Post # 1
So I went to Kays the other day to get my ring cleaned, as i had been handling chicken at work and some of the goo got under my gloves. I walk up to the sales guy and ask him if I can have my ring cleaned. He takes it and and tells me that He needs to check the stones. I was like ” Ok, that sounds good, to see if they are loose right?” He did not answer me and walked behind the counter with my ring. After he cleans it and hands it back to me he tells me” I thought it was fake.” Loudly, for everyone to hear and right in front of my Fiance.
Excuse me? Fake? Buddy he bought the ring from you people it better not be fake.My Fiance is kinda sensitive in the regard that he takes what other people say to heart and is freaking out because he thinks that I don’t like my ring because it looks fake. I LOVE my Ring. It could be made out of glass for all that I care, but they’re real diamonds.
I seriously could not belive the sales guy.
Post # 4
I would have replied “In that case… I guess you aren’t very good at your job”.
Some people are so stupid. He was probably trying to make you feel bad about the ring to then try to talk you into a bigger and/or better quality one to make a whole new commisson on you. If I were you I wouldn’t hesitate to call and complain to the manager. Especially given that you bought the ring there!!
Post # 5
Did you SAY that out loud? You should’ve. “It better not be fake, he bought it from Kays”.
Post # 6
@imalittlebirdie: what a idiot. Why in the world woud someone in jewelry sales even say something like that? Wow, I am sorry. He needs to just not talk.
Post # 8
I probably would have immediately stopped talking to him and flagged down a different sales person. Ridiculous!
Post # 9
I just left because I was so mad. ( probably better that way because my filter button turns off when I am upset.)
It was so odd because we have always gotten good service there. I don’t know if he was just dumb but I definity heard the girl that had sold him the ring ripping the guy a new one as we left. 🙂
Post # 10
um, that was dumb. Why did he say it out loud, even if he thought that? And couldn’t he tell that the ring was one of their own? Sorry that happened!
Post # 11
The guy is obviously an idiot. If he’s unfamiliar with the product that he’s selling then he really needs some additional training. If it were me, I would have emphasized the fact that the ring was purchased from them and if the stones are fake, then there is a SERIOUS problem that needs to be dealt with. Bet that would have shut him up.
Post # 12
- Wedding: October 2011 - Tre Bella, Mesa, AZ
Destination Wedding got my ring from Kay as well, and they try to upsell ALL THE TIME (even before I was married). I’m assuming he did it on purpose to try to get you into a “better” ring. I just ignore them.
Post # 13
@imalittlebirdie: You need to get his name, and inform management about his lack of tact. Even if he *did* think it was fake, he should have kept it to himself!
Post # 14
Omg!! Even if he did think that, he should have kept it to himself! What makes you think you can say that to a woman about her wedding/e-ring?!?! Some ppl just don’t think.
Post # 15
I agree with vmblai1019, tell the manager/boss/whatever about his behavior!
I must say, I am not really a fan of Kay’s. I’ve never liked the service or the employees there and we’ve visited several stores. We visited one of their stores just last week and I was not impressed and won’t be back.
Post # 16
Does sound like a ploy of public embarassment to get you to buy a better ring – gosh if he couldn’t tell the difference between a fake and real diamond in his profession.. he is in the wrong profession..
I would complain personally