Post # 1
ok so I need to vent and I need some opinions! We hired a photographer and thought she was really laid back and fun, just what we were looking for! We scheduled our e-pics and waited at her studio for her and she never showed. we even called several times and texted to make sure she was ok, 45 minutes later she texted us saying we missed our appointment and she wouldn’t answer the 5 or 6 calls we made to her. She said that she had a different time and was waiting at a park for us(which we never discussed) So we had to reschedule. We took our pictures on the 23rd and she said it would take 7-10 days to get them back. Its the 13th and we haven’t seen anything. I emailed her just to see how the pictures were going and I asked how she was and etc. I haven’t heard back. we’ve paid 1200 dollars just as a down payment and for that price i feel an email back shouldn’t be much to ask for. We have to pay 1200 dollars more 6 weeks before the wedding, is it worth it? We found a photographer that would shoot our wedding for 400 dollars, but unfortunately we won’t get our 1200 deposit back if we make a change and go with a different photographer… help! I’m stressing out!
Post # 3
ooohhh thats hard 🙁 i would wiat and see how your pictures turn out… and if they turn out good i would meet with her before the wedding and give her a strict timeline and make it very clear where she is supposed to be and when
Post # 5
Well it will suck to loose out on $1200, I say to go with the other photographer. Wait for your e-pics to get to you and leave her. If this is how she’s acting now, it’s only going to be twice as bad come wedding day. She’s trying to run the show and she should realize that you (her customers!) should be given more respect than that.
I’m sorry! It’s going to suck but since you have to pay her $1200 more 6 weeks before the wedding, you’d be at least getting $800 back by going with the other one.
Post # 6
I would wait until you have the engagement pictures in your hand and then leave her. Did you actually have a contract that said how long she would have to get the engagement pictures back to you? If she doesn’t provide them as stated, maybe you can have a breech of contract and get some money back.
Post # 7
I’d call her but I’m not the type to cause trouble, you know? I understand she’s busy but she has time to facebook so why can’t she just send me an email! I’ll probably wait a while longer and then let my fiance handle it 🙂 he’s better about telling people exactly how he feels! Thanks for the advice, the nice thing about the other photographer is that she’s a former teacher of mine so I trust her more! I guess time will tell!
Post # 8
It’s not causing trouble to call! I’d bet she’d straighten up if she knew she was losing your contract!
Post # 9
Just FYI, my clients wait 4-6 weeks to get their full gallery of engagement photos back. However, I make sure to TELL them this either before they book or when they ask about them after they receive their blog of initial favorites 1-3 days after the shoot. The reason for such a long wait is because I have to edit in order, and the average wedding takes 4-6 weeks to process. If I skipped e-shoots ahead of weddings because they take less time, I’d never get the weddings done!
Long story short, it’s not an unreasonable amount of time to wait, just an unreasonable way for her to act. She gave you a timeframe, didn’t honor it and now she doesn’t even have the courtesy to return your emails. Bad business, and sorry you are having to deal with this, but I’d be wary of the $400 friend of yours… that’s just screaming inexperience, which can lead to some very serious wedding-day photo disasters. I’d rather have someone who is really rude and capable (especially if you already paid her half, and IF YOU REALLY END UP LIKING HER PHOTOS) than someone who is friendly and responsive but is mostly going to mess up your wedding day images. You can’t redo them! Good luck!
Post # 10
Sounds like she needs organization 101. She probably mixed up clients and days. Get your epics and run. How is the $400 person? Do you like their work? I can’t stand when you see a vendor effing facebooking every day, but they can’t take 2 seconds to email you? “Busy” is a lame excuse because it does not take an hour to reply to an email. If you have time to tell the world you are going to the gym for 40 minutes, you have time to email someone back. She can multi-task. If SO is driving, I email people back while I’m in the car. So yeah, get your epics and run.
Post # 11
Wow, I’ve heard stories of places like this … I’m sorry you’re going through it. Its definitely the last thing you need.
Okay; my opinion is as soon as you receive those pictures, book it to someone else. It may just be worth the 1200 that you’ll losing out (except you do get the engagement pictures) I’m telling you, photography is important and you don’t want someone doing it that isn’t even listening to the customer. Definitely red flags on that.
However, if you decide to stay with her … draw up a contract, (very specific). If you already have one drawn up, change it. Make it very specific that there will be a timeline on when these items need to come in. And when that happens, you begin to harass (which you should be doing now). I’d call her every day, if possible, show up at her location. I would inquire, until it almost becomes annoying, and then get my final product. And if its not done properly, I’d annoy somemore. It’s a headache, yes, but one that if it should happen … these are the steps I would take. lol
Post # 12
@njm1313: Just FYI, I think this advice is absolutely extreme! Go to her house? How do you know she is not going through some kind of family emergency? How would you like it if an emergency took you away from work for a couple of weeks and someone showed up at your house? I’d call the cops on someone who did that in a heartbeat and drop them as a client immediately. It’s only been three weeks, it’s not like she has been waiting for her wedding photos for a year like some stories I’ve heard.
While I completely think this photog is being unprofessional, and an emergency occurring is pretty unlikely, sometimes I wish people would take into consideration that we are people too, and occasionally there are things that will in fact come higher on our prioirty than one client’s engagement photos.
Post # 13
An email takes two seconds from any phone.
Post # 14
There is always two sides of the story, I don’t like to judge anyone before i hear both sides. Sometimes we blow things out of proportions to make ourselves look like victims. I’ve seen it time after time.
She “said” 7-10 days, who cares? What matter is what’s written in your contract, have you look it over? What does it say?? Is there a timeline stated anywhere??
Post # 15
$400 is a good price if you like their work. My Future Sister-In-Law is a photographer and has done multiple weddings, engagement photos, family pictures, etc and only charges, on average, $400 for a wedding. She is very good but cheap because she knows how stressful weddings are. She had to pay a lot of money for her wedding photos so she wants to help others out by being fairly cheap. If you like their work, pay the $400 after you get your pictures from the first person.
Post # 16
I agree, some of these are extreme. I’m not much of an extreme girl so here I am waiting. Which Im fine with, I understand that everyone is busy and everyone has their own lives to attend too. I’m not upset that the pictures aren’t in yet, I just am fustrated with the fact that I cant get a reply to the email that I sent. I understand how client relationships are important because I grew up in a small town restaurant that my parents owned. Communication is key to any kind of business and I’m just not feeling that right now with our photographer.