(Closed) I need hive hugs

posted 9 years ago in Food
Post # 3
Member
3162 posts
Sugar bee
  • Wedding: July 2010

OMG ((((HUGS))))!

Seriously, it sounds like it’s your caterer’s time of the month. 20 minutes? Come on! They read you the riot act over NOTHING. Also, it’s their job to accommodate YOU. It’s not like it was some ferocious bridezilla situation or anything. I think that email the person sent to you was totally uncalled for and excessive and I’d totally be upset too. Part of being in the service industry is to suck it up and smile at your clients and do whatever makes them happy to get your $$$ – and you didn’t even do anything truly offensive except, like, have a busy schedule and need to be accommodated on a saturday. If they were going to bitch to you about the saturday tasting after the fact, they shouldn’t have agreed to it. Ugh. I’m getting upset FOR you!

(((More hugs)))

 

Post # 4
Member
558 posts
Busy bee
  • Wedding: August 2009

((((((((((((((((HUGS!!!!))))))))))))))))

Post # 5
Member
38 posts
Newbee

If you are 100% certain that all four of you were there, and you are 100% certain that you and Fiance were on time and offered to start without your mom and dad, then I would write a response similar to the following:

Dear so and so,

Thank you so much for getting back to me. However, I think you might possibly be confusing me with another client!? To refresh your memory, I had four people in my tasting (not three), and I arrived on-time with my fiance. My parents did arrive 20 minutes behind schedule, but my fiance and I offered to start without them in an effort to be more accommodating to you and your staff after you had been so kind as to accommodate us with a Saturday evening tasting. As you saw from my previous email, we loved the food! After being able to discuss the tasting privately with both my fiance and parents, we have just a few small changes we would like to make. If you’d like me to resend the email detailing those changes, I would be happy to do so. 

I’m sorry to hear that your schedule is so demanding, so thank you again for agreeing to meet with us during what sounds like a busy time. With everything I have going on, I can certainly relate to a hectic schedule! I appreciate your time and look forward to a wonderful wedding with wonderful food! 

 

 I would do something like that because you’re being the bigger person by being so kind, but you’re also standing up for yourself in a way that they can’t really get angry over or retaliate against. You’re letting her know that she is not the only one who is busy, too! I think that their email was completely out of line and uncalled for, so I feel this is the best way to address that without getting into a war or words and while maintaining your class!  

Post # 6
Member
1022 posts
Bumble bee
  • Wedding: June 2010

((((hugs))))

 

I love citywalk’s email. I think something like that is the perfect solution to something like this. It corrects them without their level of snarkiness.  Good luck!

Post # 7
Member
150 posts
Blushing bee

(((HUGS HUGS HUGS!)))

Please definitely clarify this with them and keep us updated, you should not tolerate such undeserving criticism from them! there "motto" should be the service before snarkiness!

 

Good luck dear! 

Post # 8
Member
7082 posts
Busy Beekeeper
  • Wedding: July 2009

Hug!  That was really uncalled for on their part, and a poor way to give customer service.  You could always walk and find another caterer… but I like Citywalkr’s email!

Post # 9
Member
1363 posts
Bumble bee
  • Wedding: June 2009

citywalkers email is definitely clear headed!  If you want to try to smooth things over with them and make sure that everything goes smoothly in August, i’d recommend something like that.  

 Since your caterer is one of the few vendors you’ll actually need to deal with at your wedding (your florist will drop and go, who cares if you’re in a fight?), I’d recommend thinking about whether you are willing to work with them. If you’re still that angry (and I would be), i’d recommend checking to see if another caterer is available.  You can then contact the first caterer and say that since they are so busy and clearly do not want to work with you, you will be happy to work with someone else if they will refund all deposits.  (But first make sure someone else is available!)

Good luck, and HUGS!!! 

Post # 10
Member
5975 posts
Bee Keeper
  • Wedding: April 2013

That’s insane.  

Post # 11
Member
1149 posts
Bumble bee

{{{HUGS!!!!!}}}

Yes, it sounds like she has you confused and citywalkers email is PERFECT.  I’d send it and see her response.   If she continues to be rude (sorry, but in my opinion she was very rude) I too would consider finding another caterer if at all possible, if they will refund deposits. 

Good luck and please keep us posted.  And MORE HUGS!!!!

Post # 12
Member
685 posts
Busy bee
  • Wedding: June 2010

(((((((((((((HUGS))))))))))))))

Wow!

Post # 13
Member
6009 posts
Bee Keeper
  • Wedding: May 2009

We ended up changing our caterer 3 months before the wedding due to bad customer service.  It was really the best decision for us.  I hope it doesn’t come to that for you, but I personally think that email is a terrible way to treat a client.  Good luck!

Post # 14
Member
313 posts
Helper bee
  • Wedding: June 2010

Wow! Totally rude, and very condescending to be honest. I can’t believe businesses treat brides like this… I mean, when it comes to a bride-to-be, she’s liable to go bridezilla on your ass at any moment, and oh, imagine that, you just lost thousands of dollars! That woman is a b*tch!

I would be searching for a new caterer if I were you… HUGS!!

Post # 15
Member
286 posts
Helper bee
  • Wedding: July 2009

OMG!

I am here with my friend who used to manage a catering company and she says "Please do not use this caterer" lol There are PLENTY of caterering companies in and around worcester to use besides them. If you like i can compile a list for you if you like since i live only about 20-30mins from worcester

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