Post # 1
I had been having dress regret ever since I purchased my dress, and today I finally called David’s Bridal to see about returning it.
The dress has NEVER left David’s Bridal, it has been sitting IN alterations, with abosolutely NO alterations done to it, yet they won’t refund the money… I’m guessing this is common procedure???
ughhh….so frustrated! The dress is beautiful, but not what I want.. it is up for sale in the classifieds.
Post # 3
Did you ask about just transfering the store credit to another dress? I have never really heard of any wedding dress places flat out returning money, but I have seen good experiences with exchanging it for another dress of equal or greater value. Good luck in the classifieds if not!
Post # 4
@Amaryllis: they asked if it was for store credit, but I’m not sure if I want to get another one there or not! Maybe they would be open to doing that..I haven’t seen another dress I have wanted there, but I could use it for bridesmaid dresses if I get them there…. I might have to ask about that when I call again!
Post # 5
I am pretty sure you could use it for bridesmaids dresses if you did that. Better than being stuck with a dress you’re not happy with!
Post # 6
Good luck…David’s Bridal is awful with that. We got the bridesmaid’s dresses for my sister’s wedding there and one of the BM’s wanted to exchange hers for a smaller size after losing a bunch of weight. The size that she needed was on a rack in the correct color in the store, but it took a call to their corporate office and a bunch of less than ladylike behavior to get them to even exchange it.
Post # 7
Davids wont budge on anything. We had a terrible experience with them for one of my best friends weddings 2 years ago. They literally ordered the wrong wedding dress and my friend only realized it 2 weeks before her wedding when she went in for her first fitting. She called me hysterical and they did nothing to calm her down. They didn’t even admit they did anything wrong. Umm… it was a completely different dress than the one she ordered and was about 4 sizes too small. They hardly did anything to help rectify the situation. I called every DB in the country to locate a sample of her dress (since we were told there was no way they could have one shipped new in time) and finally found one in Texas (we live in NY). DB wouldn’t even pay to have it overnighted, I paid for it out of my own pocket. That was only one issue that we had with them (there were numerous more). I spent HOURS on the phone and in the store fighting with them.
At one point I stood in the middle of the store and told every bride that walked through the door what a horrible experience we had. Bit extreme? Hell yea, but they took me to a whole new level of livid and it wasn’t even my wedding. My friend was a complete disaster. We actually had brides turn around and walk out after hearing what happened. Mission completed!
Bridal salons are supposed to ease a brides worries not add to them.