- 5 years ago
- Wedding: October 2012
So we got married late last year and we chose a photographer that focusses on documentary-style pics – my husband is very into photography and spent ages researching this guy and we both loved his portflio. He was quite ‘sniffy’ about posed shots, but we made it very clear to him that there was a list of shots we wanted (minimal) and if he wasn’t happy to do them, we’d find another photographer (in a polite way). So he assures us he’s happy to do them and we give him a list.
He failed to turn up the day we’d arranged to meet him the week before the wedding (we’d skyped before, but we live in a different country from the one we got married in, so couldn’t meet before). He was unapologetic but we rearranged (highly inconvenient as you can imagine we were very busy) and spoke about the shots we wanted, arrangements etc. He was a little eccentric but nice enough. He hadn’t been to the venue, so promised he’d go and meet up with the guy who was organising the day so he could show him which rooms we were using etc. The day before the wedding I’m at the hotel setting stuff up and he wanders in, by chance. I ask if he’s arranged anything with the guy I suggested as I know he is not there. He says no, he didn’t call in advance or arrange anything. So I have to spend time showing him around when I REALLY didn’t have time.
Anyway he turns up on the day, all fine. Works through the list of group shots we asked for – the entire group shot was outside and he told us he had set it up in advance and he had a step ladder to allow him to get to the right position to ensure he fit everyone in – when we got the shot you can only see the faces of 40 of the 65 guests, which we are very disappointed about as it’s our only record of every guest there.
Anyway he delivers our pics 2 months later than promised, having ignored ALL our communication asking where the pics were, when to expect them etc.
When we got them I was…disappointed. There’s no denying he is a skilled photographer, but his shots seemed far more concerned with being ‘arty’ than actually getting pics that you’d want on your wedding day. He didn’t get any good pics of our first dance, not ONE SINGLE full length pic of me in my dress and the group shot was terrible as explained above. There were also VERY few pics of just me and my husband for ‘wall shots’. Only 5 in total we would consider framing.
Anyway, we shrugged it off, despite being upset, as we had known the type of photographer he was. We spent a LOT of money on this guy and he has won awards etc so maybe we had too high hopes.
Also, he told us he expected to deliver 700 edited pics (he took over 2000). We got 460. Some guests weren’t captured at all, although we’d asked him to focus on getting a shot of everyone. My mum also asked if she could get colour versions of some he had given us in black and white.
So I emailed him very politely, saying thanks, there’s some great shots etc. Do you have a better group shot as 25 people can’t be seen and also we were expecting more shots, any chance you could give us a few more as not all guests are captured and are there any other close up shots of just the two of us. I do appreciate that a professional only wants to give their best shots.
He ignores me, and ignores me – for months. I am not one to give up and am so outraged by the way he is treating us, that I have basically emailed him every two weeks asking him to kindly have the courtesy to respond etc. After four months of him ignoring us, I got angry and sent him a civil but to the point email telling him he was behaving unprofessionally and that he must accept that his job requires a certain amount of aftercare and if he can’t deliver that he should find a new career. I told him he had made me feel negatively about my wedding pics which he had no reason or right to do and all we wanted was for him to enter into a dialogue about some extra pics. He FINALLY responded. Said the 1st dance pics were his ‘biggest challenge’ but aside from that he thought he’d delivered plenty of close-ups. He couldn’t guarantee capturing every guest and he had no recollection of promising 700 pics. But could I remind him what else I wanted. He said sorry he’d been out of touch but would ‘rather not say why’!
So I emailed him back: fair enough, just please give me the colour versions of the shots I’ve asked for and does he have a better group shot as I know he took multiples. Since then – NOTHING. AGAIN. It’s now six weeks later and he is again ignoring me. I’m so angry that he is treating us this way. We paid him A LOT up front in good faith to do our wedding and told him how important certain shots were to us. I feel he took these half-heartedly because he thinks he knows better. Although I’m disppointed in the pics overall, I’m not even saying that to him, just asking for acouple of extra shots that I know he has. I’ve just emailed him again saying that I am not going away until he responds to me and at least opens a dialogue and therefore it will be easier for both of us if he just communicates with us so we can all move on.
Any advice or similar experiences? I’ve tried calling him, but he never answers and as I live in a different country I can’t turn up at his door – which I definitely would do if I was there!
Thanks for reading…