Post # 1
Several weeks ago, my Fiance and I ordered his suit from Calvin Klein’s website. We ordered him a size 40 regular suit jacket.
The first email receipt we got immediately following the order was correct. Over the next 2 days, they sent us 3 more email receipts including a shipping confirmation. All of them had a size 40 short listed for the suit jacket.
I was concerned, so I immediately called Calvin Klein’s customer service 800 number. Before even looking up my order number, the man on the phone immediately accused me of ordering the incorrect size and said there was nothing he could do. I told him the intitial receipt as well as my online account all had the 40 regular listed and that I’d be happy to forward him all the emails as proof. He then looked up my account and assured me that the 40 regular had been ordered and shipped out. He said the receipts were wrong because the warehouse uses a “different code” for items than the store. Because, you know, it would make sense to call items by different sizes as a code. Hmm.
I went ahead and filled out the customer service satisfaction survey to reflect the poor service I received. A day later, I got an email back saying they were refunding our card 10% of the jacket price (~$20.00) as an apology for the poor service. I felt relieved.
When the order arrives, we open it to find that we have received a 40 short jacket and of course, it’s too short for my Fiance. I called customer service again and asked them to please send out the correct size ASAP since we need it for the wedding which is in 3 weeks. The rep promised me free expedited shipping, which on their website is supposed to take 1-2 business days. The rep also tells me to expect an order confirmation email within 24 hours.
Well, I get the order confirmation and it ONCE AGAIN has a 40 short listed. I called customer service and the rep assures me that the 40 regular is what’s coming. I do not believe them.
I just received the shipping confirmation and guess what??
screen shot from email receipt:
A 40 short is listed. AGAIN. UPS is also estimating my order to arrive on March 7th! I’m furious and incredibly stressed. I live in a rural area and need to order online because there are no department stores around me and we are on a tight budget. I didn’t think it would be so freaking hard to get me the size I ordered… especially in two trys! I wrote them an email but don’t expect them to listen to me after all of this. :'(
Thanks for listening. I really needed to vent.
Post # 3
I would go elsewhere for your tuxes if you have time, and attempt to get your money back from the company.
Post # 4
- Wedding: June 2014 - The Millennium Center
Oh my gosh, that is such a pain in the ass. Especially since you know the phone rep doesn’t care/was distracted/etc and probably didn’t really listen to you (which may explain why you’re once again getting the wrong size). Is there a store ANYWHERE evern remotely near you? If so, I would be taking a little road trip at this point. Is there another number, possibly a different department you could try calling? Or ask of or a full refund and cancel the order, retry either buy the coat again or go to another company?
Post # 5
That is some bs! You are rightfully mad. I say you order from a competitor instead and tell CK that you’ve never received such awful service and that they should probably consider hiring competent employees. Yes it’s mean, but that’s ridiculous.
Post # 6
@CestTresJolie14: Thanks so much for listening and for all the support. I emailed Calvin Klein again, and got this response:
We apologize for any inconvenience you may have experienced as a result of this matter. We appreciate your time in sharing your feedback with us, as it is the comments and feedback of our most valued customers, like yourself, that allow us to constantly improve our services.
However, according to our records, your reship order was shipped this morning, March 1st, via second business day shipping in a size 40R. Your order is expected to be delivered on Tuesday, March 5th. Please note that business days are Monday-Friday, excluding federal holidays within the United States. “
I ended up forwarding them the receipts along with this message: “I feel like no one is listening to me. Please see the attached forwarded message that I received from Calvin Klein yesterday. It is my shipping confirmation and it has a size 40 short listed. This is exactly what happened to me the first time around. Even the invoice in the box had a 40 regular listed, but I still received a 40 short. There is a glitch in your system.”
Finally, they wrote back with: “We can understand your disappointment with the original incorrect shipment you received and the reshipment confirmation email that states you will be receiving a 40short. We have requested additional information from our Operations Department. The reference number for the request is ********** and you can expect to receive a response within 3-5 business days. We appreciate your understanding and patience in this matter.”
So…. we’ll see what happens. I have a back up plan if absolutely necessary. *sigh*
Post # 7
Update: they sent the right size by some miracle. UGH. So glad that’s over.
Sorry for the spaz out but these last few weeks have been incredibly stressful!
Post # 8
@monicaking77: Thank goodness! So glad to hear that. Sorry you had to go through that nightmare!
Post # 9
Oh man, that is insane. I’ve recently started to buy things online and them sending the wrong product is like a nightmare come true! I’m glad everything got sorted out!
Post # 11
You know we had a similar problem with Target and my reception dress. It was sold out online so we started out at our local store.
They looked it up and said they didn’t have any but the town over did. We went to a few stores with this same problem, they don’t have it but the system shows the next town over has 3. The problem was that the system had a short black lace dress listed as a maxi dress. So each store went out looking for some who knows maxi dress.
We finally figured out the problem but noone would listen. “yes maam we understand. We looked and there’s no maxi dress” DOH!
The last store we fought with the manager for like 30 minutes because she kept coming up with nonsense and wouldn’t listen that the dress is in the system wrong so sending us to another store with the same item number won’t work…even if your system says they have 10 because its not the lace dress.
One more store and we finally got it.
Post # 12
That is SO frustrating! Can you get it somewhere else?