(Closed) I am seriously annoyed with the DB stigma…

posted 8 years ago in Dress
Post # 32
Member
1766 posts
Buzzing bee
  • Wedding: April 2011

I got one of my dresses at DB and my consultant could not have been nicer and more professional.  She even recognized me and took the time to come over and say hello when I picked up my dress.

That being said, I did not do the alterations there because this is where they rip you off.  Also, the amount of not only emails, but calls I received from vendors (one of them selling pots and pans!) was not amusing. I even had to threaten one of them with reporting them to the do-not-call list.

Post # 33
Member
1064 posts
Bumble bee
  • Wedding: June 2012

They were rude to me as a bride and a bridesmaid… and yes I was inundated with spam calls and e-mails. I agree with the above people.. I do not like them because of their service. 

Post # 34
Member
5110 posts
Bee Keeper
  • Wedding: November 2011

I dont think its a stigma about their dresses, its more about them and their service. Some girls have really great experiences, but some, me included have horrible experiences. My dress is from there. They have beautiful dresses. Its just the service. 

Post # 35
Member
164 posts
Blushing bee
  • Wedding: September 2011

I have to agree with the PPs who said they had bad customer service at DB.  It really turned me off.

BUT they have some incredible gowns, and several of my friends got their dresses there and looked lovely.  Besides, in years when people look at your pictures they aren’t going to ask where you bought your dress or who the designer was.  All that matters is that you think you look stunning and love your dress 🙂

Post # 36
Member
5268 posts
Bee Keeper
  • Wedding: December 2016

I love DB:) I am wearing a ballgown from there and couldn’t be happier! I do not get any spam from them,just regular emails when they are having sales or specials. But yes I agree,I think it comes down to who you are dealing with consultant-wise that makes or breaks the sell!

Post # 37
Member
10285 posts
Sugar Beekeeper
  • Wedding: October 2011

I’ll be honest and say that I really dislike DB but it has nothing to do with the dresses, rather the customer service. I had a terrible expereince there a few years ago and since then I’ve refused to give them my money. I did go to DB to try on some dresses early in our engagement but that was only to get a feel for what styles I would like. I knew going in there that I wouldn’t be purchasing anything. I also don’t like that they sell your information. I was getting spammed like crazy for months following my appointment. 

Some of the dresses are beautiful and had I not had such a crappy experience there, maybe I would have ultimately purchased one but I can’t bring myself to support a store who treats their customers like garbage. 

Post # 38
Member
362 posts
Helper bee
  • Wedding: July 2012

I have nothing against DB dresses.  I’ve seen girls with gorgeous dresses from there.  Unfortunately, when I went shopping there I first of all had a bad experience with the saleslady who didnt’ seem all too concerned with helping me and second of all, they did not have a single dress in the style I was looking for.  

Post # 39
Member
5423 posts
Bee Keeper
  • Wedding: November 2012

I never understand why people can be so mean and turn their noses up at DB.  If it was so bad they wouldn’t still be in business.  With that being said, I didn’t go to DB but that’s because I had something specific in mind that they didn’t offer. 

At the end of the day, no one cares what your receipt says.

Post # 40
Member
866 posts
Busy bee
  • Wedding: December 2011

I’m a DB naysayer, but I could never (and would never) say something uncomplimentary to a person about my opinion. Frankly, it’s none of my business where they purchase their gown, and if they’re happy, I’m happy.

My negative opinions are both service and quality-based. I have purchased two Bridesmaid or Best Man gowns from them (required by the brides) and both brides also got their gowns and veils there. I’ve been to a total of 4 seperate stores in 2 different states, and my experience was the same every time: obnoxious, incompetent girls who were unhelpful and rude. For example, one girl insisted that my friend buy the ivory-colored veil and her dress was bright white. I argued, the DB person insisted, and the poor bride ended up crying when she saw her wedding pictures and the “dirty” veil. And another: I’m a street size 00, and when I came out in a size 2 dress (the smallest they make) the DB person said, “Oh. THAT’S gonna cost you about $300 to fix. I bet you’re not so thrilled to be skinny now, huh?”

And please, don’t take offense, but the quality of the fabric and the stitching of these gowns are sub-par. Things that are mass-produced and cost so little are not as well-made as things that are custom and cost more. Real silk, or satin, or hand-sewn lace, or petticoats that are sewn in individually and not all together… these things cost more than a few hundred dollars.

I suppose what I’m trying to say is this: DB makes brides happy because they can look beautiful (or elegant, or sexy, or whatever) for a lesser cost. I think that’s pretty fabulous, especially in this era of the Wedding Industrial Complex. But a person who shops at the Gap, or Target, or H&M can look oh-my-goodness-amazing too. This is all a very, VERY good thing. But don’t try to claim that the quality of fabric or stitching is great, or “just as good” as higher-priced items, because it isn’t.

Post # 41
Member
5268 posts
Bee Keeper
  • Wedding: December 2016

At the end of the day,it isn’t the dress who wears you,it is YOU that wears the dress no matter quality/price:)) To each their own!

Post # 42
Member
257 posts
Helper bee
  • Wedding: May 2012

i have to admit i was biased even before going there.  i went with a friend about ten years ago and all i remember was that the fabric was not as nice as the other dress my friend tried on. so when i was my turn, i only scheduled appointments at high end boutiques.  the only chain i went to was priscilla of boston. 

i was looking on the david’s bridal site one day and fell in love with the vera wang white line.  i scheduled an appointment and went by myself (because i already purchased two wedding dresses and i was afraid my girls would yell at me).  i had a great experience there.  the fitting rooms were not as roomy as some of the other boutiques but the consultant was able to fit in there with me to help me in and out of dresses. there were a ton of people there and it took a while for them to find someone to help me even though i had an appointment.  overall, my experience was great.

would i have purchased a dress there?  sure…if i had a need for three wedding dresses.  i know several people who purchased dresses from the $99 sale and they all looked lovely.  did i judge them?  no.  i don’t judge people on their wedding choices.  some brides feel flowers are very important and will spend 10K on flowers and others choose to only spend a few hundred bucks.  same thing with dresses — some brides have always dreamt of a 10k designer dress and others just want something to wear for a few hours.  i really wanted vera wang but i couldn’t justify paying that much so i went with a mid-range designer.  i wanted real silk instead of polyester but in the end only one of my dresses is silk — the other is polyester.  sure if money was not a factor, many of us wouldn’t have to learn to compromise. 

Post # 43
Member
2142 posts
Buzzing bee
  • Wedding: July 2011

@BostonBaby: I disagree that all of their stitching is sub-par. Each dress I tried on, I inspected the seams, hem and embellishment and they were certainly adequate. The seam were straight and had an adequate seam allowance for a company trying to fit a wide range of shapes, I only found one loose thread, and the alterations had proper tension on their- which is more than I can say when I took my other dress to an independent seamstress. I have heard the Bridesmaid or Best Man dresses are lower quality, but I think it would be unfair to lump their bridal and Bridesmaid or Best Man dresses together.

 

For what it’s worth, I went in on a weeknight after scheduling an appointment and I got great service. She was excited for me to find a dress Darling Husband and I loved, and worked with me to try to veil I liked (no dice there). The other thing better would be if there wasn’t a whining pre-teen in the other group there- but that can’t be helped. Alterations were lovely- and moderately overpriced but I didn’t want the stress of hemming my own dress.

Post # 44
Member
5268 posts
Bee Keeper
  • Wedding: December 2016

Interesting thread:)

Post # 45
Member
206 posts
Helper bee
  • Wedding: January 2012

I have nothing against their dresses, just their service. I think they make beautiful dresses and actually really liked one from DB. Although, some of their dresses aren’t that cheap, like their Galina signiture dresses. You can get a Maggie Sottero dress for the same price or cheaper and I felt that the Maggie was made much better, which is why I went with a Maggie and not a DB. But as for their dresses under $1000, yeah, they are a great deal and very beautiful!

Post # 46
Member
206 posts
Helper bee
  • Wedding: January 2012

Double post. SRY!

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