(Closed) i HATE that it’s nearly impossible to cancel a bridal gown

posted 8 years ago in Dress
Post # 4
Member
3564 posts
Sugar bee
  • Wedding: August 2010

I hear ya! I went through a similar situation, except I had purchased a sample and didn’t call them til about 2 months afterward, and when I asked if I could exchange it, they told me that they had already ordered a dress to replace the sample I had purchased, and so there’s no way to exchange it or cancel my purchase. It’s definitely frustrating 🙁 Since you ordered a new dress, is there any way that they can keep the money, but move it to an order for a different dress? Since, I agree, there’s no way the dres has gone into production yet. Good luck!

Post # 5
Member
814 posts
Busy bee
  • Wedding: June 2010

i agree.. they have a no return policy for all things bridal… just one more way to get more money out of us brides i think

Post # 6
Member
53 posts
Worker bee

sometimes looking at pictures of yourself in the dress after you leave can be deceiving. My daughter pretty much talked herself out of the dress she thought she loved and we had put a large deposit on. When we looked at the pics you couldn’t see the detailing at all. We went back to the store, prepared to sacrifice the deposit (I didn’t tell her this) if neccessary, but when she put the dress on again and saw it in person, she still loved it. I say go back to the store try it on, you may be surprised!

Post # 7
Member
71 posts
Worker bee
  • Wedding: October 2010

Don’t get me started.  Ordered mine January 31; found out I was pregnant mid-March (Ortho Evra Patch failed); dress didn’t come in until end of May but they REFUSED to let me cancel, get a credit, etc.  So now I have a brand new, with tags, unaltered, $1,000 dress in my closet that I can’t wear and no one will buy for even half of that.  Argh!!!

Post # 8
Member
71 posts
Worker bee
  • Wedding: October 2010

Don’t get me started.  Ordered mine January 31; found out I was pregnant mid-March (Ortho Evra Patch failed); dress didn’t come in until end of May but they REFUSED to let me cancel, get a credit, etc.  So now I have a brand new, with tags, unaltered, $1,000 dress in my closet that I can’t wear and no one will buy for even half of that.  Argh!!!

Post # 9
Member
2634 posts
Sugar bee

I was in a similar predicament after I bought my dress (almost exactly!).

All I can tell you is that now, I LOVE my dress. I certainly battled dress envy, but wait until it gets here to see how you feel.

Good luck.

Post # 10
Member
1398 posts
Bumble bee
  • Wedding: May 2011

I really feel you! I freaked out for probably two months after I put the deposit down. I wasn’t sure if it was the size that didn’t look good on me or what, but I didn’t like the dress in my pics. Finally after agonizing over it forever, I decided to go back to the store and try on some veils with it and everything, and as soon as they pulled it off the rack I remembered everything that was so beautiful about it. And now of course that I can only look at pictures again, I start to wonder 🙂 But really, go try it on! I think its really mean that they torture us with 5 month waiting periods to get these dresses! I also blame the internet, my mom never had to worry about seeing other dresses unless she walked by a bridal store.

Post # 11
Member
2476 posts
Buzzing bee
  • Wedding: June 2010

Hmm, yeah that sucks, but they have strict return policies for good reason.  Can you imagine if EVERY bride with dress regret (like 90% of brides out there) wanted to return/exchange their dresses?  It would be impossible to run a store/business.  It sounds like your dress is lovely (your BMs and mom loved it on you)… I wouldn’t stress about it.   Try to concentrate on other aspects of wedding planning. 

Post # 12
Member
818 posts
Busy bee
  • Wedding: December 2009

I’m sorry you are having dress regret. I worked at a bridal shop for 2+ years and wanted to offer you their perspective. For most bridal salons, your dress is ordered from the company the next business day after you’ve placed your order at the store.  Bridal companies don’t let businesses cancel their orders.  Maggie Sottero, Allure, Venus, Casablanca, and all of the other companies provide bridal salons with a 24-48 hour window to cancel their order.  After that, the order is sent on to production and can’t be changed.  

Let’s say you order your dress on a Saturday. The bridal shop would place the order with the company on Monday. By Tuesday or Wednesday, the company will not let the bridal shop cancel the order. Because the dresses are not made until the order is placed (for the most part), they cannot be canceled.

I’m sorry, but I just wanted to let you know from the bridal shops perspective. Best of luck finding a different dress and selling your other one.

Post # 13
Member
3176 posts
Sugar bee
  • Wedding: May 2011

I haven’t tried to cancel my dress, but when I bought it I had to sign a contract that said I would not try to exchange or return the dress. My mom paid for the dress but I had to sign the contract because it was MY dress. I had to pay for half up front and the other half is due when I pick up the dress. I made a joke about how serious it was and asked what happened if I died (thinking she’d just laugh) she looked at me seriously and said, in case of death someone is required to pick up the dress and pay the remainder or the company will sue your estate! WTF!!!!! My mom said something like that wouldn’t hold up in court but I don’t know. And its not like my dress was a crazy pricey one either! It was under $1400.00!!!

Post # 14
Member
149 posts
Blushing bee
  • Wedding: October 2010

I think its always hard to be so sure on something so major. The advice about trying it on again is good because pictures sometimes don’t do things justice….and details of the dress will be evident in person and in professional photos. I would say try it on again and if you still feel like you don’t like it, then you should be able to walk away with losing your deposit most likely if the dress is in production. Good luck!

Post # 15
Member
1774 posts
Buzzing bee
  • Wedding: September 2009

I bought a dress off the rack, except they didn’t have it at the local Davids Bridal.  I bought it, and THE NEXT DAY it became significantly cheaper, they hadn’t shipped it from the other store to mine, and it became significantly cheaper, and I could have ordered it online in my size.  They still refused to let me cancel it.  I wish I had gone to my credit card company to fight it. Hate davids bridal!

Post # 16
Member
402 posts
Helper bee
  • Wedding: June 2010

Here’s my short story:  I had dress regret within days of ordering it.  I continued shopping, knowing the deal – that you can’t return or exchange these things, or in any way, stop the clock! I bought a second dress and when the first one came in five or six months later, I stubbornly stayed with the second dress and sold the first (on wedding bee) for half, if that, tags on and all! We just got married.  My (second) dress was beautiful, love the pix, yada, yada, yada, but you know what? Still haven’t forgotten the first or the feeling I had when I chose it.  And I’ll always wonder…  there’s something about having made that choice.  The dress you just ordered may be the right one.  I love the suggestion by all the bees that you go back and try it on again soon (make your hair and make-up real pretty, bring a pair of heels in your bag and give it another shot)! If you really don’t like it, consider selling it when it comes in and…. well, you know!

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