Post # 1
This isn’t about a ring, but rather a bracelet. I figured since we have a ton of Etsy users here, maybe someone could help me out.
I saw a listing for an incredible price for an authentic Cartier Love bracelet. The seller has a pic of herself with her child, and the listing had numerous pics of the Cartier box, as well as a close up of the certification. I thought maybe she was just one of those people that sells things they have laying around for super cheap, because they don’t need the money.
I felt suspicious by the fact that she only had that one item listed, but it did show she had made 25 sales (although no reviews!) I made the purchase, and she emailed me a few minutes later, telling me that she would get it out in the mail on Friday, and I should have it by Monday morning. All sounded well. Then I got the email from PayPal, saying she had added a tracking number to the transaction. Yep, not through Etsy, through PayPal. I checked the tracking number, and it says delivered! It listed my city, and said it was shipped on 6/19 and delivered on 7/23 at noon. I didn’t even make this order until 6 pm! Because of this tracking number, PayPal won’t let me stop the payment.
I checked her listings, which were empty after I purchased, and the EXACT SAME BRACELET, all the same pictures, and the exact same number on the certificate of authenticity, was relisted! It would appear she not only created her account this month, but has sold the same fake listing for this bracelet 25 times, since nobody has left a review.
I contacted her, and told her to please cancel and refund the money. She has thus far not responded. I can’t open a case with Etsy, because she didn’t put a tracking number there, and they want me to wait weeks before doing so.
Does anyone have enough experience with this sort of thing that you could point me in the right direction? I can’t find direct contact to Etsy support whatsoever. It just sends me around in circles.
Post # 2
Ugh, so sorry this happened to you. You paid through PayPal? Did you use your credit card via PayPal? I would contact my credit card company or bank directly to circumvent PayPal and Etsy.
Post # 3
I used my bank account number on PayPal. I’ll try calling them in the morning, but I have a bad feeling they will direct me back to PayPal. I just found an article about this scam, also. They sell a fake item, then add a tracking number to PayPal showing it as already delivered to some other person’s name, then by the time the buyer notices it, they think it was delivered to the wrong house. They open a dispute to get a refund, and PayPal rejects their dispute due to the tracking number showing the package was shipped and delivered.
I’m sure the person wasn’t counting on me checking the tracking number immediately.
Post # 4
I would speak to somebody else at PayPal or Etsy. The fact that the item delivered prior to you placing the order should be deemed suspicious to them. Be persistent. Ask for their manager. And then the manager’s manager. Stay on the phone for as long as it takes. I spoke with 5 departments over 2 days at Delta to get a $1000 casg refund for tarevl affected due to coronavirus when they were only giving vouchers. You need to have THAT level of tenacity. And in the future, please never ever conduct transactions like this via a debit card or bank account. Credit card only. So sorry, bee. I really hope this ends well for you. 🙏🏾❤
Post # 5
PayPal is very good about siding with the buyer.
Post # 6
Oh what an awful situation. I think you need to get a human at paypal on the phone., Sorry you are going thru this.
Post # 7
You’re all definitely right. I’ll have to give it up for tonight and just call PayPal when they’re open tomorrow morning. I finally found chat through Etsy, but they couldn’t do much. The whole idea of the scam is that PayPal’s policy dictates rejecting disputes if the package shows it was delivered, even if it was to the wrong location. Problem is, the package was never even sent, and it’s showing it was delivered hours before I even made the order. So I really hope they pay attention to that detail. Bleh. I knew that deal was too good to be true.
Post # 8
Yes definitely try to get in contact with PayPal asap.
I recently went through something myself where someone hacked into my eBay account and spent hundreds of dollars on pet supplies (?!)
My bank wouldn’t help me, eBay wouldn’t help me, but finally I got onto PayPal and they were really good.
It’s a shame that there are scammers like this on Etsy. But it does happen. I once paid hundreds of dollars for a necklace that broke the first day I wore it! And I’ve also bought stuff for $15 that is so beautiful and well-made that I haven’t ever taken it off and it still looks like new! You just never know with Etsy. So yeah, based on my experiences I read reviews religiously before I buy. .
I know Cartier bracelets go for a ton, so you must be very worried. I really hope you get your money back. It can take ages to get through on the phone but it’s worth it. Let us know what they say!
Post # 9
Definitely get a hold of a person at PayPal. I’ve heard awful things about Etsy customer service, but you made the right move by using PayPal because I’ve heard they usually side with the buyer. Also for Etsy, definitely look for 750-1000+ reviews before choosing a seller.
Post # 10
This is fraud! Im sure your bank will not have an issue investigating and issuing a refund in the interim.
Post # 11
I found her!! There should be a way to report her and I hope there are consequences for her fraudulent dealings – she’s trying to sell it again!
Post # 12
Click on her shop page. Once there, scroll down and there’s a report button in the left column. I reported her just now. Probably the more people that do it, the more attention it will get.
ETA: Also report the item. If you scroll all the way to the bottom of the item page (even below the ads/suggested similar items) there’s a report item link in the very bottom right.
Post # 13
Thanks! I’m rather inexperienced with Etsy and couldn’t find that! I just wanted to help protect others, I’ll report both now too.
Post # 14
Do you have the option to leave a review? It might at least warn other people off until you can get a resolution.
Post # 15
PayPal requires signature confirmation for orders over $750 so it seems like it’d be really easy for you to win a dispute that you never received it.
ETA: Oops. Just saw the link PP posted. If you only paid $195 then you may not be able to rely on signature confirmation, but you can still rely on the dates of your order/delivery to prove it doesn’t make sense. Seems like it’ll still be easy to win a PayPal dispute. Word of advice though, bee. There’s like a 0.0000000000000001% chance that an authentic love bracelet that retails over $6k would be sold for $195. Please be careful going forward.