Post # 1
I dont know how common this chain store is in the states but its all over here in Canada.
My fiance has been bugging me about what I want for a wedding band. Ultimately we will be going back to our jeweller in downtown Vancouver. But he wasnted me to go around to places and get ideas for what I like, as our place can custom make things… even make up your own wax mold to fit your finger!
After work yesterday I met my Maid/Matron of Honor at her work in the mall, and when she was off we headed over to this store… she is a huge fan of it and even dreams of getting a job there. I was warned in advance that the one lady working there is very moody.
We got helped right away and the lady took my engagement ring from me and would not let it go! *red flad #1* She did not let me look at the wedding bands or even tell her what I like *red flad 2* She proceeded to pull things out and pick what she thought I should get *Red flad 3*… it just went on. But one thing that drove me nutz was when she put my ring on her friggen finger! You dont do that! You especially dont do that if you dont ask. I have never had a jeweller or employee at a store do this anywhere! I was livid, and then she kept touching my solitaire diamond and squashing her thumb on it… you dont do that, it makes it dull uber fast because your oils and skin are getting all over it… icky! But what really pushed me over was when she started to look at me ring and insulted it saying its the worst ring around, and that I will never get a wedding band for it. She then proceeeded to tell me that its a horrible setting and that there is no way it was made for me. UGH! I know the setting I have is common but my jeweller that my fiance and I got it from makes their molds individually!!! (as I mentioned earlier) After this last straw and her attempting to argue with me about everything I was practically in tears and told her “I’m sorry but I am not going to argue with you” and I left.
Upon leaving I heard her say “Omy, what a cow!” to my Maid/Matron of Honor who was slower to leave than I. I asked my Maid/Matron of Honor if that was the moody one, NOPE! Not even. I told my Maid/Matron of Honor that I was not impressed and would not be going back there ever and that their head office can expect an email from me about it. My Maid/Matron of Honor texted me later begging me not to email them as “they would know” who it is from and it would “hinder her chances of getting a job” I told her I would think about it but that it was totally unacceptable what happened.
Its been a day, what do I do?
Post # 3
OMG, I would have written an e-mail so fast it made their head spin.
And while I do agree that sometimes we can get tired and frustrated and get our feelings hurt about wedding stuff when we might otherwise have thicker skin, this sounds like it is NOT the case.
What a horrible woman, I’m so sorry. I hope you cleaned your ring as soon as you got home, I would have!
I’d still send the e-mail. Really, your friend shouldn’t be asking you to accept that sort of treatment.
Post # 4
My goodness, what a horrible experience! I would most definitely be emailing the head office, regardless of what my friend thought, 1. because your Maid/Matron of Honor should be more concerned over your feelings, and 2. if you leave her name out of it there’s no way they could trace it back to her. Send that email!
Post # 5
Yikes. That is just AWFUL. Especially that last comment she made to your Maid/Matron of Honor…. You really should send that email. WHY on earth would your friend want to work with people like that?!
Post # 6
I’m surprised your friend would want to work with people like that, that’s awful! I;m sorry you were treated so rudely!
Post # 7
Write the email. NOW. The sales lady’s behavior is completely unacceptable. She really should, at the very least, be given a write up or something for that. That’s the most ridiculous thing I’ve ever heard.
Do not let that woman get awy with treating you like that!
Post # 8
Tell me what the email address is and I will email them for you! That is disgusting and I would have demanded to see a manager!
Post # 9
It sounds like your “friend” was trying to buddy up to that lady to get a job. No wonder the sales lady had no problem calling you a cow in front of her! I would write the e-mail!! They have no right to treat you like that AND your friend should have told her where she can shove it!
Post # 10
i am writing the email to them now. after a full day and a bit of it… i will be telling them where to shove it myself. stupid store just lost out on what could have been a big sale… i need my ring, fiance needs his, i want to get him a watch as a gift, and i want to get all my girls pearl bracelets and earrings.
Post # 11
Call the store, ask for a manager and report her. You should not have to be treated that way, and she should be chastised as the bare minimum. IMO, she should be fired! Be completely polite and respectful b/c they normally listen to people better that way. Maybe take a look at some rings online or find a smaller ring store to try things out.
Post # 12
I would most definately call & speak with a manager as long as you can talk to them politely. Otherwise, send an email/letter describing everything (hopefully you remember her name, but if not, the date & time should work). That was really unacceptable, if I were her boss I’d fire her or at least put her on a few weeks probation!! I’m sure she was just super jealous of your ring so mocked it, notice how she tried on YOUR ring, probably doesn’t have her own. I’m sorry thou :(. It is sweet that you have a more custom ring, where the jeweler made the mold individually… maybe try going with them? Hope it all resolves & they apologize profusly to you!
Also, it wouldn’t hurt your friend’s chances of getting a job, but if they don’t reprimand that employee, I don’t see how your friend would want to work there with such rude people. You can just say you were with your friend & use her first name alone or first name with last name initial. If my friend were treated like that, I would have written the letter myself! Maybe they’ll fire that rude girl & hire your friend ;).
Post # 13
My fiance got my engagement ring and wedding band (they came in a set) there and I HATE THAT COMPANY!!! They have the worst service ever and they don’t back up their product AT ALL! They have the shortest warranties out of all of the jewellery stores that we looked at and now I’m terrified that something is going to happen to my rings because clearly they don’t stand behind their product. Please people, NEVER EVER buy anything from that company, especially something as important as your engagement ring/wedding band!!
Post # 14
What a rude lady and honestly, I’m disappointed in your friend. I would have had some NOT so nice things to say to anyone that treated my friends that way and I would never want to work with such a horrible staff.
Post # 15
I personally hate Michael Hill.
Your friend is a nut for wanting to work there. My gf worked there & she made $8.00 + peanuts in commission. No wonder the woman was miserable & rude… she’s working for practically nothing when the other employees at jewelry stores make A LOT more. Seriously, if I made what MH employees do, I’d be miserable & nasty too.
I would write that letter ASAP. There was no reason for this sales woman to treat you that way & she had no right to take your ring or to WEAR your ring (a personal pet peeve of mine- I’ve had tons of women try and rip my ring off my hand to try it on). MH already has a poor image & it’s considered to be a “joke” in the industry. I know that sounds harsh, but I’ve just never heard a single good thing about this place and stories like this are a dime a dozen!
I’m sorry you had such a bad experience!! Definitely write the letter… it won’t affect your friends chances & it’s kind of silly that she thinks it would!