Post # 1
Here is what happened:
I went to a local boutique that sells only used and sample dresses. I didnt know this beforehand but the owner takes the tags out of the dresses. I liked a dress a dress and came back the next day to try it on again to see if I really wanted it. I asked the owner what kind of dress it was bc the tag didn’t say and she said Paloma Blanca, which she also wrote on the receipt. I paid $1900 for it. After googling the dress I figured out it was actually an Allure 8908, which only retails brand new for $1200.
It’s not that big huge horrible thing, but I feel stupid for paying MORE for a used/sample dress that is going to need more alterations since it is too small in the bust. The owner is a great sales woman. Usually I’m very savvy and would feel the need to “shop around” but I trusted that the price was atleast a small discount off the retail price, so I went with it.
What would you do? Just suck it up and move on with the planning? Say something to the owner? Be really mad and write horrible reviews? I feel torn about whether to be upset or just move along. Thoughts? Advice?
Post # 3
@BridetoBee52: print out pix and show her that that’s not what she said it was…and she better do something to fix it.
Post # 4
I would take the dress back and a print out of what the Paloma Blanca looks like and the Allure 8908 and your receipt.
It may have been a mistake. She needs to fix up the error either way.
If she doesnt then report her to the BBB.
Post # 5
I would definitely go back and tell her. She may not have purposely done it but she still made an error which is unfair to you… If I were you I would want to return it or at least get money back. The point of buying used is to save money – she should know that too.
Edit: It makes me wonder if she does know what she’s doing since she removes the tag… Why else remove it?
Post # 6
Since it says the wrong dress on your receipt, you have legal grounds for her to have to do something (aka refund the difference)
Post # 7
I think you should bring it up with her – assume it was a mistake on her part and give her a chance to make amends. If she refuses, then I would strongly recommend you go to a small claims tribunal to sort this out. She misrepresented what she was selling you.
Post # 9
Agree with pp may have been a mistake print pics and go back asking for the difference and provide proof of real cost. As most of the online shops are replicas at a lower price. Can you post pics of dress ?
Post # 10
I’d be really mad, what a horrible thing to do to an unsuspecting bride. If it was a genuine mistake, then I’m sure she would be apologetic and offer a refund. If she did it on purpose, which sounds like the case because of the snipped labels, then I would make a huge fuss. I’m sure it’s really easy to take advantage of would-be brides, because most of us don’t spend our pre-engaged lives looking at wedding dresses and getting familiar with different labels and price points.
I would be firm in demanding at least a partial refund, or even a full refund if that’s what you want. If she refuses, then I would report her to the consumer affairs department, and write some pretty honest reviews on websites. I’d also probably threaten to contact the local media. Usually the threat of these actions is enough to get dodgy vendors to buckle and do the right thing. I don’t know where you live, but in most jurisdictions what she’s doing (knowingly or otherwise) is illegal and constitutes misleading and deceptive retail practices.
Hopefully you won’t have to do any of that, and she just does the right thing when you confront her about it!
Post # 11
I would be utterly irate. I’d go get my money back, call them thieves to their faces, and never go back there again.
Post # 12
1900 is a ton of money for a used/sample dress. I paid 1370 for brand new Cosmobella and ordered to my liking. I would definitelly be going back and getting your money back.
Post # 13
@BridetoBee52: Hell no. Print the pics, bring the receipt and march your butt back in that shop and confront her. If you tend not to be good with confrontation and/or negotiation, maybe bring someone with you who is (Dad, Maid/Matron of Honor, sibling, etc). Also, threaten to repot her to the BBB if she doesn’t adjust the price to LOWER than the Allure retails (since it’s a sample). Also, regardless of the outcome, you NEED to yelp about this (or whatever web review site is popular in your area). This “boutique” is running a scam for sure, and you need to warn other brides from falling victim to the same situation.
Post # 14
I would definitely address it, backing it up with pictures, comparing the receipt, and take the thing back. I wouldn’t ask for a discount, I wouldn’t ask for an apology, I’d ask for a FULL refund, or threaten to sue, and actually do it.
That is BOGUS, and WAY too much to spend on a used or sample dress.
Post # 15
- Wedding: October 2013 - Rustic mill, historical site
Are you sure paloma doesnt make one thats almost exactly the same? I know some designers have nearly identical dresses, I mean there are only so many ‘original’ dresses out there…
Not saying its not for sure an allure, just make sure thrres no possible way she could be right.I
Post # 16
I’m 110% sure it’s the Allure 8908.
I emailed her, and explained that the dress retails for $1200. And was curious if it was a mix up or if it is normal practice to mark the dresses up past retail.
SIGH! I’m usually very slow to make decisions, and look at all options and information. The one time I’m like, ok yeah, let’s do this, it bites me the ass.
Two of my bridesmaids have already ordered bridesmaid dresses through her, and I’m getting my alterations done there. I don’t want to start war world 3 because I have enough to worry about, and it’s not the end of the world – but It’s annoying!!