Post # 1
In a nutshell:
I am a member of an online game community that is a department of a huge company who owns several popular TV channels. I pay an annual fee for a premium account that allows me to have some extra features and an ad-free site. In November my account got frozen, which is often done if they have reason to believe that the account got hacked. I submitted a request to their support center to have my account unfrozen, but never got a response. In January i submitted again and then two weeks ago i sent another email stating that i would take legal action soon. Still, no response.
The problem is, i am in Europe and not a US citizen, and i have no idea what i can do. I don’t know anything about the laws in the US but i’m pretty sure that it cannot be legal to pay for a service that i haven’t been able to access for three months now and nobody takes care of that issue. Can anyone help and give some advice? Do i have to contact a lawyer in the US or here?
Post # 3
I would contact a lawyer there and see what they say. I don’t know anything about living in europe and trying to deal with a company in the US but I would think a lawyer in your area would know exactly what to do!
Post # 4
Have you tried calling the company instead of emails? Emails can often get caught in spam filters
Post # 5
@theredhead: I guess you are right, a lawyer here should know what to do. But I am still hoping to solve that problem without having to pay an outrageous fee for legal consultation.
@misskoala: I did not call because international calls are extremely expensive. I submitted my first two inquiries via their online support form where there is most likely no spam filter, and then i sent an additional email.
I just saw that their legal departmant has a seperate email adress as well. I would like to contact them, but what legal basis can i refer to?
Post # 6
I would just bite the bullet and make a call. Maybe download Skype and put $10 on it? When I lived in Europe for a year $10 lasted me 5+ months. I’m sure if you get an actual person on the line they’ll unfreeze you account or refund you. Like a pp said, they probably get a ton of email but a phone call is much more direct.