. There may always be delays (or it comes in early) but at least then you’d have had an estimate. 

Post # 5
46402 posts
Honey Beekeeper
  • Wedding: November 1999

Do a search on Google Product Search, sort the results by price lowest to highest and see who has a good buy on the stroller you want.

Post # 8
438 posts
Helper bee
  • Wedding: June 2012

Being a former “R’ Us” employee, I would say that if you really want him to face concequences- contact the manager higher up than the store manager. They took stuff like this very seriously and he should not have been short with you.  Jerry Storch is the CEO and he does not take kindly to employees being disrespectful to customers, I’m sure there’s a way to voice your concerns.

Post # 9
1482 posts
Bumble bee
  • Wedding: July 2010

I know how aggrevating it is to deal with the employees at Babies R Us. They’re terrible. Most of them don’t know what they’re doing, they’re poorly trained, and they’re very unhelpful. I’m sorry that you had such a horrible experience.

Was the whole conversation about free shipping worth the aggrevation that it caused? I do agree that he was not helpful to you AT ALL, but going on and on to prove that he was wrong and you were right about what would qualify for free shipping and what wouldn’t was just…. I don’t know, a waste of energy? Girl, for your blood pressure’s sake…. you can’t let stuff like this work you up so much to the point where you’re yelling in the middle of a store. I DO hope it will help you feel better to just laugh about how ridiculous the whole situation was. I’m not trying to be a jerk- I’ve been in similar situations before, and it always makes me feel better to laugh at myself later.

And then, do NOT go back to that store.

What brand/type of stroller is it? Maybe we can all help you find a good deal on it?

Post # 10
46402 posts
Honey Beekeeper
  • Wedding: November 1999

@mrshersch74:  you can search for the brand and model that was in Babies R Us.

Post # 11
5109 posts
Bee Keeper

@mrshersch74:  Go online, and get as high as you can (district manager, whatever) about your experience. That is awful!

Post # 12
584 posts
Busy bee
  • Wedding: October 2013

Go online, and get as high as you can (district manager, whatever) about your experience. That is awful!

Post # 14
7902 posts
Bumble Beekeeper
  • Wedding: March 2012 - Pelican Grand Beach Resort

Wow, that’s ridiculous. Have you checked for it at Target?

Post # 15
3587 posts
Sugar bee

Go to corporate. I used to have bad problems with people being rude as hell and I’d never go back to the store. Now I never go back AND I report their asses. I’ve gotten calls back about the incident as well as incentives to come back, but I never do. I jsut needed to get a point across.

As far as the stoller, go to another store.

Post # 16
368 posts
Helper bee

Here’s what I would do:

1. Send a note to the store manager of that store letting them know what happened. I would go to the website and find their comment form or the manager’s email address. Make sure you note the date, time, and where you were in the store, and describe the employee’s appearance; that will help them figure out who it was (because who knows if that was his real name?). You might just make the manager’s day if you give them a reason to fire someone who has been behaving strangely… I’d also send a copy to corporate, and they will likely follow up with the manager to make sure he/she is taking care of it. This guy seriously sounds crazy, and if that manager wasn’t taking it seriously, then someone needs to know before he does something else like that.

2. I am not sure how to put this gently, but: please, please, please don’t pick fights with minimum-wage employees who are just doing their job. Yelling and chasing you is obviously inexcusable and crazy behavior – but I worked retail for years, and I honestly think you were being rude to him. Look back at the situation. He told you that if you purchased the stroller for $260 online, it would ship for free. That’s pretty easy to understand. I seriously don’t understand why you turned that into an argument about what the company normally charges for shipping $2 items. It sounds like you were trying to provoke him by arguing with him about things he can’t control, which is rude, even if he is a crazy person who sucks at his job. He might have gone nuts on you even if you were polite and understanding, but picking fights over things an employee can’t control isn’t exactly going to bring out their best side. 

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