(Closed) i just wrote a nasty email to the marriott

posted 6 years ago in Venue
Post # 3
Member
515 posts
Busy bee
  • Wedding: September 2012

I used to do a lot of event planning for work with all the major hotel chains and the Marriott brands were my least favourite ones to deal with. Eventually, I just started dealing with Hilton owned chains exclusively. Usually with Marriott, it was just little annoying things that led to me feeling ripped off or like I didn’t get the service that was agreed upon. On the few occasions where things just went dreadfully wrong and the hotel really dropped the ball somehow, it was ALWAYS with a Marriott chain.

 

Post # 4
Member
24 posts
Newbee
  • Wedding: January 2014

@Glow girl:  Hi,

I work for Marriott in the UK and I am mortified by your message.  Which Marriott is it that you are talking about?  Let me know how you get on and if not I will ruffle some feathers for you!

Post # 5
Member
1335 posts
Bumble bee
  • Wedding: May 2013 - Kempinski San Lawrenz, Gozo

@natalie_daniels:  that’s very nice of you 🙂

Post # 7
Member
148 posts
Blushing bee
  • Wedding: September 2012

i am unfortunately having the same type of issues with my hotel in canada.  i was in love with them until the hotel coordinator went on mat leave, and now it’s a nightmare.  they told us all these things and now they are being retracted – they can’t even guarantee US – the BRIDE AND GROOM – a 1 hour early check in.  Absolutely ridiculous and everyone says i am over-reacting 🙁

Post # 9
Member
148 posts
Blushing bee
  • Wedding: September 2012

i didn’t even get that.  check in is at 3 pm and our ceremony is also at 3 pm – at the other end of town, then we leave for photos and don’t get back until dinner.  they said “you will just need to stop by and see if you can get in”.  argh.  makes me so mad just thinking about it, it’s my wedding day – i’m sorry, but i’m not going to have time to just “pop in”.  

then we were told we would get a free room as well as parents, and then we were told “sorry you felt that way, but that wasn’t the case”..and same with the parking as it is $10 per vehicle.  

i  can only imagine what is going to come up on the day of the wedding.

Post # 11
Member
24 posts
Newbee
  • Wedding: January 2014

I hope the Event Director sorts everything out with you.  Irregardles of where the misunderstanding has come from they should not be adding to the already stressful situation.

Still happy to contact them if you need it. I am an Event Manager and if I knew one of my clients was talking about my hotel like this on a forum I would want to know and sort it out. 

 

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