(Closed) How would you handle this situation??

posted 7 years ago in Venue
Post # 3
Member
46675 posts
Honey Beekeeper
  • Wedding: November 1999

Absolutely I would contact the general manager by email and let them know why you are cancelling your booking.

 They need to know when the work of their employees is substandard and is costing them business.

Post # 4
Member
1571 posts
Bumble bee
  • Wedding: September 2012

I agree. You have to let them know why you are taking your business elsewhere. Poor customer service makes my blood boil!

Post # 6
Member
5921 posts
Bee Keeper
  • Wedding: December 2010

You definitely need to contact the General Manager.  If this is happening to you, it is likely happening to other couples as well.

Post # 7
Bee
1433 posts
Bumble bee
  • Wedding: August 2012 - Historic Lougheed House

Yeah contact the manager.  I would send an email, and maybe even a registered letter in the mail.  

You may get your deposit back but probably not. 

And make sure you write a poor review online.  And tell them in the letter that you’ll be writing a poor review. 

Post # 8
Member
5892 posts
Bee Keeper
  • Wedding: October 2010

@eagle: agree!

The topic ‘How would you handle this situation??’ is closed to new replies.

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