(Closed) I finally got my custom ring, and it's wrong! What do I do?

posted 6 years ago in Rings
  • poll: What would you do?
    Change the setting to the way I asked for it : (46 votes)
    69 %
    Leave it as is and learn to love it : (21 votes)
    31 %
  • Post # 3
    2117 posts
    Buzzing bee
    • Wedding: May 2013

    If you are someone that notices tiny details like that in the first place, if you don’t change the setting to the way you want it you will always notice what is wrong with the setting. 

    Post # 4
    14657 posts
    Honey Beekeeper
    • Wedding: June 2011

    If you dont like it the way it is, get it fixed to the way you’d asked for it. 

    Post # 5
    1505 posts
    Bumble bee
    • Wedding: June 2014

    They should be able to put a new head on and reset the diamond the way that you want it.  I would definitely contact them and see what they can do. 

    Post # 6
    4286 posts
    Honey bee
    • Wedding: February 2009

    Looks like it is apeg head and should be an easy fix!  🙂  Congrats!

    Post # 7
    2268 posts
    Buzzing bee

    I would take it back to the jeweller if it’s not what you asked for.

    I had (am having, really) the same problems with my custom ring and you shouldn’t accept something that isn’t what you described and then paid for.

    Post # 8
    418 posts
    Helper bee
    • Wedding: March 2013

    You paid for something specific, not close to. The jeweler needs to either fix it or discount it but you shouldn’t pay entirely for something you didn’t ask for. 

    Post # 9
    494 posts
    Helper bee
    • Wedding: August 2014

    I would return it and ask fr it to be fixed, after all… You told them what you wanted!

    Post # 10
    2734 posts
    Sugar bee
    • Wedding: August 2012

    Lovely ring!! Nice diamond quality 🙂 I would change it the way you wanted! I prefer the prongs the way you asked them to be. It looks more “classic”…You’ll miss your ring for sure until modifications are done but it’s worth it!

    Post # 11
    2951 posts
    Sugar bee
    • Wedding: February 1998

    I think it will bug you too much not to change it.

    You ordered a custom ring so you should get what you wanted. 

    I do however think that your ring is really beautiful and I don’t think it would be too hard to alter.

    Post # 12
    3424 posts
    Sugar bee
    • Wedding: June 2013

    @AllieBee12:  I think it’s pretty!  but you should have what you envisioned. No big deal have it fixed to your liking. I can’t imagine it would take too long?

    Post # 13
    1427 posts
    Bumble bee
    • Wedding: June 2010 - parent's backyard

    @AllieBee12:  getting it changed will not compromise the quality. that is what is awesome about metal: you can re-work it over and over again, and it will still be just as strong. 

    Post # 14
    6355 posts
    Bee Keeper

    Our jeweler made mistakes too.

    We had them correct it until it was just what we asked for.

    One of the mistakes was that they also go the orientation of prongs wrong on mine too! I don’t know how, because all the pictures/CADs had it the right way, and then they just set it another way by accident (not paying attention, I guess).

    Here is the great news: That is an easy fix! Probably the easiest of all the fixes. The prongs are actually a seperate head that is soldered to the band. All they do is remove that head, take your center stone out, put on a new one in the correct orientation, and put the stone back in (or, they may even use the same head, not even taking the stone out). Voila! An hour’s work at most, no chance of messing up the rest of the ring.

    Don’t let such a small (but important) thing like prong orientation keep bugging you when it is so easy to fix!

    Post # 15
    1511 posts
    Bumble bee
    • Wedding: November 2013

    @AllieBee12:  I would most definitely bring this to the jeweler’s attention and ask to have it corrected.  The issue here is that you and your fiance are paying for something very specific … So you should receive that.

    I agree with previous posters who said you will likely continue to think about the fact that it’s not exactly what you wanted … So you should definitely get it fixed as soon as possible.  It really doesn’t seem like it would be a big deal to change that (it’s not like they gave you a ring with the wrong metal or something), so I’d just take it in.  I’m sure you’ll feel much better once you do!

    Post # 16
    4657 posts
    Honey bee
    • Wedding: December 2011

    i hope you take it in to get it fixed. or get a partial refund since that is not the custom design you wanted. the orientation is part of the design too!

    The topic ‘I finally got my custom ring, and it's wrong! What do I do?’ is closed to new replies.

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