- 7 years ago
- Wedding: March 2010
I’m a very energetic person. Normally this is a good thing as I can get a lot accomplished, and since I work at a coffee shop many customers like this.
However, I find that being such a live wire at all times that I have some personality defects. For one thing, sometimes I find that when I get really, really excited I have a hard time calming myself down. (This is one of the reasons I have to limit my coffee and sugar intake or I will drive people nuts) I get so over-dramatic that sometimes I run over people when they are trying to talk, and I can get very loud when talking. (I also talk like 90mpm, all.the.time…my mom says when I was a kid my best present EVER was a tape recorder so I could talk to myself)
I really try to be mindful of other people and their sanity for the most part. I understand that many people have a quiter personality than I do, and I can’t run around being loud and hyper all the time. These last few months I’ve really tried to mature and learn to find peace within, but sometimes it’s harder than others.
At home, I know my loud personality drives Fiance nuts sometimes. I’ve definitely learned over the years not to be offended when he or other people ask me to be quiet or to “shut up”. I know they aren’t being rude, they are just trying to save themselves from going nuts, too. I try to be kind, but I completely understand that many people are a lot more subdued than I am.
Anyways, at work, however, sometimes I struggle. Today, for instance was one of those days. I’m really working at trying to be promoted and ever since I made this conscience decision I told myself that I needed to ensure that I handle stressful situations well. So far my boss has told me for the last 6 months or so that I handle them very well, I am calm in the face of a disaster, and I know that if I am calm, I can reassure my coworkers. This afternoon, in the middle of rush, we had all of the systems go down at once. First off, the credit cards and gift cards weren’t working. I tried printing a receipt at drive through and the computer froze (it takes 20 minutes for it to reboot if this happens.) I was running off a different register for a while and then the sticker machines that we use went down, too. Virtually everything went wrong that could..for at least the next hour. But in this face of struggle I tried to remain as positive, nice, and smiley as possible. I never once raised my voice, I apologized to every customer a million times, and I did my best to push on even when I had more on my plate then I knew what to do with. My adrenaline kicked in big time and even after rush was done, I was left shaky and on edge for a good hour after.
After this rush, however, I went to the bathroom; there I found pee all over the seat and floor, and a wad of urine soaked tissues all over the floor. This is the second day in a row. I was so grossed out. I went into the back room, looked at two coworkers and raising my voice said I was sick of this stupidity from customers. The one got mad at me, went to the bathroom and before I could get in there to clean it up, did so herself. I was so embarrassed. I know it was my fault. After the mayhem I faced I fell in the face of adversity over the bathroom. Seriously?! When I apologized to her she said to me, “you are just loud sometimes, which can be abrasive and quite honestly is unprofessional. If you want to be a shift, you need to just learn to suck it up and move on.” I was beyond embarrassed, and after the awful afternoon I had it took everything in me to not tear up. But, I need to learn from these mistakes.
I know she was in the right. I’m too loud. I try to watch what I say but I get too excited a lot of the time. I’m boisterous and rude without meaning to be..even though I try to show people I have a huge heart and am so cheerful most of the time. I just don’t know what to do anymore. I try to stop and think much of the time, but then stupid things like this happen and I feel dumb. Is there any keys to success you ladies have come across for this kind of thing? I feel so stupid.