Post # 1
Do not use this vendor. I received my dress and it had stains and reeked of cigarette smoke. She suggested I use Febreeze and Dryell dry cleaner sheets in my dryer. Um throw my wedding dress in the dryer?? I don’t think so! I researched reputable dry cleaners in my area that do wedding dresses, and got quotes ranging from $50-150. I politely requested she pay $75 for drycleaning. I said I would refund if it was less than that, and pay the difference myself if it was more AND that I would provide a receipt as proof. She flat out denied me. She said she gave me a great deal and I should be so happy she did it for that price. That it was custom made, that because of my ‘physical distinction’ (meaning fat) that she had to make it fit. I found this woman on Ebay where she has many many listings for custom made plus size wedding dresses, ranging from $100-300, with 2 dresses that are $400. Mine was $400. So how is my custom made plus size dress different from all the other ones listed for the same exact price or lower? How am I getting ‘such a great deal’? Then she said *I* breached the contract by not telling her I was sensitive to cigarette smoke. Um just because I don’t smoke, and don’t want my dress smelling like an ashtray doesn’t mean I am allergic or anything. Her ebay store says absolutely nothing about a smoking enviroment, or I would have ever hired her. She said the stains are easy to get out with stain remover, but if that is true, why didn’t she remove them before shipping it to me. It also had a bunch of short black cat or dog hair on it. I am just so mad. And I tried both ebay and paypal with no luck. She emailed me outside of ebay and had me contract with her directly to save the posting fees. Now I know why. And paypal said they only cover delivery, not the condition it arrives in. So I am going to post bad reviews everywhere I can find and warn everyone about this shyster. She is on ebay under ladyamma.
Post # 3
Did you pay via Paypal? You should file a complaint, they will investigate it and you will probably get your money back. Good luck
Sorry, I just read that you tried Paypal already
Post # 4
I’m so sorry that happened to you, like Josalyn said, how did you pay?
Post # 5
Through paypal, but they said they only cover that it arrives, not the condition it arrives in. So theoretically I could start a new business selling dresses, and tear them into little pieces. As long as I send the pieces it doesnt matter. I mean how backward is that logic?? LOL I am just so frustrated. Thanks all.
Post # 6
Wow. This is so awful and highly unprofessional behavior displayed by this vendor. I am so sorry that this has happened to you. What do you plan to do with the dress? Keep it and get it drycleaned? I hope somehow it all works out for you. Sorry I couldn’t be of more help, but I just wanted to let you know I feel for ya girl!
Post # 7
Misticme – that doesn’t make sense to me. Isn’t paypal supposed to ensure that the goods and services we pay through them are rendered properly? So if you ordered a brand new dress and got a dress that you did not order (a dress with stains on it) shouldn’t they be able to do something?
I would call again and press on until you find someone willing to help you.
Did you use cash or your credit card with paypal? If you used your credit card, definitely dispute the charge.
Does anyone have any personal experience with refunds through paypal that might help here?
Post # 8
I plan to keep the dress. It is pretty and fits perfectly. There is nothing wrong with it besides the stains and smell. I didnt ask for a full refund because the dress itself is fine. I only askedto be reimbursed for cleaning, with a receipt provided.
As for pay pal – I was shocked too. I mean it is ridiculous that ites can shipped in any condition as long as it is shipped. I paid with my bank debit card, so I have to ask my bank if they can do anything.