Post # 1
This past week we had a meeting at our venue with the coordinator, rental company and caterer. The rental company didn’t show (this is the company that was recommended by the coordinator) and I think the reason is that she forgot to call them. So, we proceed with the meeting. We start talking about where the caterer is going to set up. (We are getting married at an outdoor ranch venue.) The spot where we originally thought he would set up is way too far from actual location of reception. When he expresses this and his concern that he will lose his staff by the end of the night because they will be worn out from going back and forth she says to him, “Well, what does that say about the integrity of your staff.” I could see the caterer was offended. I could see my future in-laws were offended (they have been using this caterer for YEARS and have a very good relationship with him). We continue on…The woman how runs the property calls and talks to coordinator on the phone for a long time, then finally decides to come down and join meeting. She is very hyper and tells caterer that he is not allowed to set up where he wants to set up and tells him he MUST be in some kind of a tent or enclosure (the only food he will be preparing on site will be BBQed which will NOT work in a tent!) She and coordinator seem to kind of teem up and suddenly I feel as though coordinator is no longer working for ME! Meeting continues to become increasingly stressfull (wait, didn’t I hire a coordinator to REDUCE my stress?)! In the end EVERYONE is mad at coordinator.
So, now a little more back story. When we hired our coordinator we knew she was unavailable on our date so we were told if we decided to go with her we would have a different DOC…that was no prob with us…we met with DOC and liked her. Doc was also at above meeting and seemed like the only one that was trying to find some middle ground. The main reasons we hired a coordinator were to save me some stress and to try to save a bit of $$$ in the long run. So far our coordinator hasn’t done either! The only thing she has done is found our location (which I am very thankful for because we LOVE it!). She also referred us to the florist we are using. She has not, however, negotiated any deals for us! In fact, I think she gets some kickbacks from the vendors she uses and therefore isn’t willing to get us better prices. Anything we have gotten a good price on it is because WE negotiated the price, NOT her!
So, here is what we are thinking. Talk to DOC and see if she can continue to work with us if we fire other coordinator. At this point I would much rather see $$ go to Doc. We thought of just having a serous conversation with coordinator to make sure she understood what the problems are, but I feel like if she messes up again it is our own fault for keeping her on.
Has anyone else had experience with breaking up with a coordinator or other vendor? Do you think this is the right thing to do?
Post # 3
Lose her, she is causing you more stress than she’s worth.
Post # 4
The reason I am getting a wedding coordinator is to save money and stress and still have the best wedding possible with the budget that we have…if she is not giving this to you I say its time to send her packing.
Post # 5
You hired her with the understanding that she would HELP you, not cause you stress and create more problems. Sounds like it is worth losing her and the stress/drama that she causes. (Might lose the fee you contracted her for, but it’s better than her continuing to create problems and stress so soon before your wedding.)
Post # 6
I agree lose her you will only second guess everything she does and make it worse on yourself.
Post # 7
Just use your DOC coordinator. You don’t pay a coordinator to receive kickbacks from their recommended vendors, nor do you pay them to not do their job.
Post # 8
Just a little insight from an ex-coordinator. I worked at a venue and while we didn’t receive “kickbacks” we did mark up the price. An example of what I mean would be rentals, lets say the rental company charged us $10.00 a day for a table we would then charge the client $12.50 a day for the table instead now that said one of the places I worked in fact had an exorbitant rental fee and another one had no fee’s what so ever for our services (it was part of their corporate package) so for me the place where it was no cost kind of made sense (they needed to make some money somewhere) but the place that had a huge rental fee it didn’t. Now if you’re getting the rental companies bill directly and it’s not all being billed through her then this wouldn’t be the case and that’s when kickbacks certainly come into play. Just an FYI on that situation.
As for her behavior at your meeting, here’s some more insight directly from a former coordinator. While I think it sounds like she’s being a little short and unprofessional I’m of the camp that every detail should be explained in full to a client. I know there are in fact situations where the cooking needs to be somewhat enclosed in some form of tent sometimes only 3 walls will suffice (even for BBQ’s) especially in some areas here in California, it’s because of fire codes. One thing I ALWAYS made sure was to explain in detail things like this. If there’s a realistic and valid reason like fire codes etc that something can’t be done it’s a lot easier for a client to grasp why their vision can’t happen, not to mention the other vendor involved. One of the jobs I had was at a location where they were absolutely INSANE about security and fire codes etc. it was a very big corporate company and even their own employees didn’t believe me often times when I told them about their own rules and regulations so it was easiest to have the head of security there to back me up on that. It took the pressure off me being the bad guy, because it simply wasn’t my rules I just had to follow them. I’m not AT ALL saying this is the case with your coordinator it sounds like it could be from the way she called the person from the venue to come down to talk to you but just suggesting their might be a bigger reason for her issues and it migt not matter if you switch out.
Another big thing of mine, personally if you’re comfortable with the DOC I’d stick with her, however if the DOC is someone who works closely or under the regular coordinator keep in mind that it might cause more trouble as well.
Good luck and if you need any advice or want to run anything by me feel free to PM me! I left the business after 10 years because I saw too much shifty stuff going on so I’m happy to watch out for the consumer!