Post # 1
I have had terrible luck with reception venues for my wedding. I am having a wedding 5 hours from where I live in GA. The first venue that I wanted was across the street from the ceremony spot and was a nice old building. I’m not super into the details so I basically said they had to screw up massively in order for me to not use them…well they did. They over priced everything, they were terrible to get a hold of, and generally had no idea what they were doing.
I contacted a nearby golf course that had a great club house, the guy was great! He offered me a slightly smaller room that he promised us would be big enough for out 50 person wedding. He even told me we could fit up to 80 people. We signed our contract after he sent us some pictures, and assured us again, we’d fit.
Fast forward to now…My contact has left with no notice, there is another girl I can’t get a hold of who has informed us that there is no way that we’ll fit. We could have 1/2 the reception outside if we’d like, but they won’t close the area to members. So there would be people walking through our wedding. I was promised she would talk to me today,even made and appointment today on the phone, yeah she had her assistant who couldn’t answer my questions take the call. Our only option will be to shell out another $400 to move to a larger room, dance floor is extra, so are linen fees. I am not a big bridezilla. I’m not upset that the napkins are wrong, I feel like I’ve been had. We were promised one thing and then all the sudden it’s not possible anymore.
I don’t know what to believe now, the first guy told us the main clubhouse room would be too big (can fit up to 200) for our wedding. Then this girl tells us the other room is way too small.
I’m going to try and talk her down on the price of the larger room since the one that we rented isn’t going to work, I just hate having to stress about this. I was worried about it all weekend. Now I have to wait until tomorrow to even start to get it resolved.
Post # 3
Does your contract quote a number of people for the room?
Post # 4
Sometimes you need to turn your brideszilla on with the right people so that vendors don’t take advantage of you….now would be the opportune moment. I agree with Kewii that the contract probably has the number of guests and even if it doesn’t they have to honor your agreement. Whip out that contract and unleash your bridezilla, Tell that girl she will either make your party fit or she will completely comp the upgrade to the bigger room or you will take your reception elsewhere. You deserve the reception of your dreams without incompetent staff and a bunch of stress. Sorry you have to got through this
Post # 5
Thank you, the contract clearly states 50 people. I don’t see a way for us to fit in the room we were originally given, apparently the tables only seat 4 people, and the assistant said they are kind of small for 4. I’m going to explain to her that this is their fault and they need to make it right. I saved all the emailss from the guy where he said he was going to give us discounts ect. Hopefully I won’t have to find another venue. I’d like this mess ot be done.
Post # 6
Try contacting management and see what they have to say. She may be trying to con you into paying for the larger room so that she gets a larger commission and/or her numbers are boosted. The flakiness and unwillingness to commmunicate with you supports this–when people are being shady, they avoid you to keep from slipping up.
Even if she is not–the difficulty in trying to contact her, plus the deal with room was their mistake. They should cover most of the costs of the upgrade, if not all of them. If they were upfront in the beginning, you would have booked the larger room initially and have been prepared for the expense OR you would have booked a place that suited your needs. They took both of those options away from you by misleading you as to the size of the place.
Contact the management and talk to them–explain the situation, what you would like in return (either a total refund of all of your deposits OR for them to pay for the upgraded room) and make sure to include your issues with getting in contact with the woman who is in charge of booking. How are they supposed to make money if their representative won’t return phone calls.
Post # 7
I would definitely contact the manager and fight it. If your contract states 50, they need to give you a room where you fit.
Post # 8
Ditto PPs. Use your best polite voice (because after years in customer service I can tell you that people will be much more willing to help you if you stay polite and rational) and call up the manager, contract in hand, and talk to him/her about what the previous contact told you. If you have any emails stating that you would have a room to yourselves that accommodates 50, use those as well (they aren’t legally binding but may help your case.)
Post # 9
Agree with PPs. Have you been to the venue youself in the past? I know it’s a pretty big drive, but would it be worth it to actually go over there to see it with your own eyes and discuss the situation with the owner? Might help you make an informed decision & avoid disappointment. Good luck!
Post # 10
We had made plans to go there in June to iron out the final details. We were going to meet with our previous contact and see the room and everything. The other guys was great and made me feel really at ease about everything. He promised me discounts and even put in a few extra discounts when he drew up the conrtact (thankfully we have those prices in writing), laughably he said he was cutting me so many breaks because I was so much easier to deal with than any other bride he’d had.
I expressed to the new girl that this whole thing makes me nervous. I explained to the assistant today that we were assured that the room would be fine, and hadn’t budgeted for the larger room. We even expanded out food budget because we saved so much. We got our room for $175 with set up, an extra hour, and linen charges included, all this clearly states in the contract. The bigger rom would cost at least $775.
I am willing a little more, I guess, but I kind of feel like this is their fault and I shouldn’t have to pay the full price to upgrade to the larger room. Hopefully I can talk some sense into her…
Post # 11
YAYAYAYAY!!! Resolution! They are going to rent the room to us for $100! I am so happy!
Post # 12
I am so happy that you have resolution to this, and it was the RIGHT resolution! Hooray!