Huge Mistake with Etsy, Advice Appreciated

posted 3 weeks ago in Rings
Post # 2
Member
2364 posts
Buzzing bee
  • Wedding: October 2017

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@babymia2017:  Ugh, so sorry this happened to you. You paid through PayPal? Did you use your credit card via PayPal? I would contact my credit card company or bank directly to circumvent PayPal and Etsy. 

Post # 4
Member
2364 posts
Buzzing bee
  • Wedding: October 2017

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@babymia2017:  I would speak to somebody else at PayPal or Etsy. The fact that the item delivered prior to you placing the order should be deemed suspicious to them. Be persistent. Ask for their manager. And then the manager’s manager. Stay on the phone for as long as it takes. I spoke with 5 departments over 2 days at Delta to get a $1000 casg refund for tarevl affected due to coronavirus when they were only giving vouchers. You need to have THAT level of tenacity. And in the future, please never ever conduct transactions like this via a debit card or bank account. Credit card only. So sorry, bee. I really hope this ends well for you. 🙏🏾❤

Post # 5
Member
1181 posts
Bumble bee
  • Wedding: December 1995

PayPal is very good about siding with the buyer.  

Post # 6
Member
22 posts
Newbee

Oh what an awful situation. I think you need to get a human at paypal on the phone., Sorry you are going thru this.

Post # 8
Member
745 posts
Busy bee

Yes definitely try to get in contact with PayPal asap. 

I recently went through something myself where someone hacked into my eBay account and spent hundreds of dollars on pet supplies (?!)

My bank wouldn’t help me, eBay wouldn’t help me, but finally I got onto PayPal and they were really good. 

It’s a shame that there are scammers like this on Etsy. But it does happen. I once paid hundreds of dollars for a necklace that broke the first day I wore it! And I’ve also bought stuff for $15 that is so beautiful and well-made that I haven’t ever taken it off and it still looks like new! You just never know with Etsy. So yeah, based on my experiences I read reviews religiously before I buy.  .

I know Cartier bracelets go for a ton, so you must be very worried. I really hope you get your money back. It can take ages to get through on the phone but it’s worth it. Let us know what they say! 

Post # 9
Member
2162 posts
Buzzing bee
  • Wedding: September 2020

Definitely get a hold of a person at PayPal. I’ve heard awful things about Etsy customer service, but you made the right move by using PayPal because I’ve heard they usually side with the buyer. Also for Etsy, definitely look for 750-1000+ reviews before choosing a seller.

Post # 10
Member
384 posts
Helper bee

This is fraud! Im sure your bank will not have an issue investigating  and issuing a refund in the interim. 

Post # 11
Member
1909 posts
Buzzing bee
  • Wedding: August 2018

I found her!! There should be a way to report her and I hope there are consequences for her fraudulent dealings – she’s trying to sell it again! 

Buyers Beware: 
https://etsy.me/3etTuwz

Post # 12
Member
2162 posts
Buzzing bee
  • Wedding: September 2020

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@newbeegirl:  Click on her shop page. Once there, scroll down and there’s a report button in the left column. I reported her just now. Probably the more people that do it, the more attention it will get. 

ETA: Also report the item. If you scroll all the way to the bottom of the item page (even below the ads/suggested similar items) there’s a report item link in the very bottom right. 

Post # 13
Member
1909 posts
Buzzing bee
  • Wedding: August 2018

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@cc33ammy:  Thanks! I’m rather inexperienced with Etsy and couldn’t find that! I just wanted to help protect others, I’ll report both now too. 

Post # 14
Member
695 posts
Busy bee

Do you have the option to leave a review? It might at least warn other people off until you can get a resolution.

Post # 15
Member
9467 posts
Buzzing Beekeeper

PayPal requires signature confirmation for orders over $750 so it seems like it’d be really easy for you to win a dispute that you never received it.

 

ETA: Oops. Just saw the link PP posted. If you only paid $195 then you may not be able to rely on signature confirmation, but you can still rely on the dates of your order/delivery to prove it doesn’t make sense. Seems like it’ll still be easy to win a PayPal dispute. Word of advice though, bee. There’s like a 0.0000000000000001% chance that an authentic love bracelet that retails over $6k would be sold for $195. Please be careful going forward.

  • This reply was modified 2 weeks, 6 days ago by  Grid.
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