(Closed) I realllly want this venue, but they wont repond! :(

posted 7 years ago in Reception
Post # 3
Member
3941 posts
Honey bee
  • Wedding: October 2011

I had this same issue with my venue.  Eventually I went online and started bitching about them in public forums and someone got back to me asap.  They usually have a marketing person trolling the net for reviews and such, and they certainly don’t want any negative ones.

  I would say this is a start 😉

Post # 4
Member
10851 posts
Sugar Beekeeper
  • Wedding: September 2010

Honestly, I would call one more time and if they didn’t answer leave a somewhat abrupt message about their lack of communication. THEN I’d move on. If they can’t return a phone call from someone who wants to give them money, what in the world is going to happen if you do book with them and you need to start nailing down details etc?! It sound like it’s doomed from the start. It sucks, but you may need to find an alternate.

Post # 5
Member
1398 posts
Bumble bee
  • Wedding: June 2012

OMG.  I’m going to PM you.  Cheeseman’s is like…15 minutes away from me haha. 

Post # 6
Member
6572 posts
Bee Keeper
  • Wedding: February 2010

If they already aren’t responding, I’d just look for another venue. They seem like they’ll be a pain to work with, and not worth the stress.

Post # 7
Member
5183 posts
Bee Keeper

This totally happened to me! There was this really nice.. lofty kind of soho loft in Denver that fit our modern theme.. We called and was told to TEXT this person and another person.. we were given the run-around and eventually we just said F the stupd Jet hotel. We ended up finding a great venue with great communication and lovely staff. 

Post # 8
Member
10589 posts
Sugar Beekeeper
  • Wedding: January 2011

They might not run like a typical office.  You might have better luck if you went there and spoke to someone directly.  Of course, if they don’t check email or voicemail often planning other details might be a problem.

 

My suggestion would be to go check it out in person, bring up the contact issues you’ve had and they might give you a different contact number (possibly a personal one).

 

Not being able to get ahold of someone once you’ve booked the venue is frustrating!  I’m planning my wedding in a different city and I got nothing after I paid the deposit, no email, no receipt.  This is a hotel.  I called a bunch of times but the person I needed to speak to was never there.  Finally, I told a manager I was concerned about fraud, they took my deposit money and I had no record of it, that got me a response the next day.  Luckily, the usual person was on maternity leave, and the problems I had were just with the temps (who changed a few times over a year).  The usual person is back now and she responds quickly!

Post # 9
Member
192 posts
Blushing bee
  • Wedding: October 2011

Trust me – if they are this unresponsive before you’ve given them any money, they will be horrendous to work with after you’ve booked them. The perfect wedding venue is not the place that blows you off and won’t respond to your communication attempts. Wedding planning is stressful enough – you don’t need to deliberately add flakey vendors to the mix if you can help it.

Post # 10
Member
10714 posts
Sugar Beekeeper
  • Wedding: June 2012

@Jen4414: This happened to me with my venue too… It took us sooooo long to get a hold of them and it wasn’t because they didn’t want business it was because they had 1 lady running all the money and bookings (it’s a playhouse and movie theater)- squeezing a wedding in there was something else. It was worth it in the end to get the place we wanted so we didn’t give up eventually we got it! =D Turned out great because she cleared the previous day for decorating at no extra cost and said we can run over midnight at no extra cost… Sometimes it’s worth the wait.

Post # 11
Member
2362 posts
Buzzing bee
  • Wedding: December 2017

@bakerella: I agree. It sounds like they would just cause more stress down the road closer to the wedding. With my venue, I email the coordinator there if I have a question and she gets back to me asap. It feels better knowing someone is being attentive. I also used this rule when choosing a photog. One person I was interested in said they would get me their pricing list right away and it took them 5 days. They got the boot and I moved on to someone else I felt truly appreciated our business and who was trustworthy.

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