Post # 1
I just heard from the seller of my very first Etsy purchase, an Alchemy request for a custom cake topper. She shipped the item today and sent me some photos.
I could barely keep from crying when looking at the photos. The cake topper (a supposed replica of the LOVE statue in Philly) looks horrible – like a middle school art project at best. Definitely not usable. I am so upset and don’t know what to do. Does anyone have experience with Etsy and have any advice on getting my money back or lodging a complaint?
Post # 3
Have you contacted the artist? Is there a return policy listed on his/her site? I’m sorry this is happening….what a bummer. Just remember, Etsy is a site that any artist can frequent and use to sell their wares. Etsy is only as reliable as it’s worst participating artist…
Post # 4
as you havent seen the actual item yet, why dont you just wait and see and hopefully the real thing is better than the photos
sorry not much help but in my experience Etsy is good – but just like ebay, you get your good and your bad
Post # 5
Definetely! I think the alchemy thing is a litttttle iffy as maybe that isnt the type of thing they usually do? Etsy is usually pretty safe if they have good photos on stock of the product and good reviews from previous buyers ! 🙂
Post # 6
Well- everybody on there is an individual seller so obviously not everyone is going to be on the same level for craftsmanship and/or customer service.
I haven’t ever had a problem (love etsy!) But I always look at reviews and their sold items along with their current items for sale. I know I am always taking a chance that I might not be getting what I want but I do my best to get what I want. I even ask questions of the seller on many occasions.
I’m sorry that you had a negative experience!
Post # 7
I want to see the pictures!
(sorry, I like a tragic comedy)
Post # 8
Just like any online vendor you can get shoddy service every now and again but I second @eloping in waiting to panic until you get the item. Just look at this as a learning experience, next time you do an Alchemy request ask for pictures as the design process goes. (Not sure if you can do that- but it doesn’t hurt to try)
Post # 9
I think most sellers are really great on Etsy. I too had a bad experience with someone who responded to an Alchemy request. Constant excuses about why she couldn’t give me status updates and then citing flooding and medical reasons at the last minute as to why she wouldn’t be able to complete the project. It was a cake stand too, not anything super labor intensive. But then I did another request and found someone who was wonderful and I got exactly what I wanted at a great price and teh craftsmanship was terrific. With the good comes the bad I guess. There is a whole website about some of the absolute crap for sale on Etsy called:
Check it out, it’s hilarious and you could probably use a laugh after this experience!
Post # 10
The only thing you can really do is wait and see,BUT….I would be firing off emails to her right now asking her about the pictures you’ve gotten. My last experience was about the same. I had over 25 convos with her and even found the jewelry pieces needed that she said were nowhere to be found. I even sent her a picture of what I wanted,asking her to replicate it with a few modifications. Her photos werre terrible quality,so maybe I should have known better. I got nothing like I requested,and really knew no other way to let her know than to come right out and say I think she was not qualified to make the piece as requested. She offered me my money back after she received the item back. After 3 weeks of waiting I was told it ‘must have been lost in the mail’………I didn’t (stupidly) get delivery confirmation,so….an expensive lesson learned. She sent me ‘something to make up for it’…junk. Live and learn,I guess,but after buying MANY things on Etsy the past several years with no problems,this has kind of soured me for awhile.
I hope you read her feedback first. Good luck! Maybe it won’t be that bad!
Post # 11
Do you want to share the pictures they sent to you?
Maybe it isn’t as bad as you think it is?
Post # 12
First photo is what I was looking for but in red (not by this seller):
This is what I actually got:
I mean seriously, look at that V! I really don’t think it’s just the picture, unfortunately 🙁 🙁 🙁
I should have just gotten that first one which I know would be nice. But I’m on a budget and it cost way too much 🙁
Post # 13
Oh my. You weren’t exaggerating. DEMAND your money back, from the actual seller – first. Wow. I’m so sorry. That IS bad.
Post # 14
- Wedding: January 2011 - Vintage Villas
Oh my…I would definitely contact her once you receive it and express your concerns. Maybe she’ll be willing to let you return it if she knows you’re unhappy.
Post # 15
Hmmm…Maybe it will look better in person? Have you contacted the seller yet?
Post # 16
ummm yeah….. pics are bad
sending lots of hugs