This guy has always been rude. I’ll never forget the first day I was here, he called and the girl training me recognized his name on the caller idea and groaned.
First of all, he calls at LUNCHTIME (between the hours of 12 and 1) and wonders why no one is at their desk. Here is the exchange we had:
Me: Hello, (name of insurance company), how can I help you?
Dick: Are you guys open today? Jeez!
Me: Yes, we are. How can I help you?
Dick: Give me (guy in claims)!
Me: One moment. (I transfer the call)
Of course it rings but goes to voicemail because he saw it was the dick on the caller id and didn’t pick up. Dick proceeds to call back while all the other lines are lit up, and my back up doesn’t answer either, so he goes into my voicemail. Dick hangs up and calls back again.
Me: Hello, (name of insurance company). How can I help you?
Dick: Who am I speaking with?
Me: This is the receptionist.
Dick: What’s your name?
Me: Alice. (My name’s not actually Alice. Just on the boards. haha)
Dick: (creepily) Allllice, huh? Well, Alice. I just want to know who’s manning the phones today because I’m either getting disconnected (lie) or voicemails.
Me: I’m sorry, we’re very busy today.
Dick: Yeah, sure you are. Give me (guy and claims).
Me: One moment. (transfers call to guy in claims, who *SHOCKER* doesn’t answer his phone again!)
This is my day. Every. Single. Day. 🙁