(Closed) How would you respond?

posted 6 years ago in Etiquette
Post # 3
10287 posts
Sugar Beekeeper
  • Wedding: October 2011

If you’re that upset with how you were treated then don’t do business with them. I doubt they’ll extend any kind of discount to your party just because you had to use one fitting room, which is apparently their policy. The reply from the store seemed respectful enough to where I would just drop it.

Post # 4
16213 posts
Honey Beekeeper

I’m sorry you had a bummer of an experience. Did you find a dress that you wanted to buy?

I’m not exactly copy-writing here, but maybe a response could be something like…

Thank you for the response and for passing my experience along to your trainer so that other brides do not encounter the same problems I did. Is there anything that can be done to remedy this situation for my own bridal party? We would like to purchase five dresses from your store but are hesitant to do so after the experience we had on [date].

I know that your reputation is important to you and that you would like for women who shop at your store as bridemaids to one day shop there as brides themselves. I hope we can find a solution agreeable for all parties.

Thank you again.

Or something to that effect?

Post # 5
16213 posts
Honey Beekeeper

@UpstateCait:  Yeah, my policy during wedding planning was that if I had terrible service or a bad experience, I did not give that store or vendor my business.

I can see making an exception if she maybe found the perfect bridesmaid dress at this store. It can be a pain to go out and find another dress for them, especially when they only had that one chance to all go out at the same time.

Post # 6
14494 posts
Honey Beekeeper
  • Wedding: June 2011

I don’t think that you are going to get a discount for a fitting room error, but it never hurts to ask.  If your not going to use their store, what good would it do them to give you a discount?   And as a past manager, if you email that back, I would just delete it and then never talk to the training manager as it comes across like you are only looking for a discount in the first place.  Not saying that is what you are doing, but that is how I would read it.   I think you are just better off going somewhere else for your Bridesmaid or Best Man dresses, somewhere that will give you the customer service that you deserve.

Post # 7
1271 posts
Bumble bee
  • Wedding: June 2012

I don’t think you should reply.

You stated you wanted her to make this right so it never happens again.  She confirmed that she will make it right by having her employees trained so it doesn’t happen again. 

Either their customer service was so bad that you don’t do business with them and buy dresses elsewhere or you accept her reply for what it is (e.g. an apology and a promise to make sure it never happens again). 

If the point of your e-mail was to get a discount, you should have asked for it up front.  Now she has addressed your concerns, none of which were a request for a discount.

Post # 8
9029 posts
Buzzing Beekeeper
  • Wedding: June 2011

To be honest I think asking for a  10% on each Bridesmaid or Best Man dress just because you were unhappy with the number of fitting rooms available is a bit audacious.  I think your only options are to insist on better treatment next time, or just take your business else where.

Post # 9
141 posts
Blushing bee

I agree with Lulusmom.  Did you speak up at the time and ask to use the extra room? You haven’t even bought the dresses, yet, right?  If you ask for a discount upfront for something like that, I think they will laugh you out of the store.

Post # 10
1433 posts
Bumble bee
  • Wedding: August 2012 - Historic Lougheed House

I think you should drop it – they don’t want to give you a discount.  Bridesmaid dresses aren’t big sales for bridal shops.  They probably won’t give you a discount… and also, if you bring it up, it shows that you really don’t care abotu the bad service, you just want the discount (or atleast, it comes across as that way). 

If they were gonna give you the discount, they would have offered it in the first reply. 

Post # 12
418 posts
Helper bee
  • Wedding: November 1999

Eh…I say ask for it. If there was a dress you wanted, that is. HOWEVER, you have to be willing to walk away if they don’t give it to you, in my opinion.

Post # 13
1917 posts
Buzzing bee
  • Wedding: April 2012

I think you should just order the dress from somewhere else.  Pearl’s Place sells a lot of bridesmaid dresses for way less than the MSRP.  Since your bridesmaids are all over the place anyways, you might as well just get the best deal.

Post # 14
2143 posts
Buzzing bee
  • Wedding: October 2015

I would just not buy the dresses from there, I don’t see why you should get a discount though. 

Post # 16
1375 posts
Bumble bee
  • Wedding: September 2012

Being in the customer service industry, I think that what the store’s email said to you was sufficient.  They apologized, and I think that’s what you were looking for.  I doubt they’ll give you a discount, because presumably you were not the only group that day that had to use the same dressing room.  Did you speak up and ask why the other group was allowed to use multiple rooms when you were not?

What other ‘not so nice things’ happened?  I doubt they will give you a discount for this incident.

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