Post # 1
I posted a thread about our band 2 weeks ago (here).
Well, I responded to the email they sent me with some thoughts I had, saying I was interested to hear what they had done with the ceremony for other couples, and asked a few more questions. This was on November 19. I’m still waiting to hear back from them.
I don’t know what else to do. I want to call and yell at them, but I know that’s not the most productive way to handle things. If I hadn’t paid them $900 already I would fire them. The ceremony musicians told me in one email that ‘they frequently work with brides up until a few days before the wedding’—um, I don’t work like this, I’ll have 1000 other things on my mind the week of the wedding.
Should I email the band leader again? Demand my money back (ha)? Email the ceremony musicians? Does anyone have any ideas on how to get these people to respond to me in a timely manner? I’m really at the end of my rope here.
Post # 3
That sounds really annoying. Some people are just not email people ,though, and if you want to work with them, you kinda have to deal with that. Try calling them rather than emailing and waiting and getting madder and madder? If you can’t deal with the phone calls, it sounds like this is not the right vendor for you.
Post # 4
@snowflake119: they conduct their business through email, which i think is smart because you have a communication trail.
i don’t have a problem getting in touch with the band leader, it’s the ceremony musicians. they’ve never told me to “call” them (they never even provided their phone numbers), and have never asked for my phone number.
i think you’re misreading what my issue with them truly is–it’s the fact that they just. don’t. respond. even though they *are* email people.
Post # 5
I would email the musicians again, copy the band leader.
Ask for a phone number since they seem to prefer some form of contact other than email.
I would reiterate that I want the decision all made ahead of time, that I am not one of those brides who wants to leave things to the last week.
I would give them a deadline date to respond or let them know that I would be searching for another band and using the courts to recover the deposit. I’m hoping yoou have something in writing in your contract about “timely responses.”
Post # 6
Do you have a contract with them? Does it state anything about preparations or timelines?
I would keep emailing and request a phone number as well. Paper trails are good, but you can always email them after a phone call to highlight the points you talked about and then you have it written down. I don’t know what else to suggest – other than to keep hounding the band leader so you actually get a response from someone. This is quite unprofessional on their part. You need to know what is going on and not the week before the wedding. I hope you get a hold of them soon!
Post # 7
In our contract, it says song selection and the playlist (we can ask them to play certain songs, and not to play other songs) are due 60 days before our wedding date. that would be december 19–2.5 weeks from now (and it’s the holidays, so we’re super busy). my assumption would also be that ceremony music would be included in the “song selection” part of the contract.
the band leader said “not to worry about it” if i submitted the lists to him 45 days in advance instead of 60 days..i appreciate the extention (i don’t plan on using it), but in my mind that doesn’t mean THEY get an extention to help me work out the song choices.
the funny thing is, if they had emailed me 3 months ago and said ‘hey! let’s work on this the first week of january 2011, but here are your options’, i would have been fine with that. it’s that i just get NOTHING from them. i’ve never planned a wedding with a band, i don’t know what goes into it–the least they could do is help me out.