Post # 1
I went into a local cake shop 4 days ago to ask about getting a grooms cake made. The woman, although very nice, gave me her biz card and asked me to email her the pics even though I had them on my phone and no one was in the shop. I thought that was odd that she couldn’t speak to me about it, but I’ve never dealt with ordering a custom cake so what do I know? Maybe she was busy with other orders. So I sent an email and explained what I wanted (flavor, size, etc.). I also emailed another shop to quote the cake since I figured these kind of shops must not be opposed to just being emailed with pics.
I have yet to hear from either of the businesses. How long do I wait? When it comes to spending money with a business, I expect a basic level of customer service. I’m not demanding that they get back right away, but certainly I’d think within a day or two isn’t beyond reasonable to expect, right? Or am I not right?
I don’t want to follow up too soon and seem demanding, on the other hand I’m hesitant to spend money with a business that lacks customer service. Thankfully I have gobs of time right now to find other shops that might actually want my business although they won’t be within my town. I just find it odd that neither have responded, especially after the first one requested I email.
Post # 2
- Wedding: December 1969 - City, State
I get how that can be frustrating! When I was doing anything wedding related, I always called and set up an appointment to see/speak with the person. I think it’s tough to just drop in or email and expect the same level of service as having an apppointment.
Post # 3
I’m actually encountering this same problem! I have emailed so many vendors and it’s been WEEKS with no response! I don’t understand it. I’ve even called and left messages and never heard anything back.
Post # 4
I worked for a bakery that did wedding cakes for a long time and this honestly doesn’t sound too far outside of normal. We would usually make it clear that it might take a few days to put together a quote though. We would have never just left someone hanging after asking them to send in photos. Sometimes the cake decorator has to get quotes herself for materials to make the cake which puts a hold on things (crafted flowers, particular dyes, specific tips, etc) so I would give that shop a few more days. The other shop however never asked you to email them photos for a quote. They may only use that email for specific things and may only check it if they KNOW someone needed to email them. I would set up an appointment with the second shop instead of just assuming they will contact you via email.
Post # 5
Most of the cake places I went to asked that I scheduled an appointment to discuss budget and what I was wanting, but after we signed a contract they wanted me to email pictures so they could put all of it in a file with my contract. If you were just wanting a grooms cake, I could see why they would skip out on the consultation.
Even if a bakery doesn’t look busy, chances are the week before a major holiday they are absolutely slammed with orders of cookies, cupcakes or pies. I worked part time at a bakery in college, and 1-2 weeks before any holiday was busy due to making things in bulk to have on stock for walk ins, plus the large amount of orders that people would place for family gatherings, school parties, work parties, etc. I wouldn’t be surprised if you do not hear back from them until after Thanksgiving, unless they have a day that they are closed that they dedicate to customer orders.
Post # 6
- Wedding: April 2017 - City, State
I would wait one week for a vendor to respond after making initial contact and then I would move on. I felt if they were that unresponsive when all I was doing was trying to get information, then it didn’t bode well for when I actually needed them to come through on whatever I hired them for. I had this issue with my cake vendor after they switched management (and after I’d given them my deposit). The new management was hard to reach and disorganized and it resulted in them giving me incorrect cake flavors AND decorations.
Post # 7
smalltownbigworld : Yeah, I figured they might need time to add up cost. I just wish the first shop would have at least acknowledged my email since they told me to send it. Weird.
The second I “cold” emailed only because their website said they would quote through email with pics. I did get an auto-email back saying they would get back with me soon. At least I know the emails went through.
Post # 9
This is my fear. How horrible for you!
Now that I realize Thanksgiving is less than a week away I’ll try to be patient although I still feel some kind of acknowledgement isn’t unreasonable. In my line of work I have to return emails constantly just so the customer feels we are attending to them even if it’s not right away.
Post # 10
Well, I got a quote yesterday from the place I “cold” emailed, but not the one that TOLD me to email them. Oh well, I suppose this is exactly why it’s a good idea to plan early. 🙂
Post # 11
This is a pet peeve of mine! I wouldn’t expect a quote immediately but even a “I received your email and will get back to you as soon as possible!” goes a long way in customer service.