(Closed) I hate rude jewellers! Long…

posted 9 years ago in Rings
Post # 47
254 posts
Helper bee
  • Wedding: September 2015

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@MllePink:  Super belated response – his approach makes me laugh, because when I worked in retail, we were encouraged to greet/speak with people we thought may be shoplifting! So when we go in a store and he has no one say anything to him and gets pissed off, and I have about ten sales people on me asking about my day, I assume it’s because I look sketchy and he just thinks it’s bad service haha

Post # 48
190 posts
Blushing bee

Soooooo ridiculous! Valentines day.. my boyfriend brought me out shopping. I was feeling pretty lazy that day and decided to wear sweat pants and a zip up hoodie although I did do my makeup. Anyhow.. We walked into Zales because he wanted to buy me a necklace somewhere and they were having a sale. Was not greeted and recieved dirty looks until I started looking at engagement rings. At that point, the sales lady would not leave us alone. It was super uncomfortable and we ended up leaving and getting a nice necklace at Swarovski instead. I was realllllyyyy irritated. 

Post # 49
2015 posts
Buzzing bee
  • Wedding: September 2013

I was given a swarovski cross necklace for my 18th birthday. It was pretty expensive and i wore it every day. I lost a crystal last year (i was 25) so took it into swarovski to replace. The sales lady looked at me, (i was wearing jeans and had my hair in a pony tail and i was with my mum) she said i wouldnt have thought you would wear something from us ??? WTF was that supposed to mean? So i asked her. She said this is an expensive necklace and to be honest it doesnt suit your look. Needless to say i called the manager over and asked for their head office address to complain to. They also refused to replace the crystal even for a charge because the metal had oxidised slighly. what do they expect after wearing it everyday for years. I returned to the store a few weeks later in my usual smarter attire and was treated completely differently and tried to sell to me, it was the same lady, she didnt recognise me, so i made a point of making her remember and told her my complain was in the post.  

Post # 51
2393 posts
Buzzing bee

OP, I’m glad you put her in her place!


I had something happen too. When I was hunting for wedding band ideas, I made the huge mistake of visiting one of the swankiest jewelry stores in our city. (eyeroll)

The clerk who “helped” me was really snotty and condescending. He made a comment about my e-ring center stone and said it was much, much smaller than the e-rings their customers usually wear. Then he had to add that his clients usually buy rings in the $10k-$20k range.

I asked to see the “little” $2k and $3k bands and then left quickly. Obviously, that store did not end up getting our business!

It’s been about 10 or 11 months since that happened, and to this day I can’t drive past that jewelry store without remembering how ugly he was towards me.

Post # 52
104 posts
Blushing bee
  • Wedding: September 2006

When me and my husband were looking at getting engaged we went into a local store and were helped by a very friendly young man he was so super helpful and nice. well and some point my husband announced that our budget was 10k for the stone… oh man all the sudden the owner came charging at us and practically threw her worker out of the way! She was pushy and rude the entire time. we stayed for about an hour and dealt with her know it all self. We looked at about 25 different stones that were within our budget. Everytime I seen one that i liked it was way under the 10k mark and she about stroked out. She did everything she could to push us at close to the “budget” as possible! Well, we left and decided to drive the 1.5 hours away to another store that had the setting i wanted along with a cheaper price all the way around!

Post # 53
304 posts
Helper bee
  • Wedding: November 1999

I work in a large jewelry district, but since I work in a dirty studio, I often dress like it (jeans, boots, plain tanks. Basically anything that wouldn’t be devastating to stain or get acid on or something). If I want to go shopping for supplies or stones or anything else, I try to do it on a day when I’m not working so I can wear something nice. Case in point: I often head to a supply store around the block to get wire or tools, and I’m often ignored. The other week I went there in a dress and lipstick… and the sales people were falling over themselves to help me. 

I’d rather be helped than ignored, though. It’s a yucky world out there in retail, where we’re judged for our looks, but I’m willing to work with the system because I want to be treated like I feel I deserve.

That said, I’m absolutely blown away at how some of you bees were so ill-treated. There’s no excuse for that, ever.

Post # 54
76 posts
Worker bee
  • Wedding: April 2013

Sucks that you had a bad experience!


We have went to a couple jewlers in our area because I wanted to look at moissanite… No one, count em, NO ONE has it. And most people don’t even know what it is. lol. I ended up getting a diamond (yesterday, eeeek!) but in that proccess we encountered sooo many rude salespeople. Actually had one lady that was flat-out like no, we only sell real jewelry. Are you freaking kidding me?! I said, “that’s good to know, I only make large purchases with polite salespeople” and walked out.

We also went into Kay and had the same salesgirl twice. She was very uninterested and rude, we ended up staying about three minutes both times.

We purchased my Engagement Ring from Samuel’s Jewelers and they are AWESOMEEEE!! We went in twice, the salespeople (who were both in their early 20’s) were extremely polite and nice and awesome. We didn’t even intend to buy the ring that day and they spent an hour with us! (which paid off for them, since we did buy) I also noticed an older couple birthday shopping who looked less than clean (not trying to be rude) and a black gentleman in sweats who was shopping for his wife. They were both treated the same as we were, politely and enthusiastically. I had the best experience there. They were knowledgeable and explained everything super well and went above and beyond.

It’s funny to me, but I’ve noticed every rude salesperson I had was far older than my 24 year old self…might have had something to do with it. All the times we went we looked presentable…. but the young salespeople were the only nice ones.

Shout out to Brittany, one of the salespeople at Samuel’s who is also newly engaged AND found out that morning that she is expecting 🙂 She was so excited and it was awesome to have such happy people helping us 🙂


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