Post # 1
So my finacee and I have been working with a local jeweler to create my perfect engagement ring over the past 6 weeks. Yesterday I finally got it (which was cute because it was VDay) except guess what? He set the diamond wrong!!
His original design showed how the prongs are now. But after seeing the CAD design I booked an appointment with him and specifially spoke to him about the prong placement. I wanted them to be shifted 30 degrees to look more like the set below:
So my question is, what do I do now? I already made the mistake of telling my fiancee that the prongs were wrong, so now he feels badly. But I’m worried that if I get them to change it it will compromise the quality of the ring. Plus I really just don’t want to take it off! Either way, I don’t think that we should be paying full price on a custom ring that isn’t what I asked for.
I’ve only had it for a day now and it’s not bugging me as much today, so I think I could live with it. And it is a gorgeous ring. I just don’t know if I would like it more the way I asked for it? Or what if I actually like it less?!?!?!
What would you do?
Post # 3
If you are someone that notices tiny details like that in the first place, if you don’t change the setting to the way you want it you will always notice what is wrong with the setting.
Post # 4
If you dont like it the way it is, get it fixed to the way you’d asked for it.
Post # 5
They should be able to put a new head on and reset the diamond the way that you want it. I would definitely contact them and see what they can do.
Post # 6
Looks like it is apeg head and should be an easy fix! 🙂 Congrats!
Post # 7
I would take it back to the jeweller if it’s not what you asked for.
I had (am having, really) the same problems with my custom ring and you shouldn’t accept something that isn’t what you described and then paid for.
Post # 8
You paid for something specific, not close to. The jeweler needs to either fix it or discount it but you shouldn’t pay entirely for something you didn’t ask for.
Post # 9
I would return it and ask fr it to be fixed, after all… You told them what you wanted!
Post # 10
Lovely ring!! Nice diamond quality 🙂 I would change it the way you wanted! I prefer the prongs the way you asked them to be. It looks more “classic”…You’ll miss your ring for sure until modifications are done but it’s worth it!
Post # 11
I think it will bug you too much not to change it.
You ordered a custom ring so you should get what you wanted.
I do however think that your ring is really beautiful and I don’t think it would be too hard to alter.
Post # 12
@AllieBee12: I think it’s pretty! but you should have what you envisioned. No big deal have it fixed to your liking. I can’t imagine it would take too long?
Post # 13
- Wedding: June 2010 - parent's backyard
@AllieBee12: getting it changed will not compromise the quality. that is what is awesome about metal: you can re-work it over and over again, and it will still be just as strong.
Post # 14
Our jeweler made mistakes too.
We had them correct it until it was just what we asked for.
One of the mistakes was that they also go the orientation of prongs wrong on mine too! I don’t know how, because all the pictures/CADs had it the right way, and then they just set it another way by accident (not paying attention, I guess).
Here is the great news: That is an easy fix! Probably the easiest of all the fixes. The prongs are actually a seperate head that is soldered to the band. All they do is remove that head, take your center stone out, put on a new one in the correct orientation, and put the stone back in (or, they may even use the same head, not even taking the stone out). Voila! An hour’s work at most, no chance of messing up the rest of the ring.
Don’t let such a small (but important) thing like prong orientation keep bugging you when it is so easy to fix!
Post # 15
@AllieBee12: I would most definitely bring this to the jeweler’s attention and ask to have it corrected. The issue here is that you and your fiance are paying for something very specific … So you should receive that.
I agree with previous posters who said you will likely continue to think about the fact that it’s not exactly what you wanted … So you should definitely get it fixed as soon as possible. It really doesn’t seem like it would be a big deal to change that (it’s not like they gave you a ring with the wrong metal or something), so I’d just take it in. I’m sure you’ll feel much better once you do!
Post # 16
i hope you take it in to get it fixed. or get a partial refund since that is not the custom design you wanted. the orientation is part of the design too!