Post # 1
I went anon for this one so I could answer questions with complete honesty! David’s often gets a bad rap (and I 100% understand why)!
Feel free to ask for my worst/best customer stories, the company “vision”, how my store is ran, about the dresses or ordering process. Anything you’d like!
Post # 2
First off- this is awesome, thanks for ‘hosting’ it!
Personally I have already purchased my gown and opted not to look at David’s but one of my BM’s is getting married this June and made an appointment for this Saturday (3/5). I’ve stressed to her that the time restriction on her will severely limit what she can look at but I’m wondering if you can give some more specific details on what her consultant will say/offer. Is this appointment worth keeping? Would she have to buy the sample that day? And to be blunt (but absolutely no offense intended)- will they not invest as much time in her appointment or ‘care’ as much-or- alternatively will the consultant try and pressure her into a rush or sample they’re eager to get rid of?
Thank you for the time!
Post # 3
What sticks out as the worst bridal experience for you? What about the best?
What’s your least favorite thing about David’s (company wise)?
Post # 4
Hi, not a problem I love talking about the wedding industry! Most of David’s bridal gowns *should* come in before June, but the consultant will need to check by specific size and style. Our bridal gowns come in much faster than Bridesmaid or Best Man dresses, and significantly faster than the typical wait for most designers. She wouldn’t have to buy a sample unless she finds a dress with an unusually long order time.
Her appointment is definitely worth keeping and she should have a lot of options! However, David’s is very busy on Saturdays. She will probably be rather overwhelmed and her consultant will more than likely be working with either 2 brides or a bride and a bridal party/prom. If she keeps an open mind going into it, and sets her expectations accordingly (it will not be a Kleinfeild experience), she could find her dress!
As far as her consultant’s attitude, that honestly depends on the Stylist. I hate to say this, but it’s a crapshoot. I have amazing coworkers and terrible coworkers (that should find a job that does not involve working with the public). If it was *me* I would take her very seriously since it’s in the time frame that she needs to order now, but isn’t forced to buy a sample. However, I can’t guarantee that her stylist will have the same mindset.
The absolute best I had was when I was able to find an extremely budget-concious bride her dream dress! Her family had fallen on hard times and her ideal look wasn’t in her budget. I found an absolute gem on the clearance rack that I knew would be her dress before she even put it on. I even told her so as I was lacing it up! As soon as she stepped out she started cryign, along with her mother and daughter, and I teared up a little bit.
The worst was a bride that had been with her fiance for 20+ years and had an adult child with him. She was finally getting to have the wedding she’d dreamed of, but every single person she brought with her clearly gave no f**ks. From eye rolling, to mean comments about her looking fat (she was a size 10), and even a comment from her Maid/Matron of Honor that the wedding was a waste of time – I couldn’t control the appointment. The bride did wind up buying but I felt SO bad for her. I’ve learned that there are a lot less bridezillas out there than there are TERRIBLE friends/moms.
David’s really is the Walmart of the bridal world. It’s necessary, or lots of budget brides/brides with short engagements wouldn’t have many options. However, I think with this mindset the customer service sucks. The focus is solely on sales instead of building relationships with your bride – we only have ONE CHAIR per fitting room so we can cram as many people in there as possible, instead of making sure that each bride’s family is comfortable. We overbook appointments and still take walk-ins when appointments are waiting. The turnover is high and morale is low because not a lot of employees can deal with the stressful work environment (and the pay isn’t nearly high enough). I think the company should restructure their business model and switch from comission to a slighty higher flat rate – so people see the customer as a person and not as their rent money.
Post # 5
I’d like to just chim in and mention to brides… Saturday’s and Sunday’s of course are going to be busy! And while it’s not excuse for DB, to handle the volume of women trying on dresses at one time of course is going to hinder someone’s experience. I would recommend going during an evening or weekday (take a day off and make a girl’s day of it!).
Post # 6
One thing I’ve always been told is that if ordering for a group, because dye lots can be different, that they all need to be ordered from the same store (I’m guessing they can be delivered elsewhere?) I’m a little concerned about this because I’d be using at least 4 if not more stores and that just seems like a hassle if its true. They’d have to go to their store, try on, send me their size, me place the order, then have it sent to their store.
Also, I know that the back can be changed for a zipper back to a lace up back and it mentions how sleeves can be added, but the sleeve options aren’t on the webiste anymore. Is it just something that you have to ask for?
Also, do stores communicate with others? I’ve heard both answers. For example, I had seen a dress online that I LOVED but when I went to my store, was told that it was a special offer or something and that none were available, even though it is (or at least at the time) was available online. If another store had had it, would that store have been able to get it from them? Or does each store operate individually on its own?
Post # 7
Serious question – what’s with the underclothes they make you wear to try on dresses?? I was really surprised when I went to have to put on a corset and a plastic skirt UNDER the dress. I have never worn anything like that before and I found it extremely uncomfortable and unflattering! haha.
Second question: Do different stores have different bridesmaids styles? I found a bunch online that don’t appear to be sold in stores and thus my girls can’t try them on!
Post # 8
How do I figure out what size undergarments to buy? I am a plus size bride with a smaller bust. Any help would be greatfull!
Post # 9
I wondered the same thing but then ended up being really grateful for the underthings! My stylist was dressing me, and had to do it with the door wide open because the fitting room wasn’t big enough for both of us AND a huge poofy dress, so at least I wasn’t standing in front of the whole store in my undies. lol
But yeah, I’ve never seen that at any other place. I think the point is to sell you the undergarments…they made kind of a big deal out of how important they were to the fit of the gown.
Post # 10
this thread is great!! i actually bought my dress from DB and had a wonderful experience. my mom and i happen to wander in on a summer saturday, i guess everyone was down the shore or at a pool party, because the store was pretty quiet and even without an appt, i had an awesome stylist all to myself. she was so helpful and patient.
i went back for a bridesmaid appointment recently and while the stylist was great, i feel so bad for her, my BM’s which consisted of my sister and cousins were SHIT. SHOWS. i kid you not. it was such a fkin mess…. it got to the point that i was just standing there helplessly while the circus ensued. i should just go put myself on timeout now for letting that happen. 🙁 i will most likely purchase my Bridesmaid or Best Man dresses from David’s so at the very least, that girl will make the commission. although, i feel like i also need to send her a gift basket filled with tons of wine and my deepest apologies. seriously.
i am now at the point where i need to make an alterations appt. i also have a tailor i’ve used to for bridesmaids dresses…and i kind of want to compare prices…my question is, if i make an appt to bring my dress in for alterations am i committed to leaving my dress there for alterations? i really don’t need much, maybe a nip and tuck at the waist, they are hemming the front up a little, and removing an applique so i can do a belt instead. i am not even sure if i plan to add a bustle since my train isn’t that long and i want to enjoy it. any comments/recommendations regarding DB tailoring?
Post # 11
Petticoats! Why are the hoop petticoats not sold in most bridal shops (includint Davids)? All but one shop I visited had the petticoat with crinoline and tulle. The dress ends up weighing them down and the pettycoat gets wrapped around your legs. I hated most wedding gowns for that reason. When I tried on a hoop it lifted the dress up, looked great and my legs were free (and cooler).
Post # 12
I recently bought these:
thinking that white would work. Way too bright! Can I bring them into a David’s Bridal and have them dyed ivory?
Post # 13
Yes!!! We’re usually very slow during the week and it’s a totally different exprience. Brides, if at all possible please come in during the week!
DB actually bought out our dye supplier so we can now ensure that every dress ordered in a color, no matter if they’re ordered at the same time/from the same store will be the same. The only thing you need to watch out for is making sure you don’t wait too long to order – we discontinue colors often, usually without warning and shipping times can vary widely and change from week to week.
You would need to speak to the alterations department at your store, because they’re technically a seperate part of the business. Having a zipper back changed to a corset is typically $150 and sleeves would be even more, so prepare for that!
We have a customer managment system that is universal for all DB stores, so any store should be able to pull your profile to see what has been ordered/any notes your stylist added in about your appointment. Sometimes those notes do not get put in though, especially if it’s a busy weekend. However, our stock does vary from store to store, and not all items online will be available in store or at every store. For instance, my store does not carry Truly Zac Posen even though it is heavily marketed on the website. We are not able to order a dress off the floor directly from another store either – but may or may not be able to get it through our ordering system (and the dress *may* come from another store depending on if it’s clearance/limited availability).
Post # 14
I agree, I hate the underthings and I don’t like the way they look under most dresses. We do use them for modesty as others mentioned – since the doors are constantly opened and so you’re more comfortable when the stylist needs to help you get in or out of a dress. They are also an add-on to increase the items sold per transaction. We are expected to sell a bra with every dress, even though I think most dresses look best without a bra.
There are a lot of Bridesmaid or Best Man styles online that are not sold in store because they just aren’t that popular – either in general or in that market, or they’re a new style which hasn’t rolled out yet. We can measure you or have you try on similar styles in store so we can ensure a good fit!
We take measurements in store! I would come in on a weekday and ask to be measured, and you can even try on some options before ordering. We carry bras up to size 50Dear Daughter and slips up to size 28.
I’m glad you had such a great experience! I hold myself to a high standard of customer service and I’m glad your stylist did too (but not everyone does). And no worries about the bridal party from hell, as long as she got the sale she won’t hate you too much and now she has a great story!
You are not committed, but they alterations people may be pretty pushy with you to complete the alterations there! They usually pin you in and THEN give you a quote so you feel obligated. I think David’s is more expensive than a normal tailor shop, but one plus is if they really mess up a dress they are held liable – instead of putting the liability on a 3rd party.
I would assume that part of it is the space factor – petticoats can be smushed into a tiny bag and hoops are a little more complicated. In general hoops just aren’t as in demand anymore (I’ve actually never had anyone ask about one!), and I feel that ballgowns aren’t the most popular silhouette at this time. I’m seeing most brides at my store (in the South) want something that shows off their shape and allows for ease of movement! I agree with you that crinoline is terribly itchy, but part of that is from the lower-quality materials that DB uses. My dress is silk tulle and feels like a dream!
Yes, since they are dyeable they should be able to be dyed ivory! At my store it costs 10 bucks to dye shoes, so you should go for it 🙂
Post # 15
maybe this is a silly question, but how exactly is it dyed? It confuses me since there is beading on it and I wonder if they just dip it? Or what haha
And yay! K good, I figured 🙂