Post # 1
Oh venue drama…
I had been getting increasingly annoyed with the coordinator for our venue (which I wasn’t ever exactly in love with anyway) because she was incredibly unresponsive to my emails, and when she did finally respond, she made me feel as if I was annoying her. I’m talking about two emails within a matter of several months – it’s not like I was emailing her a billion questions every day.
THEN I found out that our cake lady had tried to contact her as well, for delivery info, etc., and she also got no response. Needless to say, we have JUST switched venues. Yes, we switched 70 days out from the wedding because apparently we weren’t stressed enough =)
ANYWAY, my question is how should I go about letting the old venue know that we won’t be having our event there anymore, due to the lack of communication and professionalism of their coordinator? We only put down a $100 non-refundable deposit, which I won’t directly ask for back, but I’m thinking something along the lines of emailing the coordinator and the general manager expressing how disappointed we are that we wasted the time and money on a venue that could clearly not care less about our business.
Thoughts? What would you do??
Post # 3
Absolutely I would contact the general manager by email and let them know why you are cancelling your booking.
They need to know when the work of their employees is substandard and is costing them business.
Post # 4
I agree. You have to let them know why you are taking your business elsewhere. Poor customer service makes my blood boil!
Post # 5
@LMD84: MEEE TOOOOO! I swear, it’s because when we met with her we were very upfront about our limited budget, so I think she thought that we were stuck with them and didn’t have any other options. Grrr!
Wellll, it turns out that my boss is a past president of pretty much the most beautiful country club in Tucson and was able to get us a great deal on a package there. La-di-da for us, eh? Hehe!
Post # 6
You definitely need to contact the General Manager. If this is happening to you, it is likely happening to other couples as well.
Post # 7
- Wedding: August 2012 - Historic Lougheed House
Yeah contact the manager. I would send an email, and maybe even a registered letter in the mail.
You may get your deposit back but probably not.
And make sure you write a poor review online. And tell them in the letter that you’ll be writing a poor review.