(Closed) how would you handle this caterer?

posted 9 years ago in Food
Post # 3
3285 posts
Sugar bee
  • Wedding: November 2009

Oh my goodness, I am so sorry to hear this!  How horrible that they’d do that…did you have in the contract exactly what would be served and any kind of fine print about what they did with the bar?  Honestly, any reputable company should have policies galore about these kinds of issues, and if they were in breach of contract, it might be advisable to set up a meeting with them with these facts and present your case!

Post # 4
2207 posts
Buzzing bee
  • Wedding: September 2009

Agree with Crissy.  Once a contract is signed, they are bound.  And if they didnt deliver what was outlined in the contract, then compensation needs to be made.  Id arrange a meeting, lay out your facts calmly, and ask what they can do about it. .  Sorry that this happened to you!

Post # 5
473 posts
Helper bee
  • Wedding: September 2009

Definitely relook at the contract. If they didn’t deliver what was written in the contract, you’re entitled to $ back. One piece of advice – have your husband with you. Sometimes, and this is unfortunate, but people take advantage of the bride because they say she’s emotional, blah, blah blah….

And, if they charge your card without your permission – put a stop payment on it immediately, until things are resolved.

Also, if at the end of it all, it isn’t resolved – report them to the BBB.

Post # 6
7975 posts
Bumble Beekeeper

Also, go review crazy on them!! (i.e. unleash the power of the internet on their a$$es!)

Seriously. Vendor reviews are a powerful thing.

Post # 7
1064 posts
Bumble bee
  • Wedding: October 2009

I second all of the ideas above, if it’s in the contract and they didn’t do it, and they won’t make it “right” between you, sue them. You have a contract you have all the people at the wedding as witnesses, i’m sure someone can back up your story about not having the marsala chicken.

Did you do a tasting with them before you signed a contract?

Post # 9
523 posts
Busy bee
  • Wedding: May 2010

You have a contract, take them to court. That is Ri-dunk-u-lous! Seriously

Oh and KICK them in their shins! (ok don’t really but I bet it would feel really good)

I would file a small claims court if they won’t recompensate you for your bill (or take off some things from the final bill)

and I might kick them depending, if I had my cranky pants on!

Post # 10
3979 posts
Honey bee
  • Wedding: January 2012

The squeaky wheel always gets the grease. 🙂

They need to honor the contract. Fight them & get your bartending fee back! Go to them in person first & if they claim no wrong doing or there is some sort of loop hole that they’ve found in the contract then start reviewing them CALMLY. Everywhere. Write the newspaper. Write all over the internet. Don’t be over-emotional or angry, just explain it like you explained it to us!! I would never use a caterer if I heard someone say they flipped on their contract like this!

Fighting them in court is extremely costly, you’ll probably end up paying more legal fees that you lost by not having chicken marsala & paying for an extra hour of an open bar.

Post # 11
2397 posts
Buzzing bee
  • Wedding: May 2010

I totally agree with RecessionistaBride, word of mouth is everything when it comes to food and service.  It is so costly to go to court… and although you may not be able to get your money back for the lousy chicken or lost bar time, you can drive these jerks into the ground with poor reviews and word-of-mouth.  Sorry to hear about your troubles, hopefully the rest of the day went well 🙂

Post # 12
2470 posts
Buzzing bee
  • Wedding: September 2010

yes they need to honor the contract, i agree with the advice above.

I would also contact the better business bureau

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