(Closed) I'M SO PISSED!!!!

posted 5 years ago in Rings
Post # 3
Member
2207 posts
Buzzing bee
  • Wedding: June 2014

Did the jeweler know it is moissanite? From what I’ve seen it can be difficult to work with, and that’s why I sent my ring in to moissaniteco to have it resized. :/

Post # 4
Member
2050 posts
Buzzing bee
  • Wedding: May 2013

@Ninteenthchance:  Yikes.  I hope some of the other bees can help you, I personally haven’t ordered from that company, so I don’t know their policies or if cracking is something that happens with their product.  I’m sorry to hear that you’re going through this though!  Totally sucks. 🙁

Post # 6
Member
4313 posts
Honey bee
  • Wedding: November 1999

@Ninteenthchance:  

Me:

I just wanted to confirm the 7.5 on the band. If I get the engagement ring
sized at a jeweler, however, will it void my warranty? If so, I’ll just
wear it until it’s just not feasible anymore and send it back to ya’ll.

Chris:

We will size the matching band to a 7.5. 

No it doesn’t effect the Moissanite warranty to have it sized locally.

Please let us know if you have any additional questions


Maybe this is helpful, I kept the emails…

Post # 9
Member
822 posts
Busy bee
  • Wedding: May 2012

i don’t have experience with moissanite but I found this on their website:

If your moissanite stone should chip, crack or break, MoissaniteIsForever.com will replace it free of charge for a Moissanite jewel in the same shape 1mm smaller. For example, if your 6mm Moissanite jewel should crack, we will replace it for a 5mm stone free of charge. This warranty does not cover loss or theft.

Did you tell them it was moissanite?  I’m not sure if moissanite has to be treated differently when being resized.  I know clarity enhanced diamonds, certain stones, and palladium have to be treated differently.  But I think when you get it resized, they usually test rings with clear stones to see if it’s diamond.

Post # 11
Member
822 posts
Busy bee
  • Wedding: May 2012

I’m sorry I misunderstood.  It’s white gold?  I think when a ring is resized smaller, what they do is cut out a chunk of metal and then solder it back together.

Post # 12
Member
491 posts
Helper bee
  • Wedding: October 2013

Is it the stone or the metal that is cracked? From your commend about the alloy does that mean it was the band that cracked? I can’t tell from your description. If the stone is cracked, they probably heated it up to too high a temp. Diamonds can tolerate much higher heats than diamond simulant stones. I was told to tell any jeweler that handled my simulant stone to treat it like a ruby. If the jeweler heated it too high after you told him it was not a diamond, then he should be responsible. 

If the metal is cracked then maybe it can be completely melted down and recast? When we bought our custom wedding bands, we were told that most of the expense is from the gold itself and not the metal work. So maybe there are some options that will not cost too much. 

Post # 13
Member
4313 posts
Honey bee
  • Wedding: November 1999

@Ninteenthchance:  Send them pictures and get an opinion on what happened.

It is possible the jeweler is correct; or it could be that he damaged the ring and doesn’t want to admit it.

It seems odd they didn’t call you and say that there was an integrity problem with the ring before you got there, and just expected you what?  Not to notice when you picked it up?

Ya know?

Good luck 🙂

Post # 14
Member
4478 posts
Honey bee
  • Wedding: November 2012

That should not happen for sure!  I’ve heard of this happening with palladium but never gold.  Either the jeweller screwed up and they’re covering their butts, or it is indeed the alloy as they say.  You said it’s a solitaire – is it a plain band solitaire or pave?  Did your ring come with papers that said what kind of alloy the gold is?

 

 

 

Stories like this are why it’s a good idea to have the manufacturer/seller do any repairs on a ring – because if they screw it up, they at least will give you a new ring, or at least they should.  It’s more expensive, but is less risky.

 

 

 

Post # 16
Member
676 posts
Busy bee
  • Wedding: February 2013

@Ninteenthchance:  Moissaniteco doesn’t make the settings themselves. Most of them are from Unique settings, stuller, etc

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