- 10 years ago
- Wedding: July 2011
It is 4 days before the wedding… four.
Every time I speak to our caterer, they’ve put me off, told me we would talk details later, that they would have someone call me but that they’re busy. They also keep telling me to relax and enjoy, and everything will be taken care of, without ever actually answering any of my questions. Grrrrrr.
They’ve sent us a million different versions of their contract. Earlier versions included a “Set Up and Clean Up” fee of $200 which morphed into a “clean up fee” of $200 with no mention of set up on the latest version on the contract. Last week, I decided to call them… yet again. I figured it was a week and a half before the wedding- about time to “talk details,” right? Wrong. We spoke for quite awhile, with the catering guy sounding like he wanted to get off the phone the entire time- he’d be like “okay well sounds good” and I’d have to tell him, hang on, I still have questions. I asked him about the set up and clean up, to make sure they were still doing it, and he said “we’re only contracted for clean up. If you’d like us to set up it’ll be $300 more.” WHAT?!?!?! At that point in time, my mother called and spoke with him, and he called me back and said okay, $100 more. Still not acceptable… I told him I had an earlier version of the contract where it INCLUDED set up and he started whining about could we meet halfway on the payment, just pay $50 because he has to pay someone to do the work and there’s really no profit in it for him, blah blah blah (it’s pretty stupid that he was whining about profit to me though, considering every time I call him he’s always “busy” with another client and has no time to talk, and he himself told me they had like 13 weddings this past week). He finally said they would do it for free, and I said thanks and hung up. I called him back later, though, and told him we would pay the $50 (on my mother’s recommendation- she said it’s not much money and it would help keep the peace between us). Fine, whatever- she also agreed to pay it which is good cause we don’t have any extra money.
Speaking of extra money- they also never asked us about linen count. They just assumed we would only need them for the guest tables, and nothing else (cake table, guest book table, etc). Our understanding and what they’d told us from the beginning is that they would provide all the linens we would need- they just never asked how many we’d need. So I had to bring that up with him and -surprise- it’s more money to get more linens so we can actually cover our cake and gift tables!
So after that oh-so-lovely conversation with him last week, he told me he’d send me a contract that included the extra linens and the words “set up” by the next day. He never did. I called him a few days later, got no answer, emailed him and still got no answer. He also told me that one of his organizer people would call me this week to go over details like when they’re arriving, where they’re parking, what I need to do, what their EXACT job is, etc. It’s Thursday and still no phone call… we told him we’d make our final ($85) payment (plus the linens and the $50 now) when he emailed us the updated contract, so we haven’t even paid him his final payment yet.
I know it’s fourth of July weekend… I know they have to be busy, and really, I understand that. But the thing is.. it’s also only four days before my own wedding, and I have never. not once. Even now. Felt like my wedding was a priority or hell, even important to them. Not once. When does my wedding get to be important? Does it ever?
Ugh. I’m sorry this is so long. I’m so sick of dealing with them, I just want to cry. I keep telling myself that everythign will be fine- if nothing else, they make really good food- but it’s not enough to compensate for this stress I have because of them that I shouldn’t have to have.
PS- so their bill includes a 10% tip (not service charge, that’s separate. TIP.). I was going to tip them extra so they’d get 15-20% tip- but now I really don’t think they deserve anything extra. Thoughts? Is that too rude of me???
PPS I’m also considering sending him a polite-but-firm email telling him all of this is unacceptable. But then I’m worried about pissing him off and them spitting in our food or something. =(
PPPS- Another thing I don’t get is that they only have four and five star reviews on weddingwire. From every. single. person. How can this be? Am I the only one they are treating this way? Is it because we are a “small” (50 person) wedding? San Diego brides can PM me and I’ll tell you the name of the company so you can avoid them at all costs, but I don’t want to post it here until after the wedding.