(Closed) I am SO disappointed with Zappos!

posted 8 years ago in Shoes
Post # 3
Member
3295 posts
Sugar bee
  • Wedding: May 2011

oh my gosh! im sooo sorry! i have only used zappos like 3 times… but i have always had a great experience! have you tried endless.com?? wow!! at least you can always ship them right back 🙂

Post # 4
Member
828 posts
Busy bee
  • Wedding: March 2010

I’m sorry you had to deal with that! If I were you, I’d contact Zappos and explain what you went through. They really do care about their customers, and I’m sure they’ll try and make it right. Who knows, maybe you could get a free pair of shoes out of the deal 😉

Post # 5
Hostess
18643 posts
Honey Beekeeper
  • Wedding: June 2009

I would contact them.  They really are great usually, I’m sure they will do whatever they can to make it right for you.

Post # 6
Member
828 posts
Busy bee
  • Wedding: March 2010

@stephanie63087: Amazon actually owns both Endless and Zappos!

Post # 7
Member
2695 posts
Sugar bee
  • Wedding: April 2010

I’ve used them a few times and never had a problem with them.  I’d just send them back.  You don’t have to pay for the return shipping and you can get your money back.  I’d just call them and let them know of the condition

Post # 8
Member
5148 posts
Bee Keeper
  • Wedding: June 2011

Sorry to hear about all the trouble!

I’ve ordered from Zappos several times and always been happy with them.

Remember, they don’t make the shoes and don’t control the quality. That’s the shoe manufacturer’s fault if the shoes were of poor quality.

By the way, Zappos always ships “overnight shipping” (at least whenever I’ve used it they have). So that wasn’t an “upgrade”. But also keep in mind that they can’t control what UPS/FedEx does.

Post # 9
Member
46376 posts
Honey Beekeeper
  • Wedding: November 1999

I have only ordered from Zappo’s once. I ordered a pair of men’s slippers as a Christmas gift. They were of such poor quality that I have not tried Zappo’s since. I did return them without any problem, but I expected better quality for the price.

Post # 10
Member
3295 posts
Sugar bee
  • Wedding: May 2011

@Nexus-6: ah i didnt know that!! i love both of them!!!

Post # 11
Member
5148 posts
Bee Keeper
  • Wedding: June 2011

I ordered a pair of men’s slippers as a Christmas gift. They were of such poor quality that I have not tried Zappo’s since. I did return them without any problem, but I expected better quality for the price.

But Zappos didn’t make them. I’d be disappopinted in whatever the brand-name was, not Zappos. And they don’t really set prices either, they go by the suggested retail price just like all the other stores do.

Post # 12
Member
988 posts
Busy bee
  • Wedding: August 2010

I LOVE Zappos!!!! You can’t blame them for the quality I don’t think since they sell a lot of different brands. In terms of service thought they are beyond awesome!

Post # 14
Member
5494 posts
Bee Keeper
  • Wedding: August 2011

I love Zappos (and Endless) and order from them all the time. I’m sorry you had a bad experience but remember it’s not their fault that the shoe was poor quality.  I would definitely contact their customer service and notify them of the problem.

Post # 15
Member
3613 posts
Sugar bee
  • Wedding: May 2010

That’s disappointing. I ordered my wedding shoes through myglassslipper.com, and had a great experience with them.

Post # 16
Member
806 posts
Busy bee
  • Wedding: August 2010

Weird!  I must have ordered 30 pairs of shoes from them, never had anything but great experiences.  They upgrade me to free overnight shipping at least 80% of the time.  Sometimes it’s on my doorstep less than 24 hours after I order.  I’ve also returned a lot of shoes that just didn’t fit or whatever and I’ve never had any issue with getting a quick refund.

There is the quality issue (which is probably due to the manufacturer, unless you think they sent you a worn pair someone returned), vs. the service issue.  They are known for great service, I’m sure they’ll try to make it right if you complain.

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