(Closed) Huge issues with photographer ignoring us – how to handle this?

posted 5 years ago in Emotional
Post # 3
Member
437 posts
Helper bee
  • Wedding: September 2013

@Itsnotmeitsyou:  do you think maybe he has some kind of health problem (phsyical, mental, substance abuse?…) that has been preventing him from timely communciation?  I don’t know, seems otherwise INCREDIBLY unprofessional.  I’m sorry you are going through this.  I recently went through something a little similar (on a smaller scale), and it was just maddening to me to leave messages saying “please call me,” and then not get called…

Post # 4
Hostess
7560 posts
Bumble Beekeeper
  • Wedding: January 2013

Yikes! I would try to focus on your main demands in order to get the “big stuff” handled. Send him a firmly worded email saying you are upset and feel as if you can’t recommend him to others if he’s not going to answer your emails. Say you’re going to wait x amount of time and then you will have to take action like filing an official complaint against him.

Where is this photographer based by the way? 

Post # 7
Member
6586 posts
Bee Keeper
  • Wedding: September 2012

Okay, I definitely think that him ignoring you is totally unprofessional and uncalled for. You have every right being upset about the lack of communication.

That being said, my bet is that he’s feeling like “wtf did you hire me?” at this point. You hired someone with a certainly documentary/style. That’s how shoots. You told him you had some formals you wanted, and he got those. Expecting him to shoot the whole wedding not in his style just doesn’t work. That’s like asking a super traditional photographer to be artistic, it’s not how they “see” the moments.

With the group shot, there is no way to 65 people’s faces. As a wedding photographe I do the group shot all the time. If he told you he’d get all the faces in perfect view that was a gross understatement on his part. Rarely do I get shots of every single person in attendance At a wedding. There are so many factors why, but the short of it is that not everyone makes themselves available. People turn away on purpose, and sometimes they’re just making really stupid faces.

I don’t discredit that you have every right to be upset that he’s ignoring you. It just feels like aside from the lack of professionalism all the things you’re unhappy with stem from choosing a photographer with a style that didn’t match your vision for what you wanted. Often times I see brides hiring a more journalistic photographer because they think that’s what they should do when in realitY their style is more traditional.

i used to tell my couples at meetings that I normally average around 100 final images per hour, so a 5 hour wedding would have roughly 500 images. But, I always say that’s an estimate and that every wedding is different. So many things can affect the number of images. I quit even a giving an estimate because the bride never hears “I average xxx but that varies from each wedding”. Instead they onlyf hear “I’ll get xxx number of images”.

i don’t convert images back to color once they’re made B&W because I shoot a little differently for an image I intend to be B&W, and it doesn’t look as good in color. However, at the very least he should be returning your emails to tell you what he can or can’t do.

Post # 8
Hostess
7560 posts
Bumble Beekeeper
  • Wedding: January 2013

@Itsnotmeitsyou:  Is there something like a Better Business Bureau?

Post # 10
Member
311 posts
Helper bee
  • Wedding: April 2014

@Itsnotmeitsyou:  oh my, I’m so sorry u have to deal with this, I’m from the south west (devon) who was your photographer? 

 

We have gone for a photographer from Cornwall so hopefully not the same guy…..

 

iv had good communication with ours so far though, although wedding isn’t till next year 

Post # 11
Member
311 posts
Helper bee
  • Wedding: April 2014

@Itsnotmeitsyou:  oh my, I’m so sorry u have to deal with this, I’m from the south west (devon) who was your photographer? 

 

 

 

We have gone for a photographer from Cornwall so hopefully not the same guy…..

 

 

 

iv had good communication with ours so far though, although wedding isn’t till next year 

@Itsnotmeitsyou:  iv just seen your other thread, and looked this guy up. I honestly was expecting an old guy with grey long fly away hair! He’s quite young…

 

sorry I don’t have any advice but I know how awful it is to be ignored.

 

how much was he if you don’t mind me asking? 

 

We are paying £1000 for our package that was a deal he gave us and threw in another photographea and an engagement shoot. 

Post # 12
Member
3194 posts
Sugar bee
  • Wedding: October 2013

@Itsnotmeitsyou:  does your contract promise 700? if it’s in your contract that he will deliver X goods, and he does not, you can take him to small claims court and recoup some money.

aside from that, the most you can do is email him and let him know that because of his complete and utter lack of professionalism and service,  you plan to not only negatively review him on WeddingBee, WeddingWire, etc. but that you plan to pursue legal action if he does not deliver what is promised in his contract. it might get him talking.

Post # 13
Member
4770 posts
Honey bee
  • Wedding: November 1999

You can go to SCC to plead you case.  But if it dosn’t say in your contract that he owes you 700, you prob don’t have a case, unless you prove that the ones you got are significantly different from the wedding pics he showed when you were hiring him.

As for demanding pics to be in color and other pics which are “better” well he prob dosn’t have better ones and you can’t demand that he gives you colored renditions becasue the color prob dosn’t look right.  Photogs are too diva to give you somehting that would make you happy but maybe make them seem a little bit less in te photog world.

I had a catastrophe photog too.

Post # 14
Member
3194 posts
Sugar bee
  • Wedding: October 2013

@Itsnotmeitsyou:  also, 460 is super low – our package promises 1000 edited frames for 12 hours of shooting. my FBIL’s wedding photographer bombed a bit, but promised them 900 edited frames in 10 hours. they got 900, but half were dupes in B&W…loophole in the contract.

good luck!

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