- 5 years ago
- Wedding: November 2014
So, I live in Costa Rica. I bought a silk veil from IHeartBride, the package was lost in the mail on it’s way to my friend in florida. USPS never updated tracking and we have no idea where the package went. Eleanor, the lady I talked to and worked with from IHeartBride was immediatly on the spot strying to figure it out, even on a Sunday! She offered to give me a full refund OR to redo a veil for me, since what Imwanted was the veil she upgraded the silk blend to 100% silk and did it as a rush order so I can get it in time! She has honestly been an absolute pleasure to work with, incredibly attentive and just a sweetheart. I recommend them 100% to anyone who wants to use them. I will definitely post pics once I get my veil!