We appreciate the opportunity to have an open forum for discussion and various opinions. Particularly in this situation since we have heard from our other loyal customers about how loco2 has been private messaging them with bad reviews about us.
We pride ourselves on our customer service, workmanship and on striving to make all our brides happy. We are indeed a new company and understand that this can cause extra trepidation and concern when placing an order. Our aim is to make our brides feel comfortable when placing an order, and 1000% happy when receiving it.
For this particular project we sent over 100 emails to and fro with loco2. She sent numerous pictures and admittedly the first version of the skirt was incorrect as there was confusion through almost 20 different photos and angles about what she wanted. Although we were near completion and finish the dresses by hand, we understood where she was coming from and did modify it as per her request. That being said the design that she did want was not physically possible to make. It is not possible to have ruching, together with vertical lace panels all made from the same panel of fabric.
At the time one of our main partners was in Australia and we thought for ease it would be best to send through the invoice in that currency since loco2 was also there. We did specify that any difference in exchange rate would be taken into account when the final balance was due. We would never expect anyone to pay extra than what we have quoted.
We did not say mid-production that we would not send a photo. We had agreed from the beginning that because she was very anxious, it would not benefit to send half finished photos. She agreed that this was a good idea. We did however send photos of the custom fabric we made for her out of chiffon and lace panels that we had to sew in manually. And later once we realised the skirt was wrong we did keep sending photos to make sure things were being done correctly. The skirt was not made of thin materials, but had 2 layers of inner silk lining as well as 2 layers of the lace and chiffon.
A large point that we do raise with all our customers beforehand is that we strive to make the most beautiful dresses that we can. However we all have our limitations and there is a reason why we are not Elie Saab and not charging $10,000 for a dress. That is a very clear point that we stipulate and reiterate to make sure no one is disappointed. If you want the original and have a very picky eye, it is of course best to try save up and purchase that.
We are a team working together as bellecouturier. We have not personally heard of a one man show where only one person replies to inquiries or questions. We do acknowledge that the original skirt was not what she wanted, and we of course modified as best we could – using both our expertise in design and workmanship to make a stunning dress.
We DO NOT control our dress making through Skype. Loco2 wanted one of our partners specifically to oversee the dress and our boss was overseas at the time, as we mentioned before. Before sending out pictures to Loco2, our partner wanted to check everything through as best she could from a different location and timezone.
Lastly, we will leave you with pictures of our work. Hopefully the proof will be in that. We are truly sorry it was not up to her standards.
Loco2, we wish you all the best with finding your dream dress for your upcoming wedding.
— belle couturier —
These were SOME of the original photos we received.
This was our initial version with the wrong skirt. At the time the pictures of the back of the shoulder portion were not clear, but once she sent along more photos we did modify it.
This was our 2nd version with the change in skirt design, increased lace panels throughout, and the modified shoulder region