Post # 1
So I am planning my best friend’s wedding and she really wants it in a barn type venue near her hometown, so we found the perfect place, called the Cheeseman Farm in NorthWest PA. Its close enough so her ederly ailing grandmother can still come but not so close that she is having it at the same place she had her prom, haha… anyways I have called 5 times and we have both sent emails starting two months ago and they still haven’t answered. Its getting ery frustrating and we need to nail down a venue, like now. I guess they just don’t need her business, which really is no way to run a company. Sorry for the vent but have any of you ever experienced this, what did you do about it? Should I just move on and forget about them? Thanks for listening (reading) lol
Post # 3
I had this same issue with my venue. Eventually I went online and started bitching about them in public forums and someone got back to me asap. They usually have a marketing person trolling the net for reviews and such, and they certainly don’t want any negative ones.
I would say this is a start 😉
Post # 4
Honestly, I would call one more time and if they didn’t answer leave a somewhat abrupt message about their lack of communication. THEN I’d move on. If they can’t return a phone call from someone who wants to give them money, what in the world is going to happen if you do book with them and you need to start nailing down details etc?! It sound like it’s doomed from the start. It sucks, but you may need to find an alternate.
Post # 5
OMG. I’m going to PM you. Cheeseman’s is like…15 minutes away from me haha.
Post # 6
If they already aren’t responding, I’d just look for another venue. They seem like they’ll be a pain to work with, and not worth the stress.
Post # 7
This totally happened to me! There was this really nice.. lofty kind of soho loft in Denver that fit our modern theme.. We called and was told to TEXT this person and another person.. we were given the run-around and eventually we just said F the stupd Jet hotel. We ended up finding a great venue with great communication and lovely staff.
Post # 8
They might not run like a typical office. You might have better luck if you went there and spoke to someone directly. Of course, if they don’t check email or voicemail often planning other details might be a problem.
My suggestion would be to go check it out in person, bring up the contact issues you’ve had and they might give you a different contact number (possibly a personal one).
Not being able to get ahold of someone once you’ve booked the venue is frustrating! I’m planning my wedding in a different city and I got nothing after I paid the deposit, no email, no receipt. This is a hotel. I called a bunch of times but the person I needed to speak to was never there. Finally, I told a manager I was concerned about fraud, they took my deposit money and I had no record of it, that got me a response the next day. Luckily, the usual person was on maternity leave, and the problems I had were just with the temps (who changed a few times over a year). The usual person is back now and she responds quickly!
Post # 9
Trust me – if they are this unresponsive before you’ve given them any money, they will be horrendous to work with after you’ve booked them. The perfect wedding venue is not the place that blows you off and won’t respond to your communication attempts. Wedding planning is stressful enough – you don’t need to deliberately add flakey vendors to the mix if you can help it.
Post # 10
@Jen4414: This happened to me with my venue too… It took us sooooo long to get a hold of them and it wasn’t because they didn’t want business it was because they had 1 lady running all the money and bookings (it’s a playhouse and movie theater)- squeezing a wedding in there was something else. It was worth it in the end to get the place we wanted so we didn’t give up eventually we got it! =D Turned out great because she cleared the previous day for decorating at no extra cost and said we can run over midnight at no extra cost… Sometimes it’s worth the wait.
Post # 11
@bakerella: I agree. It sounds like they would just cause more stress down the road closer to the wedding. With my venue, I email the coordinator there if I have a question and she gets back to me asap. It feels better knowing someone is being attentive. I also used this rule when choosing a photog. One person I was interested in said they would get me their pricing list right away and it took them 5 days. They got the boot and I moved on to someone else I felt truly appreciated our business and who was trustworthy.