- 8 years ago
- Wedding: September 2010
So, our florist is an exclusive vendor at our venue. At this point, I would not recommend our venue based solely on the experience we’ve had with the florist. Since we started dealing with them, it has taken them months to respond to numerous emails, and only after I sent reminder emails, asking whether they’d received my initial inquiries. In desperation, we finally emailed the owner of the venue, and received this response from the florist. All emphasis (bold or underlined) is theirs, with my reactions in square brackets:
Since you’ve mentioned respect; it goes two ways [except that we are paying you, and with customer service, last I checked, the customer is right]. Your idea of a “timely manner” [um, less than 7 weeks?] does not seem to be the same as ours, and we assumed it could be appreciated that it is the middle of wedding season [even though multiple emails I sent were not during wedding season], as we’ve expressed. That said, our focus is on our current clients, as it will be on you, in September; it has nothing to do with the size of the budget.
Additionally, it is to be recognized by all parties that we have spent hours already working with you here in our show room and via email. Since September, we have done all of this for you on our dime [all they’ve done is send me some pictures of what they intend to do, since I was unwilling to just give them money and hope it didn’t suck]; your securitydeposit [sic] and contract are a requirement after your first meeting, in order to proceed. [Never mind that our first meeting didn’t actually include any pictures of what they intended to do, and it was never told to me that our deposit was required.] Several email [sic] (can be seen in the chain, attached for the record) [which is funny, as it illustrates that their responses have, multiple times, taken months] have been sent by [owner] and me, with numerous photos, revised attachments, and an offer to meet with you again. [Even though the owner specifically said that they prefer to do things over email.]
As well, our minimum for a centerpiece is $50 [except, as per the first paragraph, it has “nothing to do with the size of the budget”] – yours is down to $15 [which was the number suggested by owner of the company, not me, after I told them that their initial estimate was beyond our budget]. This exception is being made, to you,as a favor, not because we are, as you’ve stated, “obligated” to work with you [except that as an exclusive vendor, not only are we required to work with them; they’re also required to work with us]. We are not in the business of haggling [which they didn’t do, as they, themselves, suggested the $15 price]. If something is too expensive, then it should not be purchased [except that we have no choice, other than just not having flowers, as we have to use their services].
Moving forward, the items that I planned to discuss with you when I called and left a voicemail today are inserted as comments [in which they finally answered my email from May 28th, but still without any pictures] within the attached proposal or in the email below.
If you have any issues that you would like to review, call us – as [venue owner] is not involved with the wedding flowers [even though he specifically selected this florist as the exclusive vendor]. We also need your contract and a 50% deposit.
So, am I being unreasonable by viewing this response as totally unprofessional? Would you want to do business with this company? And if you want actual names, PM me, as I’m not willing to put them here, for fear of google searches and retaliation.