(Closed) I just bumped an email convo with my photog

posted 8 years ago in Photos/Videos
Post # 3
Member
4137 posts
Honey bee
  • Wedding: May 2011

this kind of stuff drives me crazy, especially when it’s with someone i’m paying. how much was the deposit?

Post # 5
Member
1986 posts
Buzzing bee

Call her and voice your concerns.

Post # 6
Member
1405 posts
Bumble bee

Belle2Be (message)    October 1, 2011  

Call her and voice your concerns.

 

What a great idea 🙂

Post # 8
Member
1405 posts
Bumble bee

I am suprised how professionals don’t realize the importance of good customer service. 

Example, If you are bad at keeping up with and returning email,etc, a simple, “please call me I never get to check my email much”  type statement would probably be fine for most people.

I think you should address these concerns with the vendor.  Tell her your expectation regarding answers to questions sent to her via email and phone.  Hopefully this will work itself out!

 

 

Post # 9
Member
1115 posts
Bumble bee
  • Wedding: April 2010

I firmly believe in trusting your gut on this one. I had similar issues and then some with our original photographer and wanted to fire him but didn’t want to lose the deposit.

Fate ended up stepping in and he cancelled on us a week and a half before our wedding with the excuse that he double-booked our date. At that point, he hadn’t even delivered the e-pics we had taken months before.

I was soooo relieved when he cancelled because we ended up with an amazing photog who responded to my emails in a timely and super nice manner, he saved my day at the last minute, and he delivered all our beautiful pictures within 2 weeks.

Call her. Talk to her about your concerns.

It might just be worth losing the deposit.

Post # 11
Member
751 posts
Busy bee
  • Wedding: May 2010

Listen to your gut.  After our engagement shoot I knew I wasn’t in love with our photographers but our deposit was hefty – half their fee, so there was no walking away.  They weren’t horrible and we have some nice pics, but they aren’t what I wanted and working with them after the wedding was a pain, they were late with everything and not very responsive to our concerns.  I wish I had trusted my gut and hired someone else, even if it meant losing the money. If our deposit had only been $500 ($500 being relative, I know it’s a lot to some but less that the $1500 we would have lost) I would have fired them. 

If you express your concerns and you still aren’t comfortable then find someone else! 

Post # 12
Member
1986 posts
Buzzing bee

Where is she that she doesn’t have phone service? Peru??? I would have serious issues if my calls consistantly went to voicemail. I’m not about making serious decisions over email conversations.

Post # 13
Member
1498 posts
Bumble bee
  • Wedding: August 2011

My photographer travels a lot, so she takes a long time to get back to me because she is always between Charlotte, Chicago, and Charleston.  My venue coordinator also takes a while to get back to me, but that might be because of the holidays right now.  I’m not stressing too much about it now, but I would be if I were closer to the wedding and wasn’t able to get in contact with people. I do my best to be understanding that these people have very different lives than I have at a desk from 8-5.

Post # 14
Member
1893 posts
Buzzing bee
  • Wedding: April 2011

Oh man I can’t STAND that.  When I was looking for vendors, I automatically crossed off any potential one from the list who didn’t respond to email within 72 hours.  There’s just too many out there to choose from to deal with that.  You already paid your deposit though, so I think you’re stuck. 🙁  I also suggest voicing your concerns.

Post # 15
Member
1161 posts
Bumble bee
  • Wedding: March 2011

I HATE this!  We’ve had lots of trouble with people not comminicating with us, as well…to the point that we ended up changing venues, hotel blocks (TWICE), florists, photographers,  and just today reheaersal dinner venues because of poor comminucation from vendors.

If you love your photo and she gets good reviews, then I’m sure she’ll do a great job at your wedding in spite of the poor prewedding communication….but if you end up having to play the bitch card, I can highly recommend the photographers that we ended up with.

Post # 16
Member
98 posts
Worker bee

I think it is just that there are too many new people that suddenly became “pros” overnight trying to get some extra income and don’t know how to properly run a business.

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