I'm just trying to order a cake!

posted 3 years ago in Food
Post # 2
934 posts
Busy bee
  • Wedding: December 1969 - City, State

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blueskiessmiling :  I get how that can be frustrating!  When I was doing anything wedding related, I always called and set up an appointment to see/speak with the person.  I think it’s tough to just drop in or email and expect the same level of service as having an apppointment. 

Post # 3
19 posts

I’m actually encountering this same problem!  I have emailed so many vendors and it’s been WEEKS with no response! I don’t understand it. I’ve even called and left messages and never heard anything back.  

Post # 4
2847 posts
Sugar bee
  • Wedding: November 2018

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blueskiessmiling :  I worked for a bakery that did wedding cakes for a long time and this honestly doesn’t sound too far outside of normal. We would usually make it clear that it might take a few days to put together a quote though. We would have never just left someone hanging after asking them to send in photos. Sometimes the cake decorator has to get quotes herself for materials to make the cake which puts a hold on things (crafted flowers, particular dyes, specific tips, etc) so I would give that shop a few more days. The other shop however never asked you to email them photos for a quote. They may only use that email for specific things and may only check it if they KNOW someone needed to email them. I would set up an appointment with the second shop instead of just assuming they will contact you via email. 

Post # 5
1594 posts
Bumble bee
  • Wedding: May 2017

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blueskiessmiling :  Most of the cake places I went to asked that I scheduled an appointment to discuss budget and what I was wanting, but after we signed a contract they wanted me to email pictures so they could put all of it in a file with my contract. If you were just wanting a grooms cake, I could see why they would skip out on the consultation.

Even if a bakery doesn’t look busy, chances are the week before a major holiday they are absolutely slammed with orders of cookies, cupcakes or pies. I worked part time at a bakery in college, and 1-2 weeks before any holiday was busy due to making things in bulk to have on stock for walk ins, plus the large amount of orders that people would place for family gatherings, school parties, work parties, etc. I wouldn’t be surprised if you do not hear back from them until after Thanksgiving, unless they have a day that they are closed that they dedicate to customer orders. 

Post # 6
3866 posts
Honey bee
  • Wedding: April 2017 - City, State

I would wait one week for a vendor to respond after making initial contact and then I would move on. I felt if they were that unresponsive when all I was doing was trying to get information, then it didn’t bode well for when I actually needed them to come through on whatever I hired them for. I had this issue with my cake vendor after they switched management (and after I’d given them my deposit). The new management was hard to reach and disorganized and it resulted in them giving me incorrect cake flavors AND decorations. 

Post # 11
567 posts
Busy bee

This is a pet peeve of mine! I wouldn’t expect a quote immediately but even a “I received your email and will get back to you as soon as possible!” goes a long way in customer service.

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