(Closed) Impatiently waiting for weddingpaperdivas

posted 5 years ago in Paper
Post # 3
1220 posts
Bumble bee

My daughter got her rsvp cards from them.  They were great.  Worth the wait.  Just make sure they didn’t cancel both orders by mistake.  I would ask them to refund the express shipping at least.

Post # 4
11271 posts
Sugar Beekeeper
  • Wedding: April 2012

@pinkksnow:  i agree about the refund for express shipping.

Post # 5
421 posts
Helper bee
  • Wedding: February 2014

Sheesh. I had an awesome experience with them. They only had limited design options on the site, which I didn’t like, bc I’m very particular. We ordered anyway. I called the next morning and tracked down the graphic designer (who technically works for the parent company of weddingpaperdivas) to see if my additional desired changes could be provided if I verbally told her what I wanted. The changes were pretty tedious (move this here, make this that color, change this font to this and that font to that, etc). About two hours later and three very quick proofs (via email) later, I finally got what I wanted to a “T”. 

I didn’t rush the order, but still got them in maybe two weeks or so? I also got a handwritten thank you card a little while after from the same designer thanking me for “calling with my changes to make them one of a kind”, complimenting the unique design and congratulating us. This is possibly standard procedure for them, but I thought it was an awesome little customer service detail, nonetheless. 

I’m sorry you experience hasn’t been as good. : ( they seem to be really accommodating, so maybe calling for a manager might help? I’m sure they’d be willing to make it right, since your orders seemed to have slipped through the cracks. 


Post # 7
4047 posts
Honey bee
  • Wedding: January 2014

What is explicitedly promised with the express shipping? How many business days? It may be business days from the time the order was placed or from the time the order left the facility. If you can see that this package has obviously not followed the expectation, then I’d seek a shipping refund.

Otherwise though, be happy. They will arrive eventually.

Post # 12
222 posts
Helper bee
  • Wedding: August 2014

It is visibly brownish, not grey. 

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