(Closed) I am livid with Michael Hill’s

posted 8 years ago in Rings
Post # 3
Member
1487 posts
Bumble bee
  • Wedding: October 2010

OMG, I would have written an e-mail so fast it made their head spin.

And while I do agree that sometimes we can get tired and frustrated and get our feelings hurt about wedding stuff when we might otherwise have thicker skin, this sounds like it is NOT the case.

What a horrible woman, I’m so sorry.  I hope you cleaned your ring as soon as you got home, I would have!

I’d still send the e-mail.  Really, your friend shouldn’t be asking you to accept that sort of treatment.

Post # 4
Member
235 posts
Helper bee
  • Wedding: July 2010

My goodness, what a horrible experience! I would most definitely be emailing the head office, regardless of what my friend thought, 1. because your Maid/Matron of Honor should be more concerned over your feelings, and 2. if you leave her name out of it there’s no way they could trace it back to her. Send that email!

Post # 5
Member
191 posts
Blushing bee

Yikes. That is just AWFUL. Especially that last comment she made to your Maid/Matron of Honor…. You really should send that email. WHY on earth would your friend want to work with people like that?!

Post # 6
Member
1120 posts
Bumble bee
  • Wedding: July 2009

I’m surprised your friend would want to work with people like that, that’s awful! I;m sorry you were treated so rudely!

Post # 7
Member
7779 posts
Bumble Beekeeper

Write the email. NOW. The sales lady’s behavior is completely unacceptable. She really should, at the very least, be given a write up or something for that. That’s the most ridiculous thing I’ve ever heard.

Do not let that woman get awy with treating you like that!

Post # 8
Member
1106 posts
Bumble bee

Tell me what the email address is and I will email them for you! That is disgusting and I would have demanded to see a manager!

Post # 9
Member
5823 posts
Bee Keeper

It sounds like your “friend” was trying to buddy up to that lady to get a job.  No wonder the sales lady had no problem calling you a cow in front of her!  I would write the e-mail!!  They have no right to treat you like that AND your friend should have told her where she can shove it!

Post # 11
Member
21 posts
Newbee

Call the store, ask for a manager and report her.  You should not have to be treated that way, and she should be chastised as the bare minimum.  IMO, she should be fired!  Be completely polite and respectful b/c they normally listen to people better that way.  Maybe take a look at some rings online or find a smaller ring store to try things out.

Post # 12
Member
3041 posts
Sugar bee
  • Wedding: May 2010

I would most definately call & speak with a manager as long as you can talk to them politely. Otherwise, send an email/letter describing everything (hopefully you remember her name, but if not, the date & time should work). That was really unacceptable, if I were her boss I’d fire her or at least put her on a few weeks probation!! I’m sure she was just super jealous of your ring so mocked it, notice how she tried on YOUR ring, probably doesn’t have her own. I’m sorry thou :(. It is sweet that you have a more custom ring, where the jeweler made the mold individually… maybe try going with them? Hope it all resolves & they apologize profusly to you!

Also, it wouldn’t hurt your friend’s chances of getting a job, but if they don’t reprimand that employee, I don’t see how your friend would want to work there with such rude people. You can just say you were with your friend & use her first name alone or first name with last name initial. If my friend were treated like that, I would have written the letter myself! Maybe they’ll fire that rude girl & hire your friend ;).

Post # 13
Member
63 posts
Worker bee
  • Wedding: June 2012

My fiance got my engagement ring and wedding band (they came in a set) there and I HATE THAT COMPANY!!! They have the worst service ever and they don’t back up their product AT ALL! They have the shortest warranties out of all of the jewellery stores that we looked at and now I’m terrified that something is going to happen to my rings because clearly they don’t stand behind their product. Please people, NEVER EVER buy anything from that company, especially something as important as your engagement ring/wedding band!!

Post # 14
Member
1232 posts
Bumble bee
  • Wedding: May 2009

What a rude lady and honestly, I’m disappointed in your friend. I would have had some NOT so nice things to say to anyone that treated my friends that way and I would never want to work with such a horrible staff.

Post # 15
Member
3979 posts
Honey bee
  • Wedding: January 2012

I personally hate Michael Hill.

Your friend is a nut for wanting to work there. My gf worked there & she made $8.00 + peanuts in commission. No wonder the woman was miserable & rude… she’s working for practically nothing when the other employees at jewelry stores make A LOT more. Seriously, if I made what MH employees do, I’d be miserable & nasty too.

I would write that letter ASAP. There was no reason for this sales woman to treat you that way & she had no right to take your ring or to WEAR your ring (a personal pet peeve of mine- I’ve had tons of women try and rip my ring off my hand to try it on). MH already has a poor image & it’s considered to be a “joke” in the industry. I know that sounds harsh, but I’ve just never heard a single good thing about this place and stories like this are a dime a dozen!

I’m sorry you had such a bad experience!! Definitely write the letter… it won’t affect your friends chances & it’s kind of silly that she thinks it would!

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